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Why "THE SURVEY" & "CUSTOMER REVIEWS" are important to Cornwall NISSAN
"THE SURVEY", or as we refer to it, the Customer Satisfaction Index (CSI) is crucial for Cornwall NISSAN and why we need you, our customer, to complete each one you will receive after you either service your vehicle or make a new purchase.
Along with "THE SURVEY", we would appreciate if you also leave us a "CUSTOMER REVIEW", not only on the Cornwall NISSAN Website but on Google Reviews and DealerRater.
In 1981, J.D. Power and Associates released its first Automotive Customer Satisfaction Index (CSI). This CSI study ushered in a new era that redefined relationships between customers and dealerships, dealerships and manufacturers and manufacturers and consumers.
The growing popularity of CSI surveys for the automobile industry was partly responsible for the steady improvement in overall vehicle quality, safety and service that has driven the automotive sector for the past four decades.
It did not take dealerships and manufacturers long to realize that positive CSI scores coincided with greater customer retention and referrals and, as a result, improved business results.
Today, new car dealerships examine all aspects of their operations, with the hope of better understanding their customers, employees and competition.
When a customer brings a car in for service, or purchases a new vehicle, you may receive a phone call or survey from the dealership and/or the manufacturer to find out if the customer experience was met or exceeded.
No single survey can yield absolute results, but it can provide Cornwall NISSAN with a better understanding of how well we are performing within the context of our dealer network, and in relation to the competition.
Dealers and manufacturers use the results of CSI surveys to make improvements to their dealerships, products and services. Feedback provides the dealer with areas of opportunity for improvement, and this is how we learn and why it is important for you, our customers, to do the surveys and leave us reviews.
They fit me in (last minute), on a friday morning at 8am to accommodate my work schedule. They took my car in right away and within 30 minutes I was done. Super friendly staff and super clean facility. Beautiful new building
Surpassed my expectation
My vehicle has been in and out of the shop for over a year for a issue I’ve had with starting my vehicle. Several times they could not figure out what it is and we tried everything right down to the battery in the key. Now that my warranty is up and I have over 105000 km they now know what I was talking about and recommended I get over $1700.00 in services. This was extremely upsetting to me, so much that I’ve considered trading my vehicle in for a ford. Not once had they done a thorough inspection on my vehicle when it was under warranty I even had my wheel bearing replaced last month for free because I still had warranty and they didn’t once say I had any other concerns with my vehicle nor did they suggest I get any other services done. I will not be buying another Nissan once this ones paid off.
Friendly admosphere, always smiling, answer your questions, Facility very clean, go the extra mile for You. Good Dealership.
No nonsense, no scamming, got my car fixed promptly.
Met my expectation
I had a rear brake issue with my 2016 rogue and the reason that i brought it in to Nissan was that I thought that it would be a quick fix. They did not have the part and told me that it would arrive tomorrow (saturday) and that they would call me when it was finished. I called at 1300h only to find out service closed at 1200h. One of the service team called me back when he just happened to drop in and apologize for the dept for not calling. I'm not entirely sold on the quality of the product. I have owned several vehicles ove the years and never have I experienced having to do a complete rear brake job after only 60000km and 3 and a half years of having the vehicle.
I live in British Columbia and was travelling. The service department took me in on short notice. Thanks so much! Professional, helpful staff.
Met my expectation
Surpassed my expectation
I don't generally discuss my car repairs
Met my expectation
Met my expectation. Generally satisfied
Met my expectation. Reliable service.
Surpassed my expectation. I’ve been going there for 10 years. Great, friendly service & love my Nissan.
Met my expectation
Met my expectation. On time with appointments. Courteous efficient staff, very helpful
Surpassed my expectation. Always amazing service at this dealership!!!
Met my expectation. The customer service has always been great there. Friendly staff as well. Thank you
Surpassed my expectation
Met my expectation. After 10000 km very satisfied so far so good
Met my expectation. Great people
I bought my Nissan Altima in September. It was a used car, but I paid over $20,000. When I took delivery of the car, the check engine light was on, and it was running so rough, it kept stalling. I brought it back and it was repaired. Then, I went to change the tires and discovered there was nothing to remove the special lugg nuts. I returned to Nissan, only to have them tell me I would have to buy them.........funny, I thought that would be included in the price. I had no occasion to use the windshield washer until the middle of December. I found out then that it would not work. I took it to Nissan last weekend, and was told that it would cost me $197 plus labor to fix it. The service manager said that they had to change the motor and reservoir because thats how it comes. The check engine light was on again but I was told it was "nothing serious" and they deleted the code. Within 15 minutes of leaving the dealership, the check engine light was on again. My husband, who is a mechanic, bought the part for less than $20, without the reservoir and installed it. The service manager used to work for my husband, so I am very disappointed that he would try to rip us off in that way. My husband understands the custom of "bumping up the bill", but this is ridiculous. I will never return to Cornwall Nissan again. When I bought the vehicle, I was told if there were any problems, come and see them. Now I realize that was all just salesmenship.
Met my expectation. Was completely focused on you and your needs , Was knowledgeable about your vehicle history & provided you advice based on that, Reviewed with you the results of the vehicle inspection
Surpassed my expectation. Was completely focused on you and your needs , Was knowledgeable about your vehicle history & provided you advice based on that, Reviewed with you the results of the vehicle inspection, Provided a time & cost estimate for your work.
Surpassed my expectation. Good people to talk to, not pushy. They are up front with the cost of repairs.
Surpassed my expectation. The staff went beyond my expectations, they actually found me the perfect car and had it shipped from Kingston ON, that's exceptional service
Surpassed my expectation.
Met my expectation. Because of my experiences with the people at NISSAN CORNWALL
Met my expectation
Surpassed my expectation. New building Really the most modern efficient I have ever seen great service
Staff very friendly, knowledgeable. And the service is exceptional based on our previous Murano we will always stick with Nissan Cornwall as long as the service remains the same. Thanks again! Yes ! service is exceptional!
Surpassed my expectation
Met my expectation
Like to go there nice place and very friendly
Surpassed my expectation
Enjoyed and impressed with new facilities. Always a very friendly staff.
People were very nice, like to feel good when purchasing a new vehicle and Nissan Cornwall made me feel this way.
Met my expectation
Met my expectation
Surpassed my expectation
Met my expectation
The premises and service quality are excellent.
Good service
Met my expectation. Was completely focused on you and your needs , Was knowledgeable about your vehicle history & provided you advice based on that, Provided a time & cost estimate for your work
Surpassed my expectation. Was completely focused on you and your needs , Was knowledgeable about your vehicle history & provided you advice based on that, Reviewed with you the results of the vehicle inspection, Provided a time & cost estimate for your work
The people are always friendly and courteous. They also know what they are doing!
Nice new location
Met my expectation
From Salesperson to Management and Finance...They answered all my needs, explanation and details of my new 2019 Nissan Kicks...This dealership should be the example for others to follow. Great Job. The Sales Dept. surpassed of my idea of a Dealership. With all their new advanced equipment and training of their staff. I am sure, I do not have to return and repair the same problem, Twice. As a Client, you want a peace of mind in your purchase of new car...It makes a difference for me, in the matter I am spoken to...How I am welcome, as a senior I have certain concerns. I was treated , Right. How much I enjoy the time at Cornwall Nissan..I posted on Face book..it is worth the drive to Cornwall Nissan..the service and respect for us, the consumer is amazing. I ask many questions, and he knew how to answer me....with respect..That is very important for us seniors... They let me enjoy the test Drive and I wanted to feel, my new vehicle...Nissan Kicks. I had certain needs, coming from Quebec..Everyone but everyone surpassed in giving their time for Me...Great Job What is to say..Sue was Great in every aspect …..from start to finish...I just have a Thank You to say.. I bought many vehicles, and this one.. I will remember for a long time. Did not spend enough time, I wanted to stay more and more .. I enjoy their company and they were very welcoming... In my case, super service....White Gloves...Surpassed in every aspect... All aspects of the dealership was offered to me...I think it is worth the drive to service my Nissan from Quebec.. I think I am one of the Family...…..
Met my expectation
Quick service and considerate employees.
Everyone was very helpful and told us exactly what needed to be done and did a great job
Met my expectation
Problem was fixed in good time and service people were friendly. I have had felt with Nissan for a few years now, never had any problems. Recommend you to our son who also bought from you. Good vehicles good service
Surpassed my expectation
Surpassed my expectation
Met my expectation
Met my expectation
Answered all my questions , attentive to my needs, very good presentation, I felt very good after my purchase
Met my expectation
Surpassed my expectation
quality of work and service staff
Met my expectation
Met my expectation
Surpassed my expectation
Met my expectation
Surpassed my expectation
Excellent service and a great vehicle..
Met my expectation
Disappointed in the fact that even though my vehicle required a water test to determine source of water leak, my car was not washed or even appeared to have had anything more that some water sprayed into the sunroof tracks to remove accumulated leaf debris. yet was charged half hour of labour. seems rather excessive.
No high pressure sales pitch. Felt completely at ease with the whole process.
Always great service
Amazing service and to pressure to buy. Really took time make sure the vehicle was right for me
Good and friendly service
It's nice to see some employees that have been there for as long as I've driven Nissan cars
They provided mewith a loner,my Micra(her name is Sydney), was ready ahead of schedule & in perfect working order.
A very special Thank You to Mr. Chadwick Blue for making my first Nissan purchase a memorable one.
Great people
great service
Cornwall Nissan was excellent to deal with super friendly make me feel welcomed and took care of all my needs
Good customer service
Richard Tessier the gentalman that helped me with the purchase of my Nissan Qashqai He was Awsome !!! Hands down !!! I received Awsome service From Richard. Awsome !!! Super clean shiny I.just.love my Qashqai
my drivers door handle was broken, someone fixed it during service for something else and they never said about it. I’ve been a Nisan customer for 6 years now and wouldn’t buy anything else. I just bought s new Kicks shile my car was being serviced
Customer service is exceptional
Very costly. Did not appreciate the upsell they tried to do.
very satisfied with service
Brand new dealership location and building, exceptional people employed.
Cornwall Nissan in my view are honest people. They do not try to up-sell services similar to the local Toyota dealership.
They are clean, friendly and knowledgeable
I always receive good service at this dealership.
Good service.
Good service
Friendly
Very pleased with the staff and treatment I received made me feel at ease and comfortable and most of all no pressure at all to purchase. Had my truck picked out before. I went had all the info lol
fast awesome service
They are so kind and make sure everything is done properly and efficiently.
I bought the truck not even two days pre-surgery and picked it up the same day as surgery. All staff were extremely accommodating and kind. The new dealership is very beautiful and geared towards a positive customer experience. I love the bays for pickup! I was treated fair with my trade and love my new truck.
Great customer service and follow up.
Friendly and courteous staff
You would think after dropping $1400 my car would have been washed, especially since it was ready at 9.30 am. At the very least, an explanation would have been given.
.
I needed to chang my appointment due to family issue and received great effort to accommodate me.
quite a few of my neighbors already deal with Cornwall Nissan and as for family don't have lot of family in Cornwall or Canada.
My new car failed to start because apparently the car battery was defective. The failure occurred Friday afternoon and Saturday morning. I was able (after a battery boost) to drive the car to Nissan on Saturday morning. As the repair department was not available 'til Monday morning, I had to wait until then. However, Monday morning the vehicle was repaired and I am continuing to drive it. A shuttle service was provided, and Dave the shuttle driver is most prompt and personal! Dave is terrific. Dave really adds to the service. The service was done Monday morning and I have been driving it these past 2 days with no further problem as at this point in time.
This is the first time service was not perfect. When I arrived I mentioned to the man at the service desk that aside from the scheduled work, I needed someone to have a look at the rear left seat which couldn't fold. It was still that way when I got home. I don't know why it wasn't done.
Good customer service
excellent service
I love my vehicle and the service was good
Knowledgeable, friendly, honest
I am not in the habit of giving high ratings as surveys are overated.
Really like the Frontier and the price seemed to be reasonable. Both advisors were on the phone when I arrived. I had a coupon for an oil change at 59.95. Advisor said it didn't apply as they have to use synthetic oil so I pointed out to him that the coupon specifically included synthetic oil. Turned out that my 2019 v6 Frontier needed more than 5 litres of oil so I got charged more than the 59.95. As President Trump would say - NOT happy.
Because they stand by there words.
Not something I'm likely to discuss
- to date, i have no reason not to recommend Nissan; I like my Versa, I'm very satisfied with the service and the new building!
xxxx
I found it to be a little exspensive.
Good
I'm new to the area. Still checking things out.
wonderful service. excellent environment. the staff was phenomenal. friendly
I was impressed with the new location. Service has always been great
This is our second leased vehicle with Cornwall Nissan and we are very happy with their team of experts.
Nissan yes, maybe not the Cornwall location as I received a better deal price-wise on vehicle in Ottawa
Best service and reliable suv
Only because it took very long for an oil change (75 minutes)
I had a scheduled appointment at 10:00 am to have winter tires put on my vehicle. My car was not ready until 12:15pm. 2hr and 15min was way to long to have winter tires installed. I had another appointment scheduled at 12:30 that I was late for. Normally the service is excellent
Nothing is perfect and you are as close to perfection as possible.
Courteous, quick service, received a ride to my lunch meeting while my oil was being changed
Some Nissan dealerships wash the vehicle after servicing. You never do.
personnel professionnel.
It is my service shop. I almost always get excellent service from knowledgeable advisor!
CORNWALL NISSAN GIVES GREAT CUSTOMER SERVICE AND I APPRECIATE IT.
Former Toyota tried and true , went to Nissan for comparison interest and walked out a buyer
good service friendly welcoming staff. Beautiful new digs
Likely
Service was fine
Great people work at your dealership and the cars are great quality. They worked with our budget and were not pushy at all Spencer is fantastic at his job. He asked us what we were looking for in a vehicle and recommended the best vehicle for our needs. We were against leasing when we started looking, but he showed us all of the benefits and opened our eyes to how good it can work for us. He compared both options with us and was really down to earth through the whole experience. We never felt pressured to buy or lease and that made us really comfortable with our decision. We also dealt with Chadwick and he was great too. Pointed out all of the great features of the Rogue, and was very knowledgeable about all of the questions we had. Great personality. Sue was amazing and so welcoming to our little family. We had to bring our 2 children with us to sign documents and she was so warm and patient with both of them.
Service was fine, but a little slow due to adverse weather.
Not much point in going to a dealership to have winter tires put on if they do not have a Nissan
Great car dealership and service.
work performed on time. Price was a bit higher than expected, but overall satisfaction
Le bel accueil, les préposés très connaissants et seviables malgré leur déménagement imminent
It was your first day open at the new location. Taking that into consideration I wasn’t happy I had to wait two hours to have winter tires put on my vehicle. I had plans and that messed up my day.
Always great service!
N/A
The staff at Cornwall Nissan are always happy to serve me they listen intently to any problems I might be having with the and they take the time needed to explain any repairs.
Were happy wirh the cornwall nissan dealership
Very sastisfied with the overall experience, What I didn’t like was the hidden cost added on the bill of sale that I didn’t ask for and was never mentioned. Example : tire and wheel insurance ,lock nuts.
good service
The sales agent was very knowledgeable and realy attentive as to what type of vehicle I was looking for.
Professional service and friendly atmosphere
Good service.
N/a
Na
The service was very fast and staff very friendly and helpful.
Again no pressure tactics used Richard Tessier was very knowledgeable about vehicle’s features
Always great service.????
Good service
quality and courtesy
la facon honnete des faire des affaires
I am not one to recommend to others.
Totally satisfied with the personal service I experienced.
Friendly and always wanting to the little extra
The reason for going was to have winter tires installed, this was done as expected.
Everything satisfactory.
Fast, efficient
we drive almost an hour to take our pathfinder back to Cornwall Nissan. Most of the staff call us by name.. Roscoe in service comes out of his office to greet us..
Great one on one honest Service
Fantastic people
The service department is always very organized and efficient plus they are also always so friendly and nice to be around.
The work done was what was agreed to and done more quickly than I anticipated.
i live in london ontario
Have often recommended. Several have purchassed Nissan
Repair job was completed sooner than estimated time. Very satisfied with sales and service dept
I’m always satisfied
been a customer for over 10 years
great service
My only problem was it took a couple of hours to do an upgrade I would have liked a curtosy car I did get a ride home and was brought back but a curtosy car would have allowed me to get other things done
Great service
The day that I walked in to Nissan everyone was so inviting and nice !! The experience was awsome I will definitely return to have my car serviced . I drove at first the feel drive of the car and Richard drove back to show me tje new saftey features. He used a computer but also wrote the information down in my brocher as well. Excellent very nice people ! Felt like family
Hoping you keep your rates competitive with local Canadian Tire repair shop. They have good service deals for cars 5 years old and up.
I did not feel the least bit pressured to make the purchase which I greatly appreciated
N
Very friendly personal service.
Awesome
U
Very accommodating and very personable
courteous, ready to serve, happy smiles on their faces, good service, quick,
good,friendly,personalized service. Very pleasant staff.
Yes I would
sales personnel were good but didn't leave me much time to ponder things over, which I believe a good salesperson should do but I still didn't like it. Winter tires were to have been installed but were not
Good service
Great service team
The service has been good so far.
There service is great..
Friends and family will only go if they own a Nissan.
I had purchased rims for my snow tires that were given to me by Nissan as part of my Kicks purchase. Nissan Cornwall mounted them on the rims for me on the Saturday. Jacques, as usual was very accommodating. Cornwall Nissan's licence plate logo mentions 'honesty'. During this service visit one of the boxes that the rims came in contained four spacers that I had purchased separately that I had misplaced. I asked Jacques if they found them and sure as the sun comes up each day the technicians advised Jacques, 'yes they located the spacers and placed them in a zippered pouch along with plastic plate covers' plus they helped me place the tires in my vehicle.....now that's service.
no comments
I have been using ghis dealership for over ten years... great service
Issue with sales department. The service department is always top notch. However, due to a recent issue with the sales department, I have purchased a car at another local dealership. Not a Nissan. The new dealership gave me exactly what I wanted. Nissan treated me with disrespect and made no effort to meet my needs.
great service
Very attentive an knowledgeable
Exceptional service
Great service and friendly staff
Service was quick and professional.
Great service, no one is perfect
Service was quick and professional.
Great service and friendly staff
Exceptional service
Yes
Was Ok, but nothing special.
No
I find the staff very knowledgeable, friendly and caring. Always willing to go over and beyond.
N/a
I had a great experience this time!
In the one year and a bit that we've been with Nissan, I've had no complaints with their servicing staff. Very pleased with their service.
great service
Great Service.
The service adviser Jacques Charron took care of me very well. A lot of dealerships that I have dealt with in the past charge you for every little thing. Here I asked to check a wheel and snow tire on my vihile to see if it fit they did so front and back. The only charge I had was for the oil change. I was taken care of like the friendly garage station I once knew , I'm coming back.
Always great service
Very good service and all very helfful
this is my second purchase. Thus far, sales and service are great.
Friendly staff, knowledgeable, not log to wait for completion of service
I would recommend that if they cannot take more than an hour off that they are better to go somewhere else. Drive-threw oil-changing places only take 10 min Changing oil at Nissan nearly requires to take a day off because the service is so slow. Even if I show up before the assign time, I still have to sit and wait for over an hour.However, the service is friendly and they do a good job
Like our vehicle.
I was very well looked after by the staff
The staff at Cornwall Nissan are friendly and helpful. They ask the right questions to get you the vehicle you need
very satisfied
First time customer. It was great.
Because
Great service and reasonable prices
The person I dealt with provided valid information for
my leasing of a new vehicle and the pricing suited my
budget and so I agreed to the offer
I ama satisfied customer
Always excellent costumer service! Friendly and professional environment.
I was told i had sirius radio which it was false. I had sirius in my former car so i had to cancelled my contract with them. I was a little disapointed. The salesman was new at it but very sorry about his mistake and i accepted his mistake. He was a real gentelman and very nice person.
Because of the service, always helpful.
Service was a routine oil change and tire rotation
Excellent service!
Very pleased with my visit.
No nonsense, no pressure.
Painless. Nobody got hurt! Lol
I was very pleased ,All my questions answered My sales lady Kim Delo at Cornwall Nissan was great I can call her anytime if I need help figuring my new SUV ,Love my vehicle ,Elizabeth
Made me feel comfortable & very friendly staff
Service was quick, professional and kept me updated on my vehicle
Great staff and great service
Always well treated and choices respected
Helpfulness
it was finished very quickly as I only had an oil change and tire rotation.
So far so good.
you couldn't ask for any better people, to treat you as they treaded me. Sue worked really hard to get my new car ready for the next day. Big thanks to her.
Jeff & Sue were very professional.
Everything was positive & informative
Great friendly service, nice clean facility, great product.
At Cornwall Nissan they treat you like family...
great service, personnel were great to work with,very knowledgeable staff.
Its what I feel.
Cornwall Nissan is great. It starts at the top with the owner.
I love Cornwall Nissan the staff treats me very well.$
N/a I just don't comment
My answer above should be self evident.
Happy with service
Friendly courteous service and work completed on time
Friendly service
Le service est efficace
This is the second time that I’ve dealt with Kim, and she has been extremely helpful in my choosing the right vehicle for my needs!! All the staff is super nice!!
Very friendly and helpful people in the service department
Always excellent friendly service.
As usual, I was given exceptional service! Andre & his team always make me feel comfortable and at ease when I bring my vehicle in! They go the extra mile to make sure I'm taken care of and I appreciate that!
great service
It was good experience purchasing my car with no pressure.
Always friendly and not out to get your money
..,
My car oil change was done and new filter was put in
Friendly and transparent service.
Made an appointment for me at the last moment. Explained to my daughter who brought the car what and why what was needed
Everything went well. They are friendly.
They never forget you. They know their products in and out and are very thorough on every level.
Courteous and efficient.
Great and friendly staff
honesty,friendly
Friendly and efficient
This time service was good but my previous 2 service experiences wasn't as good,The first one I was suppose to have a maintenance #2 done but they only did a oil change, not even 4 weeks later I go in because of noise by my back breaks, turns out that within 4 weeks my rear breaks went from 6mm on my pads to 0 my pads were rubbing on the rotors, I thought it was a seized caliper but it wasn't and because the Rogue only had less than 38,000 km and because of that I thought it was on warranty but it wasn't apparently. I had to get pads and rotors replaced. I don't know how they check the thickness of the pads because they never took my tires off, the cable ties that hold my wheel covers were still on and old. I was not happy. Talked to the Service manager and he said it was wear and tear, I never seen brakes go down that fast or there was something wrong with my pads before my service #2. My service was on a Friday before the long weekend. I had to call to see if my Rogue was ready
The oil change was done expediently and properly.
Sales agent was friendly and helpful as was any of the other people that I talked to. I am pleased with my experience
pleasant staff, good service
I had a good experience and I would share that.
Work on the car is always done immediately and always good service.
Very friendly and honest sales associate
The dealership and staff are professional and they show an interest in you an are there to give you a good experience
tres bien servi
I have always found my service here to be friendly, efficient and quick to get an appointment when needed
My expectations were met.
prompt and courteous service. You felt like part of the Nissan family
Good service
I drive a used Cube, and love it. Too bad you stopped making it. I take it to another service station as they don't have a motive for skimping on service, trying to make me upgrade to a new car. Love my Cube!
The Vendor had the car I was looking for. Spencer assisted me to obtain a 2020 model as son as it came off the production line. Very friendly and effective service. Very competent. The purchase went through very smoothly. Quick, efficient and
Excellent service, quick, kind and helpful
Kim and Spencer are very accommodating. They are friendly and courteous in every way possible
Good service
They were fantastic. They called me to let me know about other things needed before they went ahead and surprised me when I came back to pick up
Service is great
Great service and great owner
They answered all my questions.
was very satisfied with service and staff.
Everyone was very friendly. Chad and Sue took the time to explain everything. Went in looking for a used vehicle and after talking in depth with Chad we ended up leaving a new vehicle. Service overall extremely good.
There is always room for improvements
Complete satisfaction!
We enjoyed our experience, but I chose based on the fact the we all have room for improvement
We have been dealing with CornwallNissan for several years and have always received e cells to service and respect.
Have dealt with dealership for my last 5 cars. Fully satisfied.
Friendly, good service
Something wrong with vehicle but always say can't find anything or nothing wrong
Customer service excellent
people are friendly and nice always looking to please there costumer.
COURTEOUS AND THOROUGH SERVICE
I was late for my appointment and they were very accommodating.took time to answer my questions
no comments
The experience was everything I expected
I've been driving Nissan vehicles for many years. Some of the employees have been there awhile also which is nice.
Friendly efficient service.
Service employee Jacques Gagnon is the best.
It's what I feel.
It's close and convenient, considering my son owns a Nissan product.
Good service dept
Jacques is great, best advisor at Nissan!
Bon service efficace
Did not know about the recall even though I had spoken about it at the last service date. Tablet did not work at the start!
Great service
Felt well treated by all staff
pleasant and friendly staff
Always excellent service - Jacques and Matt are knowledgeable and kind
Very pleased with the service I receive here.
K
-
The product sells itself but the staff at Cornwall Nissan make you feel like you matter to them.
first time,
Prices for repairs are somewhat higher. When warranty is coming to a End it would be nice if car had a over all check, or a email stating when warranty is finished.
The service was friendly and efficient.
We were satisfied with the service
new 2018 nissan frontier-upper tailgate plastic piece falls off every time i open tailgate ,I bought the truck in ottawa but cornwall says i must complain to ottawa to maybe get it replaced even though i have the full warranty .This is not right . Can you help?
I'm recognized and always treated well
I feel way too expensive for the parts compared to Canadian tire same parts is Canadian tire is 200$ cheaper than Nissan dealers thanks
Very good experience. Very friendly and helpful staff.
Fast friendly knowledgeable
I gave it a high rating but I was very disappointed that they gave me a loaner vehicule and told to put gas in it while my car was being repaired for something under warranty. I shouldn’t have to pay for gas to have my vehicule repaired for a part under warranty
Great service
Cornwall Nissan deserves it.
Washed my car and detailed it last time after warranty work!
Fast, friendly service
Because it was very nice to people take care of customers
Mr. Gabriel and his staff are professional, kind and courteous.
was happy how well it went
I had the best service and best advice on choosing a car and the gentleman was excellent very friendly offered me me a beverages made sure I was comfortable just great excellent service overall from. All the staff members
I called to see if they could switch my rv to now vs the Friday morning and they were able to accommodate immediately
Always good service.
i dropped in with a big screw in my tire and within an hour of dropping it off and getting picked up it was all done
Good service
Service professionnel, courtois et rendez-vous ponctuel
very good service
fantastic service
Great service all around
prompt and courtious
C’est pas vraiment quelques choses que je discute avec mon entourage. Mais définitivement que je parlerais en bien.
This rating does not reflect the August 14th appointment to repair rear brakes. I had requested a ride back home but the service advisor forgot about me . I ended up waiting for car work to be completed. This was not Jacques Charron.
He apologized.
I only went once and have no complaints.
down to earth type of people and staff is very friendly and helpful staff as well. thanks
I've dealt with Cornwall Nissan for years. I have a personal relationship with members of the staff. I feel they have always treated me fairly and have gone above and beyond to service my needs.
It’s simple. They treat you knowing that your not naive when purchasing a vehicle , a little respect for the customer is worth a lot . They seem to give you a price range that needs very little compromise to seal the purchase This is the 6th new car that I was involved in the purchase
They're the best
Friendly fast service I was early for my appointment and they took me right away.
I always receive great service at Nissan. The staff are always so friendly and helpful
t
Good service by the service dept.
Service was exceptional and my Rogue is an awesome suv!I got there earlier than my schefuled appt and they were able to service it right away.
Très bon service
I went for an oil change. When i got there they told me i needed my tires rotated and i said no. Service person said yes it needed to be done. Was not impressed by that.
Fast freindly on time
Excellent customer service
.
Because I get good service.
Fast , courteous and fair price wise.
Friendly and fast service. Very happy with service. I only went for an oil change though and the price seemed significantly higher than the last time. I’m not convinced the great service is worth the price of the oil change. This makes me reconsider what work I would have done there in the future.
Fast , courteous and fair price wise.
A little bit slow, I was 15 mins late, and they did a once over on my vehicle because I have a slight pull to the right, once I looked at paper they never checked my brakes, everything else but my brakes.
From the time we walked into the dealership, to the point that we drove the vehicle off of the lot we received amazing service. The staff were attentive, answered all of our questions, didn't apply pressure and were wonderful to deal with.
Never received bad service from this dealership. Amazing management and staff.
I went for oilchange. Enred up with air filter and cabin filter change which should have been done when I bought it 5000km ago at Smithfalls nissan!
Most people go to the dealership they bought the vehicle.
Great people in Cornwall Nissan I was very happy with my service it’s the only car I will own for now on
Prompt, reliable and very friendly service.
Friendly, knowledgable staff and great vehicles.
I loved the service and felt at home . Everybody was very pleasant.
I love Nissan. I am a returning customer. I always receive great service
Very professional salespeople, ,
Rating is enough. No need to elaborate
excellent service & friendly staff !
Sales man was very friendly but did not mention a new sale. He knew I was only waiting for an oil change. Very polite courteous young man.
Rating speaks for itself
they treat everyone like family!
Very accommodating
Professional and courteous
Very pleasant,knowledgeable, relaxing setting
Friendly staff, quick service, job well done
Great service from everyone!!!
can not ask for better
- folks are friendly - the dealership is clean and spacious - I like driving my Nissan Versa. pods of decafe coffee would be nice for those of us who drink only decafe
J’ai trouvé le personnel très professionnel et gentil. L’offre d’un breuvage pendant l’attente est très apprécié.
Service was great and great
Jefferson really understood my questions and answered accordingly. He was patient and let me take all the time I needed to make decisions regarding this lease. This is my second vehicle from Cornwall Nissan and I always got my car serviced there. I went in to explore different options. I wasn't sure if the time was right for me to get a new car and I wasn't sure what type of vehicle would be best for my current needs. I walked out extremely satisfied that I made the correct choice.
We have dealt with the Cornwall dealership for years with various vehicles. We have never had a complaint. Excellent service and and staff.
We’ve been driving Nissan vehicles (2)in our family for years that should speak for itself.
Service team are pleasant and friendly.
I have always been satisfied with the dealer and the product.
great team treat you like family & not a number
Good service and friendly employees
That's what it was
Both Sue and Spencer provided me with excellent service. They really went above and beyond to ensure I was getting the most out of my trade in and exceeded all my expectations.
Need to have a longer relationship with Nissan before giving anyone a recommendation. Was there to have bumper protector put on and pick up a paint stick. They asked if I would like them to use paint stick on the required spot and I was happy to have their expertise.
Because we were well treated
They make you feel like a valued customer
I felt like a family member buying a car
They know me and I know them. Familiar faces are important for me. I find Cornwall Nissan very professional.
Having shopped around recommending Nissan definitely would surpass other dealers l was trying to deal with in many ways.
I was traveling and needed an oil change. I live in Manitoba so will go to my dealership for future service. Great service
.
I would recommend cornwall Nissan because they have great service and I like my vehicle
Friendly, service is great and if something is found , they call to see if u want it repaired !
No issues with the buying process. Professional and friendly sales staff always.
I feel they listen to you and don't push like some other places do. We have been dealing with Spencer since our first visit we find him to be very friendly and doesn't make us feel relaxed
Service has been good.
I’ve always been happy with the service I’ve received.
Excellent service and staff
This is the best service group. I feel at home when I am there. I actually enjoy waiting.
All of the above!
The experience and service was great.
It was a very basic servicing - lube and tire rotation. All went very well. Nothing to complain about. I went in, sat down for about 40 minutes and left. Very quick and courteous.
Love it there
Have already sent 5 family and friends to buy cars from Cornwall Nissan
I showed up unannounced but they serviced my car anyway. I return because of trust. Jacques tells me I need something done I just tell him to go ahead.
My entire experience from start to finish was exemplary. The Cornwall dealership is top notch.
Good service
Very good service
I was dealt with efficiently and each of the 3 individuals were courteous and friendly. Went in with a very specific need so no inspection or estimate required.
Great service always. Jacques is awesome!
They are the best
They are always punctual and the owner goes above and beyond.
its the average available to me out of 10
it was only an oil change and it went very well, but the thing I liked most was the service manager was very accessible to my question and in no rush. thank you
I am treated very very well and I always am satisfied.
Went well above and beyond the needed service to help me out.
Service chaleureux
Everyone was very knowledgeable and friendly
I’ve always been treated fairly at the service department and walk away happy with the service I received.
costs have to be considered also and there are cheaper places to go to have your car serviced.I like the service I received
most of my family already drive Nissan products
Very satisfied
Don’t have any family or friends driving a Nissan so can’t tell them about how good you are
Service is always excellent and above expectations
Très satisfaite du bon service, personnel très sympathique et professionnel et en plus, ont lavé ma voiture ensuite!! Super!!
The staff at Nissan made it feel easy and the entire process was fast. I did not feel the need of a test drive. I was satisfy with my previous Nissan.
Good service
I was greeted. My concerns were taken care of. My service was completed in the timeline given to me.
I have dealt with this dealership for many years. They have always been prompt, courteous, and exceptionally helpful.
The service department is exceptional.
I have always been treated with courtesy, kindness, and consideration. They really seem to care about me.
On time
This was my first ever service appointment. I took delivery of this vehicle last August and l brought it in for service with only 1617 km and assumed that basically they would change the oil and do an inspection of the suv. Upon my return to pick up the vehicle the bill l was given was for a total of 114.40. When l got home and examined the bill l noticed that a tire rotation was done at a cost of 34.95. I could not believe that a tire rotation would be done with only 1617 km on this basically new suv. From a customer perspective l look upon this as a cash grab. I have had many new cars and suvs in my lifetime and l am disappointed if this is what l have to look forward to going forward.
Well received from the first time in store to the time the vehicle was picked up.
Excellent service à la clientèle
Reliability, quality of service and price fairness.
No pressure approach to the sale.
good prices
I don't recommend garages to anyone. Mechanical , yes; Oil changes , no. I don't recommend garages to anyone. Hourly rate too high.
Satisfied with work done.
New car.. only getting oil change. Great customer service did everything to get me in and out quick.
No appointment however problem solved in short order and on the road again, all in a most positive manner just great service!,,
Very pleased with Chad Blue And Sue Swallow we were treated well
I had my car serviced for an oil change and detailed with a wash, vacuum and cleaning inside and out. I was very satisfied with the cleaning inside my vehicle, but dissatisfied with the outside. There was still a lot of bug dirt on front of vehicle.
Have always been excellent
no pressure very friendly
great service at a reasonable price
Service pendant et après vente
Everyone from Spencer, Chad, Sue and Kim went above and be yond
I always get excellent service!
I like the STAFF in SERVICE sector, consequently have no reason to shop around even thought there is a NISSAN dealer 15 minutes from where I live in Brockville
I’m always satisfied with the service department at Cornwall Nissan. They are courteous, take the time to understand my concerns and deliver my vehicle repaired at the time promised!
Overall good service
because
Jacques always makes sure I’m treated well.
Good product, great service. Excellent staff.
Because they have the best sales/ service dept. and they are always willing to give advice, info etc.
I liked how they took care of me
like the staff and the servive
Great dealership, the service is wonderful
Convenient, quick and friendly
I usually always have a great service and this time was one of them . I hear a lot of not so positive things about other dealer ships and I’m just glad it has never happen to me. So I will continue to come and won’t chance going anywhere else.
the service is fantastic and friendly I was well treated could not ask for better
every thing done right away
Great service
Stop hounding me about doing survey
My whole family drives Nissans, I have told friends before to get a Nissan and they have gone.
Very friendly. Very knowledgeable staff everyone very helpful and cheerful
Just amazing people going beyond
All personnel so friendly, courteous. Made you feel good to be in there place of work
Staff were wonderful, I had my young son with me and they had a living room type area that had toys and drinks for all ages.
I was happy with my purchase
Knowledgeable staff
I had a flat tire, and no appointemnt and they squeezed me in and had me out of there very promptly.
very likely
good servtce
Friendly staff as you enter the door. Also very knowledgeable.
Always look forward to seeing Jacques at the Service desk!
I was in for a first oil change. I had discussions with staff there about other items but the oil change was the total service. The rest of this survey is not applicable. thanks.
Service was unreal!
Staff was very nice and very helpful.
J'ai toujours été très satisfaite pour tout service
chez Nissan. Merci.
Service has mostly been good, but lately seem to miscommunicate (ie: was told at prior appt. that I would need brakes done at last appt. but no notes in system. Also, had been told when I put winter tires on that my summer tire were finished and I would need to buy new tires this season. Turned out I did not need brakes done and my tires are good for another season. Mechanic forgot to put sticker in my window to I would know when to come back. I've made a mental note it should be around 114,000 kms. Also - I usually have to get the wheels torqued when I switch tires, but was not given a paper to get them torques this time.... I asked how long service would take and he advised 1 hour. work was done on time. Miscommunication from last service advisor to this one (notes not complete). No coffee for early morning apt???? (only different kinds of teas offered. considering I did not need new tires and brake job, I thought almost $300 a bit high but, they did replace filters. Would have been nice to have been told how much total visit would cost instead of just how much the filters cost
There was an issue with my front wheel that I was very concerned was going to be a bigger issue that could be expensive. It turns out the issue wasn’t so major. The guys fixed it, completed a recall on a part of my vehicle, and had it back to me so fast for no cost. Made my day!! Great service.
Service manager, Jacques Charron, was above expectation for expected servicing to my vehicle.
The staff were very friendly, I did not feel pressured in buying. They have quickly answered my questions and a deal was quickly made. There was no ruse in attempt to making a deal, it was transparent, clear and straight forward! Just the way I like to make deals!
I have had an excellent experience with my sales person and feel that she treated me very professionally as well as making me very comfortable all through the experience.
Staff and service is exceptional. Love going there.
Good service
Friendly service, no pressure approach and being able to get served in French are very important reasons.
Honest, Trustworthy and knowledgeable staff
The service and staff commitment are always excellent.
Accueil chaleureux! On nous met à l’aise dès notre arrivée! On s’assure de bien répondre à nos besoins et nos demandes! Le vendeur et la personne responsable des finances m’ont très bien expliqué les éléments présentés autant à l’écran que sur papier! J’ai grandement apprécié leur expertise et leur cordialité.
I've only been once.
Very professional service & efficient - we travelled to have our vehicle serviced and are very happy with the outcome.
Very satisfied with the overall process
Staff very helpful
Youse got good cars for good prices.
Took a little longer than i thought. Very friendly staff. Repairs are done to my satisfaction. They did a minor repair and didn't charge me for it.
I appreciated how quickly I was given an appointment for my oil change.
Always treated great that s why i bought another nissan
They are very friendly and smiling.
Great service
Excellent service, great staff!
very good service no waiting
Very good staff!
Matt made the experience awesome
Good service)9
After I had booked my appointment earlier in the week, the day before my appointment I called to confirm my appointment and my appointment wasn't there.????At least the service man made me another one, but not happy. Also there was freeze on the counter that could get on my clothes. The service of getting me a coffee was appreciated. This was a first time of many visits to this garage. There was only one person at the desk, when usually there is two? I was asked to change my filters again, which really were not bad but I did it as I plan on selling my vehicle. Not happy that a quick wash is not offered.
Quick
Very friendly and nice having service with the same people over the years.
Very friendly and very helpful
good service and nice people
Always great service and friendly atmosphere!
Kim was a excellent sales lady. This is the first time l bought a car without my husband and she really put me at ease and made me feel very confident. I would recommend Kim, Sue and Nissan to anyone.
Very satisfied.
Was completely focused on you and your needs, Provided a time & cost estimate for your work
I mean, it was pretty good. Things are decent.
Always great
Good service
Great Service
Great Service
Always great service
As usual, the sevice was done on time, I was greeted very friendly & taken in rightaway.
Service was quick and they gave a recommendation for my air and oil filter to be changed.
good service
They made me feal like a real person and they treated me that way
Chadwick Blue went above and beyond to find me the best deal. I'm a single mom and he explained why leasing a vehicle would be suitable for me.
Satisfied with customer service. I was in for an oil change......no need for progress report.
Friendly sales and service
Service was great. Friendly and knowledgeable staff. Brought my vehicle in for a recall therefore no charges applied. The inside door on the driver's side had many oil finger prints on the leather and I only noticed that when I got home. Not too happy about that and very difficult to remove.
Very happy with service.
Le problème a été réglé, mais le travail de sous traitance pour ma fenêtre fut très mal fait, sans aucun égard à un travail bien fait.
Love you Guys LOL
Love you Guys LOL
Every time I am in Nissan Cornwall they are friendly, accommodating, and provide excellent customer service as well as service on my car.
Good,company to work with
Good service
Service folks were friendly, helpful and reliable
I always get excellent service here. Unfortunately , one of the issues I went in for returned before I made it home. It’s nothing major, just the light for the reverse sonar randomly coming on and staying on when it shouldn’t. I did receive a callback about it and was told to stop in anytime when I was next in the city. Unfortunately when I did stop, it was really busy so I just opted to go back when I had time...which I haven’t yet. Absolutely no complaint about the service or mechanics though.
Very helpful and patient with my many questions. Went the extra mile to help me out.
I am a loyal customer and they respect that. They go above and beyond for me. I am very happy that the faces are familiar. They recognize me every time.
Good service
Service is excellent. I found the prices had increased a lot.
Le service est rapide . On peut se faire servir en français. L’accueil est chaleureux.
I think Nissan out of all dealerships service has excellent customer service and I enjoy the service
good dealership
good service they answer all questions
Good service
The person was friendly. It was just a tire change.
Because everything was excellent ????????
just because
everything was done to my satisfaction
Staff took their time, provided detailed explanations, listened intently to concerns, questions. Sue Swallow is an exceptional representation of professionalism and expertise. She is an asset to this dealership and goes above and beyond to exceed clients needs, consistently.
The staff was very helpful with overcoming the obstacles with my trade in and purchase.
Like the quality of the Nissan. Maďe me feel somewhat pressured.
Friendly, knowledgeable, staff. They explain what service is required and why.
I'm the only one who drives a Nissan in my family and friends.
A driver brought me to work, my car was ready when promised and they even took the time it :-). I love dealing with Cornwall Nissan, from sales, admin, and service, it’s always a pleasant experience. The staff is always friendly and courteous. I would recommend Cornwall Nissan to everyone :-). I was at work and can’t be reached so I told them to go ahead and do whatever it needs. As I said, I was very pleased as they washed it for me :-)
Efficient and timely. No surprises. I would not want to be contacted. these surveys are as far as I will go
Very good customer service
the service I receive is always great.
good service
Because even after talking about issues with my car they did not look into it
I called after hours and the owner spoke to me the day before my service, told me to come by any time and he would look after me.
Helpful and welcoming
Because of the immediate service you never have to wait. The staff is always friendly and cheerful and very accommodating. The waiting area is very comfortable and has a TV as well as refreshments at your disposal.
The service was personal and helpful. No pushy service here.
Staff was friendly and helpful. Adressed all issues with the vehicle in a timely manner
Overall excellent service.
Friendly staff and service
because of great service, knowledge, etc.
We walked in with the intention of trading in our 2008 Saturn Sky for a 2017 Nissan Versa Note. When we first walked in we were greeted by Chadwick, Sales Consultant however we asked for Spencer, Sales Manager because of a previous transaction the year before. The sales consultant is the one we dealt with for the test drive and details of the vehicles. Then we went back to Sales Manager for the deal. Gabby, Owner finalized the deal. The owner stepped in and after making us a reasonable offer for our vehicle we ended up buying a 2019 Nissan Versa Note. Not for vehicle service but we would not hesitate to return for our next vehicle purchase. Exceptional service from Chadwick, Sales Consultant and Gabby, Owner. Chadwick was very professional, and respectful. Chadwick provided excellent service. Chadwick showed us the benefits of the 2017 and then also the new 2019. He left the decision up to us. At not time did we feel pressured.
It was effortless everything done as asked for
Servicegood and friendlyp
I always get really good service. Even when the unexpected comes up, the guys are very customer satisfaction driven and I really appreciate the personalized treatment.
The service is always friendly and welcoming
Because Jacques is a great customer service representative.
Excellent service...très attentionné vis-à-vis les clients!
Awesome Nissan team
Unlike Cornwall Toyota, Cornwall Nissan does not upsell when you get service. Plus the service is always well done.
It’s the truth .
The buying experience was quick and easy to complete. Both my sales person Jeff and sales manager Spencer were accommodating and helpful in meeting my needs.
These guys are amazing. To show our appreciation we brought them a box of donuts Best service ever????. Always reliable competent service in a timely manner.
Fast work
Have been using this dealership sonce 2003. Now on second car being serviced there (this one I bought there also). Have always been extremely satisfied..excellent staff
Chadwick Blue did a superb job explaining the pros and cons of leasing vs purchasing outright, which confirmed my first intention - to lease. I was still not quite ready to make the commitment and Chadwick was respectful of my indecision and did not pressure me to purchase. When I returned after two weeks the lease was completed with Spencer Roberts simply because we have a family connection. Sue Sparrow was very pleasant and efficient finalizing the paperwork for the lease and forwarding me the necessary information to update my insurance. Chadwick showed me all the bells and whistles on the vehicle and I left the lot happy to be in my new 2019 Rogue.
Unfortunate incident took place. Service was incomplete.
Friendly Staff. Very helpful. No pressure.
We have always had great service and everyone is so friendly. Thank you Jacques
They are always very friendly and courteous
everyone was very helpful and friendly
Nissan needs to watch their prices of accessories and warranties. They r right totally insane. Not competitive at all.
Always very satisfied with the staff and service received. Staff are friendly, helpful, and thorough.
Good service, and they almost always listen to my concerns
Great and friendly service. was offered the right deal.
Very accommodating and efficient. They were able to meet our needs
Love Nissan vehicles. I’m disappointed that they don’t have car detailing as part of the work
Exceptional service, when they say they will be done, you can be sure they are done.
I mentioned to the service advisor that one of my indoor lights was not working. He said it was probably the bulb but did not offer to take a minute to check it out.
Very friendly Staff!
Price was more than I expected
Chadwick took all the time needed to ensure my wants were addressed.
Friendly and knowledgeable staff throughout the dealership.
The sales staff were very helpful and professional. The even compensated me for the 2-week delay in bringing my vehicle to the dealership. The vehicle I ordered was not in stock, so I was told that it would arrive in less than a week. It did not arrive till three weeks later. This was a bit annoying, but I was not in a great rush for the vehicle. To their credit, they offered me two free oil changes as compensation for the delay, which I consider to be very satisfactory.
Always tries to accommodate my needs.
I have come to expect excellence service and that's what I receive
Good service and fair prices
Friendly service and reasonable prices. My expectations would have been surpassed had my car been washed at the dealership following service
Very professional staff
Everytime I need to have my suv serviced the service is excellent.
Je n'accorde jamais 100%
Amazing experience
Everytime I need to have my suv serviced the service is excellent.
Very helpful, unpressured, friendly
Parce que le service est excellent.
Fast and efficient
Was something that was under warranty & I did not know this. Saved me money which was greatly appreciated:)
I do this regularly!!!!! I love my Nissan dealer. Cornwall Nissan has been my long time dealer. they always go out of their way to treat me as a valued customer. Kim Delo is the best!!!! Andre and his team always take care of my service needs beyond excellent.
The service and greetings we were given to us. I was greeted in a friendly manner, with a smile and worked in a professional manner with a bit of idle chit chat in the process. Felt very comfortable, even other staff came and spoke with us. Loved it. Very pleasant, feeling comfortable with a bit of conversation, not just about the car but inquiring of how our day was going
It is a good company and honest not like where I bought my car, at least hear they listen to the customer if something is wrong.
On time and quick turn-around.
Always satisfactory service.
We had a personal issue for a health matter and All STAFF WERE ATTENTIVE AND PROFESSIONAL. HOW CAN WE NOT RETURN? THANK YOU
best service dept. i've dealt with in mnay years. calm, pleasant, quick, reasonably priced
Service Representative, Mathieu Stang, followed-up my request to match local Hyundai dealer's price for seasonal tire storage with his Supervisor, which was granted.
Courteous and friendly service
Service dépasse toujours mes attentes. Jacques, au bureau de service traite tout le monde comme si c'était des amis.
Very friendly and accommodating
My fifth Nissan and I have always taken all of my vehicles to my Nissan dealer.
all my family already have Nissan products
all drive Nissan products
VERY GOOD SERVICE ALWAYS TALK TO JACQUES CHARRON AND SATISFIED WITH HIS COMMENTS ALSO APPRECIATE THE OWNER GABY AND SALES SPECIALLY SPENCER ROBERT WHICH WE DEALT WITH. KEEP IT UP BOYS VERY GOOD SERVICE.
I was given service when I needed it, emergency. I contacted them ,was arranged
good service. fast and quite honest.
good service great people
I always feel welcome at Nissan Cornwall. Everyone says hello and is willing to help me connect with the appropriate person to meet my needs.
I like it that the employees know who I am when I arrive and are very friendly. I do not like places that change personnel often. They treat me as a preferred customer. I appreciate it because I am there often in a year.
Got great service!
It was done quickly and I was able to get on to other business for the day.
Service was really good and they explained everything to me.
Always top service ...feel that you are being taken care of from the best people
They always go out of their way to satisfy you
-
Always great service
Service was what was expected.
It’s the truth,the way I see it .
Every one was very professional and courteous .
?
The service was quick and courteous despite the fact I arrived late.
Friendly smile. No questions goes unanswered. Quick service.
met my expectations
I always have really good service and fair pricing.
met my expectations
Hello, you changed my tires and did an oil change. Everything was great. Hard to exceed expectations here. I think if you have cleaned my tires and rims I would have been blown away. I always have really good service and fair pricing. There is not really more they can do.
Great customer service....always friendly, courteous and prompt. Even though I was dealing with the service department this visit; I popped in to the sales department and it was like revisiting family you haven't seen for a while. Thanks for making us feel so welcome.
Excellent service!
good vehicle , good service
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any better I don't know
The above rating was given simply because we were treated right and was informed properly by our sales representative.
I have only had my vehicle for 3 1/2 years and the transmission went on it and there is only 53,000 k's on it. I am not hard on my vehicles and I always do my service when it is supposed to be done. I was happy to hear it was on warranty but upset to know that I am experiencing large breakdowns on my Rogue. Is this an idea of what's to come? When I bought my vehicle I was told how reliable the vehicle was supposed to be. For this to happen at 53,000 K's is puzzling to me. Now is this new transmission under warranty? I was not told or given any paperwork indicating that it is now under warranty.
Trustworthy. This is the second car that I have purchased from them. When we were ready to buy we contacted them to help us find the best car for our needs.
Great people concerned with with ensuring your satisfaction with the product
bon service professionnel
Friendly service, pleasant surroundings
Prompt & professional
bon service professionnel
Friendly service, pleasant surroundings
Very happy with Nissan products and dealership.
the reason for service was to replace device that controls the intermittent wipers that were not working. New part(s) installed, intermittent wiper still not working. Called Service Dept. and was told Service Mgr. off (death in family), but would get a call from him when he returned. To date, I have not heard from anyone regarding this problem. Also, don't know what or why, but there is some type of liquid oil dripping on inside of both driver and passenger door (coming from window) - did they spray oil for some reason?
C'est la 4e voiture que j'achète ou je loue de ce concessionnaire. Tous ceux qui travaillent à cet endroit démontrent beaucoup de respect envers les clients, qu'ils soient homme ou femme.
The attitude and professionalism they display. You feel you're being treated in a personal, trustworthy manner.
service
We had the best service! Fast and informational
It is how I felt.
service quick, prompt and professional
Fast and friendly service
no comments
Good service
had no problem
We like the nice atmosphere and professionalism from
sales and service team. We would recommend them to
our friends any time.
great service
Provided the needed information. The Rogue was prepared ready by Devan and before driving away Devan explained thoroughly all the necessities a new owner would need.All personal were efficient ,friendly and helpful. Glenn Becksted
This Nissan dealership has a very good reputation in the community for excellent sales and after service. I've recommended many friends and family to purchase their Nissan product there.
My experience at Cornwall Nissan was very pleasant and enjoyable. All of the people that we worked with were friendly and eager to assist us. They made us feel very welcome.
We have been very satisfied with the staff and service at Cornwall Nissan. The owner is awesome. We have recommended them in the past and will continue to do so in the future.
Told a friend about Nissan and he just purchased a new Car
Am taking my vehicle for servicing at a competitor franchise who offer me drive up service (Mr. Lube), as it is more fitting to my schedule than planning days in advance.
Great owner and staff
Good service and personnel.
It was very good!
i always have my service done at the dealership
Honesty, frienly.
Great service every time I go in
I'm easily stressed and the thought of car shopping was pushing my limits but they kept me calm throughout the entire experience. They were honest and upfront and made it a transparent deal. Sue and Devon went above and beyond helping me get the car I wanted and approved for it
Cause it the truth,I was well treated as usual
Great customer service right down the line, as always.
Third vehicle purchase with Nissan
its like everyone is happy you purchased your vehicle its like big family event. Cornwall Nissan like big family working together but Smith Falls not friendly.
Not a my family or friends can afford the service rates and would prefer a garage at a lesser cost. Jacques is always helpful, friendly and professional. I often request to speak with him directly as I'm very trusting of him.
I was kept informed about what was going on.
super.people
I have been with Nissan for many years .Never any complaints. Always satisfied.
Great service
Based on past experiences
Always treated good
some of my neighbours already drive Nissans.
An overall good experience
Don’t want to bother unless the dealer dose something special like wash the car like they say if time permits but has yet to be done. Also unhappy when I had to pay 450.00 to paint my hatch due to poor painting
Great service and very friendly ❤️
Jacques in the service department, as always , does an amazing job ! He is the best.
Always great service and pleasant personnel
Because they did a great job !!!!!!!!
Very good service
Because the service was excellent and they did a great job
Besides dealing with the owner on my first Nissan car purchase I have had the same salesperson for all my Nissan cars being a total of six Nissan models.
Been going there for years and like seeing familiar employees.
Was a straight oil change appointment with tire rotation. I love Nissan vehicles and their service department in Cornwall are honest and the cost is reasonable. They only make sugggestions on repairs that are needed.
People were great ... even waiting was a pleasure... great staff ... and honest ...
Appointment was made and Service was done quickly. They told me it would take 2 days. Vehicle was ready to be picked up in day and a half.
From the time we walked in we were treated fairly and were educated about the Nissan product line.Getting a monthly payment on a vehicle was easy with options!
Love my car
Super service à la clientèle, comme ma famille et amis aimé.
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Staff are friendly and welcoming. Lounge comfortable. Always excellent so I have come to expect this. I could have this done for less somewhere else and expect dealships to be a little more expensive. To me it is worth it.
Friendly great honest service
Nous avons eu un service impeccable avec pas de pression et surtout un sentiment que c’est une équipe qui est à ton service. Tout le monde à été fantastique avec nous.
I am satisfied with the service thank you .
Very good sales and service department
The staff is very curtious to myself and partner when we have any questions, and i realize that sometimes its difficult to deal with two people, who have different questions. the staff is very professional
Sue Swallow, the financial service representative was very knowledgeable, not pushy but confident and made me feel at ease with my decisions. Offered me all services available without guilt or obligation. I found this to be very comforting and made my decision to proceed with the transaction.
Spencer Roberts, the sales manager was equally helpful, knowledgeable accommodating, straightforward,honest and made feel confident that I was making the right decision. Over all, they made a good team!
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good quickservice
Service was good. we have a maintenance plan.
Great service
Caring and professional at the same time. Cornwall Nissan treats me like they value me. ALWAYS!
Always excellent customer service. Feel comfortable sitting there waiting and they make the time go by faster by chatting with you
Devon Lane went above and beyond with helping with my new car purchase! Great work :)
The above rating is for the first part of the service I received. Once management got involved I received excellent service.
polite, courteous and thorough. I am waiting for a new engine for my truck
Timely check of my concerns.
quality service always never been disappointed. was warranty work & they still checked everything over. was driven home
Good service. I like how they kept me up to date on how it was going. The one main problem I have, is that it is not handicapped friendly. I use a 4 wheel walker and the entrance/service area going to the desk has a couple of levels to watch out for. The waiting room does not have sufficient space in between the couches, chairs and tables.
Fast, knowledgeable and friendly service.
Good Job
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I believe Cornwall Nissan are looking ou for my best interest. I was very happy the service department washed my vehicle before I picked it up.
Just good service.
I forgot my appointment and called to reschedule, service personnel where comprehensive of the situation, thet were able to fit me in the same day, plus I was dropped off and picked up where I needed to.
I went in and knew what I wanted. It was handwritten because I had gone to two other dealerships in town and was going home to make my decsion. The sales staff and the introduction to the service personal was very good
Good service
Staff was friendly and vehicle was repaired quickly.
Service guy is very nice made me feel at home and service was quick
Friendly honest service
happy with service.
It's only my second time at Cornwall Nissan, so there is no close personal relationship as yet, but they are professional, courteous and friendly.
promt courteous service as to what was available while I waited.
Excellent service
The service department has always met or exceeded my expectations. My vehicle is well taken care of, their estimates are honoured, and my vehicle is ready by the time promised.
I'm quite concerned about the fact I was told my tires are almost done and they only have 50,000 km on them (original tires from purchase)
I was treated well and had no complaints with anyone I dealt with.
Never try to sell me services that I don't need or request
Service is always great, you feel like family
service was excellent better than other dealerships i've done business before
they have awesome people
Everyone was very professional and curious.
I would but I don’t know many people herein Cornwall, I just moved here
Service was excellent and fast. I have never received such speedy and great service before
The customer service is excellent
Personnel acceuillant
Great service
Friendly, knowledgeable staff, very courteous and helpful with explanations
Great service and friendly staff .
The are the best
Service is always excellent.
nice people in service
Unfortunately it took a few days to get an apt.... needed breaks done and looking to get in ASAP but they were booked...
all was good
Everyone is very friendly and ready to help and answer any questions Friendly and felt comfortable with all the staff did not feel pressured
Excellent service
Freindly
Happy with service
Friendly and efficient staff!
fast & efficient
first service experience is a single oil change
Service très amicale. Salle d’attente confortable. Il y avait même des fruits pour leur client!
Great service.
Everyone was so nice and helpful.
Service is excellent and employees are always accommodating and friendly.
We have always been very satisfied with the service. Have already recommended this dealership and will continue to do so.
Very pleasant place to do business
For someone who drives less than 20,000 kilometres per year, I believe that leasing is the best option and most cost effective. I've already recommended two friends to go to Nissan and check out their leasing options. It's hassle free! Customer service is why I keep returning to Nissan Canada. They have my history on previous leases and no fuss when renewing new lease. They even picked me up and drove me back home to negotiate the new lease.
very good
Very professional but above all I trust them. I did not purchase my car there but I trust the service department staff
Excellent service...très professionnel avec le service à la clientèle.
Good service.
BECAUSE THEY ARE THE BEST
Very satisfied
Been dealing there since 2003.would not go any other place.Always great service.
good service
The Service from Gaby, Spencer, explanation of the vehicle from Devon, it was flawless. Gaby & Spencer went above and beyond.
The Frontier is everything I need at a reasonable price. Most other manufacturers add stuff/toys most truck buyers don't need but maybe want. Chadwick and Spencer understood that I wanted a small truck and nothing more. Further they did not try to up sell me at any point!! I was just starting to look around for a smallish truck and they sold me within a couple of hours. Best vehicle buying experience I've every had (at 72 years and after many purchases). Thank you for your excellent sales training, if that's where their training came from. We discussed power ratings of the 4 vs. 6 cylinder motors and he understood that while I do not have an immediate need for the towing capacity of the 6 cylinder I may in the near future due to my wife talking about a small travel trailer, again. Sue Swallow, Financial Service Manager, was great when we met. Offer to customize vehicle settings, Offer to help you set up your vehicle's first service visit, Offer an overview of or introduce you to someone in the service department, Inform you of the owner's manual "They did not OFFER to do all these things, they just DID IT. Again, the best vehicle buying experience I've ever had".
Customer Service
Good service
ALWAYS 100%
I was totally impressed by the family like service...but most of all they treated me like royalty...even introducing me to the owner Gaby...he shook my hand and thanked me for becoming a customer....PRICELESS!!! Offer to customize vehicle settings, Offer to help you set up your vehicle's first service visit, Offer an overview of or introduce you to someone in the service department, Inform you of the owner's manual Spencer was very professional and helpful...answered all my questions and quoted me a price that was just under my budget...I was totally satisfied. Chad was very patient with me as he explained functions of car...did not miss a beat..totally satisfied with Chad's explanations. Sue Swallow was also very professional and explained all details clearly...she was extremely pleasant through the whole process!
very profecialnal
Great service
It was a complete pleasure to deal with Rosco and the gang at Cornwall Nissan
good service
Every one was professional and took good care of me.
accommodated me right away with out appointment
Great service
Some of the employees have been there for many years which is nice.
It is important that they know me when I arrive. I am a frequent client and familiar faces are what I look for.
Very professional and worked as a team, customer orientated to complete the deal. Polished relaxed=happy customer.
Tres bon service personnel excellent
Le service est excellent et le propriétaire s’est impliqué personnellement dans la vente.
Service was satisfactory..
Good service
Excellent service
Good service good management ease of transaction
Good experience
Sue and Spencer of Cornwall Nissan were extremely helpful and nice and always went above and beyond ! Would recommend them in a heartbeat!
Very pleasant l, helpful and very informative.
they are very nice and efficent
From the receptionist who made me coffee through to the service manager who gave me back my keys, everyone was courteous, friendly and pleasant to speak with. Furthermore, my appointment was reight on schedule....
Excellent service
Very quick and knew exactly what they were doing
Le service est excellent
Our Sales agent was increadibly helpful, and friendly and did an excellent job ensuring we were aware of all vehicle options ans helped us stay on budget eith our vehicle purchase.
Very professional, amiable service with everyone involved, from my initial contact with Mr.Ayman (Gaby) Gabriel, to Sales Consultant Mr. Devon Lane, to Business Manager Ms. Sue Swallow. Over and above the right amount of time. And demonstrated the various settings.
Always great service.
Staff are very friendly & make you feel special. Work is well done.
Great customer service
I trust the owner and all the staff.
Disponible et services bien rendus
Client service sale and maintenance.
Professional and courteous salesmanship.
Cornwall Nissan goes above and beyond to make any service appointment a great one. No pressure, and always makes you feel comfortable.
Had a good experience buying our car. Staff are very knowledgeable and a pleasure to deal with.
Good people
COURTEOUS AND EFFICIENT SERVICE
Friendly straightforward purchase
Very cordial. Looked after the issue immediately.
Service excellence
Salesperson was extremely friendly. Did not pressure us and was very transparent with everything.
Quick and friendly service
all my family now own a Nissan
Service was excellent! Being able to get service in French was a huge plus ! They took care of all recalls and other repairs
service is great. love going there personnel so nice
Polite, good communication, trustworthy, showed me the filter that needed changing, attentive and were not condescending.I have been to other dealsips and they treated me as though I was not intellligent and were rude. Enjoy the fast service and minimal wait time!
All the question that I had was answered so I could understand and all the service people were friendly.
Just the overall friendliness and capabilities of the whole team
The service and people are great
Good service
Excellent service
Friendly courteous staff. Also very informative.
I like the Nissan car and the service department. Worked with us to get the vehicle that we wanted.
Personnel at Service always knowledgeable and provide great service
Love the service and the friendly atmosphere of Cornwall Nissan. Although it is a ways from Ottawa I always brag about their service and friendliness to people here and let them know the trip is well worth it.
fast , efficient and friendly service always
Satisfied would recommend fast and good
The service felt very personal and we had many of the staff including salespeople, service, finance and even the owner work with us to meet our needs. It felt like a family helping us.
Yes I would refer friends to nissan
Just the greeting was fantastic they ask what I needed in a car and deliver was awesome
Cornwall Nissan and Staff are awesome and made our experience comfortable. I would highly recommend going to Nissan. We have 2 now and certainly would not hesitate to return,
Cornwall Nissan treats you like family. I’ll gladly recommend anyone I know that is looking to purchase a vehicle to Cornwall Nissan. Cornwall Nissan provides service like no other. I will be a customer for life. Spencer & Gabby are very knowledgeable in Nissan products and always ensure that I am getting the vehicle that suits my needs. The employees at Nissan are a cut above the rest. Cornwall Nissan delivered my vehicle the same day I purchased it. The employees at Cornwall Nissan will do anything to meet their customers needs.
The salesman, Devon Lane, and the financial man, Spencer, were both efficient and professional Courtisey was top rate from all the people we were involved with there. It was a cold and snowy evening when we got our new car , so Devon showed us all the features and explained how to use them while we were inside the heated garage there.
We have developed a relationship over the last 8 yrs and 4 vehicles. I appreciate the honesty and willingness to help me feel good about my purchase while still understanding my limits giving me the win-win feeling. Both Jeff and Spencer were very nice, informative, and professional. It’s harder and harder to give 10’s as they keep upping the bar and my expectations have been upped. I’m already familiar with the service dept...been coming there almost 8 yrs.
This is my 5th Nissan I get and just love the dealership!
Great service. I was hospitalized and my husband had to take my cat in. When he told them, they took him right awsy
The service is great, I had an appointment at 1pm but I dropped my car off around 10am. At 11:30am I got a call to say that my car is ready. There shuttle driver was there about 10 minutes later.
Nissan service department has always been very efficient and provide a friendly service. I like all the personnel that I have had to deal with.
Always very impressed with the service and care for the customer
Excellent service as always
Very knowledgeable staff
I was asked to come back for a tire torque (as usual) after 100km of driving - I drive to and from Ottawa every day, so I came back the next evening. Because of my commute I didn't arrive until almost 6pm though, and the service centre was closed. A sales person (Devon?) grabbed the tire torque and did it himself without question so that I wouldn't have to come back. Amazing service, couldn't have asked for better.
Personnel at the service are accommodating, friendly, quick to resolve problem or get sound answers, professional and very good communication
The owner and all the staff are customer service focused in all aspects. From welcoming us into their shop to Thanking us for our business. Their service is on time and resonabley priced. Jacque at the service desk is a definite asset to the Company. when owner was informed by another customer that there was no cream for coffee.... he went out himself and returned with cream. Gabby is amazing to his customers!
satisfied
Greeted with a friendly smile, thanked for my business.
Friendly atmosphere
Service is friendly, efficient and it is always pleasant going to the dealership. Sort of like a family reunion. Staff are friendly and caring just like family.
Great service
Thanks
They have always been friendly, helpful and efficient
The service is great!
Very pleased with the service
good customer focused service
The service is great. Thanks to Jacques and André.
Always great support at the service desk!
Nissan has always been # 1 with me Good Service. Very friendly accommodating and polite, always smiling and friendly no matter how busy they are.
staff are friendly and knowledgeable
Excellent sales team and repair techs
We have purchased several vehicles from Cornwall Nissan, we have always found the staff to be courteous and efficient and have always been pleased with the results of every visit. I had another appointment elsewhere while my vehicle was being serviced. They provided a ride there and picked me up afterword.
ROSCO AND AIMEE WENT ABOVE AND BEYOND TO ASSIST ME WITH MY CAR PROBLEMS AND I WAS PLEASANTLY SURPRISED WITH THE SERVICE I WAS GIVEN. THANK-YOU SO MUCH
Have recently had a heart attack and unable to drive for a while during recovery. Needed snow tire change, overdue regular servicing and a recall item on wheels. The dealer(Gaby himself) came to my house and picked up the car and returned it next day. You cannot ask for better service or customer relations anywhere. I'll never forget this tremendous favour above and beyond. The best in customer relations
Many of my friends drive Nissan. I always go to Cornwall Nissan. I was not there, but my husband said there were trays of food set out. Also apples were set out. I was happy
Professional friendly service
Great team to deal with!!!
Great service
plan good service
They even washed my car when maintenance was completed.
The work was done quickly and all charges were explained.
55 years of buying cars
Excellent customer service .
Great service
First-rate service
Service is it
Labor costs always too high.But fair on parts costs and best prices on tires. Only a fraction higher than online with less headaches.
Friendly staff
excellent customer service
happy with both vehicle and service
awesome team
When I go my Nissan Dealer everyone knows my name, they all greet me with a warm "Hi, how are you". Everyone there is very friendly and I know my servicing will be done in short order.
Good Service, friendly staff
very pleased
Using Cornwall Nissan is a PLEASURE not a necessity. I have comnnected very well with the STAFF that I have dealt with both in SALES and SERVICE departments.... will definitely continue to do future business with NISSAN. Great people to work and interact with
I was very well treated. The work that was done has been very satisfying for me.
Great service as always. Friendly staff
Been going for 17 years great people
Great service
BECAUSE THEY DO WHAT YOU ASK THEM TO DO
Good
Pleased with the service and helpful friendliness of the staff
Perfect
always fair and goo
A very well run dealership
Andre took great care of my car. I appreciate his attention to detail. They deserve it!
Very accommodating and friendly.
Service was good, fast
Always receive great service
I have been dealing with this dealership for many years and have always had excellent service.
always good service
It was pleasant and competent, as usual
Always great service
Friendly staff and service. Quality work.
Service
A nice gesture which is done by some dealerships is to clean the car inside and out after servicing..
Efficient and friendly service
Andre and the rest of the staff always go above and beyond to make my experience a good one
Jacques Charron, conseiller au service est toujours souriant, efficace et aidant. Il rend toujours la visite chez le consessionaire agréable
Pleasant staff. Service completed in a timely manner and
Because all was done properly and efficiently
Excellent service fait avec beaucoup de professionnalisme et d’attention.
Long time customer is l
Just moved to area and do not know many people and my family already know my feelings on nissan
friendly, caring staff
Friendly fast service
great service friendly staff over all excellent
Fast friendly
Survey tells in all
Service courtois
FRIENDLY SERVICE.
Ppl were great, done quickly and efficiently at the price promised
very satisfied with service manager and service
I DON'T USUALLY PROVIDE RECOMMENDATIONS.
I received the service that I expected.
Could not ask for better
Fast, efficient service
Prefer to keep it to myself
Professional and courteous service was provided.
My husband and me recently bought our second Nissan and the attention was excellent, congratulations Nissan Cornwall!
This is my third time going in for an oil change and have been served all three times my Jonah he is very friendly and answered all my questions. He is very knowledgeable. I also spoke to parts advisor and got a quote on winter tires on rims. This have given to me in writting which was very much appreciated. I will be making my appointment very shortly for winter tires. Keep up the great work guys you are doing wondrful.
The service is always excellent
It would be higher but I sent an email to the dealer following my visit to inquire about a part of the invoice I didn't fully understand and haven't heard back in a week.
Friendly courtious staff
Overall, I had a pleasant experience at Nissan Cornwall. The staffs were very friendly and eager to provide further information related to vehicles and other related services.
Nephew owns a garage. He maintains my oil changes and winter tire changing. He checks my vehiccle for possible problems and suggest for further repairs by himself or go to your dealer.
Great service
Professional, friendly, and reliable.
Team did a fantastic job.
La personne qui ma servi au service à la clientèle était courtois poli et à mon écoute. Il a même essayé de me parler en français. Ce qui m'a vraiment plu.
excellent service friendly people
Great service
I have had no complaints.
Service was extremely slow had a scheduled appointment for oil change at 1 and only finished around 2:30. Returned an hour later figured it should be done and still needed to wait 30 minutes.
They always treat you with respect and high regards
great service
Always good service/
I am always happy with the way I am treated at Cornwall Nissan.
Always receive great service.
Excellent
Always receive great service.
Over and above service
Jacques Charron was awesome...made sure that the work to my vehicle was great...showed me the defective parts after repair. Repairman Scott did great work to my rear brakes. Was completely focused on you and your needs, Was knowledgeable about your vehicle history & provided you advice based on that, Offered a walk-around to inspect your vehicle for any needed work, Reviewed with you the results of the vehicle inspection, Provided a time & cost estimate for your work
I am cautious when I recommend or give an opinion. He even allowed me to take a Murano home without a Dealer Rep, so I could show my wife and I was also able to let her drive the SUV in and out of our garage, so that she could check it out in her comfort zone, w/o a Sales Rep present. This was of paramount importance. It's possible I could have taken delivery the following day, but I choose to let the weekend go by before closing the deal and the Dealer Manager allowed me to exercise my wish.
Les deux hommes de qui travaillent à la réception (conseillers de service) (Jacques et Jonah) sont toujours de bonne humeur et polis. Ils méritent des accolades et une hausse de salaire!
The service is always friendly and knowledgeable. Don't mind going.
Good service. Was completely focused on you and your needs, Was knowledgeable about your vehicle history & provided you advice based on that, Provided a time & cost estimate for your work
Everyone is pleasant to deal with. Was completely focused on you and your needs.
Always give great service. Was completely focused on you and your needs,
Just excellent service
The service representative was very accommodating and informative. Was completely focused on you and your needs, Was knowledgeable about your vehicle history & provided you advice based on that, Provided a time & cost estimate for your work
The Staff at Cornwall Nissan is great! They put their customers first and it shows. The staff reaches out to ensure you’re satisfied after the purchase. Overall, I’m always satisfied when dealing with Cornwall Nissan!
because of friendliness. we need more people like they have very friendly.
Was completely focused on you and your needs
Good service.
Above and beyond expectations.
Gaby the owner found a problem when I arrived and serviced the car right there, I was so greatfull.
Pleasant personnel.
good service.
Love the service, enjoy my vehicle.
always good service.
geat personalized service from Jacques.
good service.
I have talked with both sales personnel and servicing people as well and have had a very good rapport with them. Very open, informative and forthcoming. I like it.
Very good service also friendly staff answered all our questions being we never had any kind of vehicles but Chevrolet never a suv...
honeteter,service,rapiditer.
We did ont feel pressured and It was a positive experience.
I always receive good service and staff are friendly.
They are all courterous,polite,always listen and always with respect.Always conscious of your request.
Personnel tres courtois. Vendeurs competent. Kim a ete calme nema pas presse pour me vendre une auto, patiente,attentionnee, m,a fait essayer l,auto expliquer toutes les options. Tres avenants,souriante.
Great service.
Very personable staff. Great service
Wonderful staff to deal with and great service.
There is always room for improvement in what we do!
Very smooth sale
I’ve had excellent service from Cornwall Nissan for over 8 years now.
Good sales pitch, friendly staff.
Being a new customer with Nissan Cornwall and only my 2nd visit for with Service Department, The customer Service Representative - Jacques Charron on both occasion went over and beyond the call of duty to answer, show, discuss and accommodate all my personal needs. Very impress, with the personal service received. My advance request for ordering of parts was received and delivered in timely fashion. Very good experience with the Cornwall Nissan Dealership, Thank You.
Members of our family have purchased 7 Nissan vehicles from Cornwall Nissan. Service has been excellent and we have never had any complaints.
Friendly & Professional.
Always met with a smiling face and made to feel comfortable. The staff goes out of their way to find out and solve whatever problem I may have.
Because we got awesome service and the staff are very friendly.
Each time my vehicle needed services, it was fast and accommodating with good communication. I wish this dealership had a drive-thru oil change...
Fast service availability. Quick and affordable turn around.
Good service and the staff were friendly and helpfull.
Fast friendly service.
Good service and fast work.
Problem free.
good service
Super service.
Have been a Nissan customer since 1994.
Great customer service!
friendly efficient service.
staff friendly and know their product
They did everything super well and very quick.
service staff are amazing..
Friendly staff, great service and we like the cars.
It’s the truth.
I found the environment to be very calming. I didn't feel pressured to make any purchases. I never at any point felt overwhelmed.
The owner and staff were so friendly - answered all of our questions and encouraged us to try different vehicles before making our decision. Very accommodating.
Everyone is working hard to insure the process goes well.
I would recommend.
Parce que j'ai eu un bon service. J'ai ressenti qu'ils étaient honnêtes.
Spencer, Kim and Sue treated us very friendly and professionally. Meetings were on time completed without any problems. We would recommend this team to everyone. We also had a follow up call from Kim a few days after our purchase. Welcoming atmosphere.
This Murano is my third from Cornwall Nissan ! Gaby and staff know how to treat a repeat customer.
I've experience Nissan Cornwall's service since the first time my mother bought a car from them. Out of all the businesses I have had to deal with in my life, Nissan Cornwall has always surpassed expectations, are informative and seem to genuinely care about their customer's experience more than the dollar. My parents went in previously to ask about me purchasing a car. I selected the car when they first came out and I saw the commercial for them and I fell in love. It was a lot quicker than expected.
I feel at home dealing with Kim and Gabby.
Excellent staff.
Well looked after when I go in.
Always taken care of, brought my Mom this time and she is also picking up a Juke next week :)
We have purchased several vehicles there.
This was our first time dealing with Nissan and we were pleasantly surprised with everyone we met.
Customer service is #1. The entire focus was on me and ensuring I was able to drive off in the right vehicle for my needs and budget. Kim and Spencer went a step above when it came to customer service. Cannot say enough good things.
Had such a great experience with both Spencer and Sue. I cannot express how much I appreciate the amount of work they have done to help get me into my new Sentra. Very impressed!! Would recommend anyday!
Excellent service
I was greeted by Michel Benoit and from the get go, he asked what I was looking for and provided me with a number of options. He was incredibly genuine and honest which made me comeback to the Nissan dealership after shopping around in the area that I live. i was involved in an MVA where I was rear ended. I was told Friday afternoon my vehicle was a total loss and needed to find a vehicle quickly. The Financial Service Manager, Susan was extremely professional and really accommodating. I could have not asked for better service. The service from A to Z was excellent. The dealership new I was struggling with the insurance company who were being tardy with the promises. I would definitely recommend this dealership.
The Nissan experience at Cornwall Nissan was outstanding.
They were extremely helpful and fast as I had spent the night in the ER and wanted to sleep. Got the service done fast and efficiently
Good service
Was a good experience. Price was great.
Very polite courteous and good approach with the client. Excellent service cared to meet client expectation.
Jacques was great as always
Good service
Always happy with the great service as long as I don't need to order parts.
The person was able to fit me in to be able to perform the maintenance on the vehicle in a timely matter. I have always had excellent service and the folks are always accommodating Thank you Lorraine Cartier
Good service
From the moment I walked in and spoke to the sales person, to the lady in finance, she went over and above to accommodate the times I was available. The young man who help with the walk around the car was great. Thank you everyone for a great experience.
I am very impress with Nissan. In all aspect
the service was fast ,friendly and efficient, as usual.
Your parts girl took care of me so well. I was stuck in Montreal with a brake problem and called your shop looking for brake pads. She sent me a picture via text since the ones in Montreal were boxed wrong. She also talked to the service manager and got me book in for a quick re and re in re pass so I could make it back to Toronto. She should get employee of the month. And should give customer service training to any of your staff that want to do a better job.
All the staff were friendly and all smiles. I have drove GM for over 30 years and wanted to try something else. So far I am extremely happy with my new Murano. Class all the way both the vehicle and staff..... Sue was absolutely awesome to work with. Such a pleasant women to deal with. Customer service today is declining but not with Sue.
Always treated very well
Service is great,appointment always on ti
Service is always excellent and the employees are all very friendly..
always satisfied with personel
satisfied with sale service & finance
Really great, smooth experience. Got full explanations along the way and very friendly service.
Every thing was done just the way I expected it to be done. As well as being very pleasant.
Great service and friendly staff
simply very good service, all around smiles from staff, excellent service from Susan thank you
Great dealership
Very comfortable going in for service. Everyone is friendly and helpful and we get a chance to visit with sales staff.
service is always great
Always the best, thank you!
always excellent service
I always get great service and trust them to check my car and make sure everything works properly.
Friendly and very polite good service
Great service , expensive but got the job done extremely well!
Awesome service
I received what I asked for..very helpful and friendly
very little time waiting for service
profetinal service
very happy
Very satisfied with the service at Nissan. You are always greeted with a smile and the personnel is always ready to answer your questions.
Simply a flawless experience! They basically accommodated us from beginning to end. Everybody was extremely nice and helpful, they even let us bring our dog inside when we got delivery of the vehicle because it was too hot outside to leave him in the car. They even gave him water without us asking. A great bunch of people!
Always treated well, always good work. Cornwall Nissan is great!!
No appointment. Took me immediately and solved my problem.
Friendly
Reason I scored Nissan so high.. Is because I have absolutely nothing but good things to say about them.. I will be forever a Nissan customer.. everybody who works there are absolutely wonderful :)
Our sales lady was always friendly, very informative and only a phone call away with any questions we had. We have since received several calls from Kim regarding our purchase.
it is all about the staff....courteous helpful. Thank you again!
It was a good experience for both of us. We were relaxed. Mike (sales rep) answered all our questions, demonstrated the features of the Rogue, made us feel comfortable and important.
It is my 4 ty car buying at Cornwall Nissan always satisfied
Service was great, also it was very easy to book an appointment on line.
COURTEOUS AND THOROUGH SERVICE
For the most part, Cornwall has a very good team in the showroom, parts & service.
good service great staff.
The Dealership is amazing, great Sales Rep Spencer was incredible too!!!!
Very friendly and helpful service. Always had a Nissan since I started driving.
We like Nissan.
Because I am always treated exceptional at Nissan. Jacques is exceptioal.
the service was very good
Always well treated when i’m At the dealership including the service section. Our 4th Nissan product from the same dealership.
Brought my car to Cornwall Nissan for a second opinion. Staff were extremely accommodating, courteous, and pleasant to deal with. I was very happy with the second opinion and they were able to fix my vehicle immediately. As well they were able to save me a significant amount of money compared to the first estimate I received at another garage. As a result, I will be returning to Cornwall Nissan from now on to service my vehicle.
the service ,and the great people that work for nissan
Because of the great service from all the people we dealt with , they could not do enough for us , they made the purchase easy . A great experience
I'm going to be 100% honest & say that before this vehicle purchase at Nissan, we were faithful Hyundai customers. We are the type of customers that remain faithful when we get treated as valued customers, but with this purchase process, Hyundai really dropped the ball and lost loyal customers in the process. That being said, from the second we walked into Nissan, we were treated like gold! From the girl at the front Desk, to Kim who set us up for our first test drive (who was VERY knowledgeable on the cars as well), to the Sales Consultant Jefferson (who was excellent!), to the Financial Services Manager Sue Swallow (who I cannot say enough great things about!). Nissan made us feel like family, I will 100% be recommending this Nissan location to friends & family AND we will remain loyal to Nissan as well. Cornwall Nissan, you have scored A+++ in the Customer Experience! Great work!!!
I gave a excellent score because I was really pleased with the service. Only had one disappointment, there was no floor mats in my new car. Jefferson was really nice and he has ordered my mats and lent me a set of front mats until my own come in.
It was a very nice experience. The salesperson was really easy to talk to. The business manager and the sales manager were both professional and quick to get everything organized and respond to questions.
Cornwall Nissan was amazing! As purchasing my first car was a big deal they treated me so well, and went above and beyond to make it a smooth process!
From the moment that we walked in the front door to delivery we were treated in a very high quality, friendly manner. By the time we drove off the lot we felt like part of a family....excellent dealership....
well received
Would have been a 10 but they didn’t put my steering wheel back in straight. They will correct it though :) Always friendly! Great people!Fantastic dealership!
I’m always well treated
Service is excellent, staff are very friendly love dealing with this dealership.
friendly and unhurried staff
Jacques was GREAT again, he is the best !!!
Excellent service
Very friendly and competent staff!
I was in a panic because I was travelling out of town, and my engine light came on. I called the service department, and they took me right away.....even though they were busy. When I have an emergency with my car, the service department (Jacques) will always make room to see me immediately or the very next day. The service is excellent.
I have trust in, and feel comfortable with both Jacques and André.
Service was great as always
great service.
We were treated well
No one is perfect there is always room for improvement so that is the reason for giving 9
Drop off to early for a courtesy ride
Because it's true. Best dealer in sales and serice I've ever worked with all my driving life and I'm 88
this is the 4th Nissan we by and we are comppletly satiisfied ps. excellent servise
extremely satisfied
I miss the drive through but for health issues I can understand ceasing this procedure. Breathing car fumes is not healthy..:( Perfection is a myth
very satisfied
Always well served by Jacques Charron.
ok
The team was exceptional. Made the purchase seamless and easy. Kim now has a new loyal customer in me.
Always pleased with the service at Cornwall Nissan.
The visit was smooth and effortless on my part. Everything that I requested to be done was done and in a timely manner. Even if he didn't actually remember who I was, the Service Adviser made me feel like he knew me and knew my car, and that was very much appreciated!
Totally satisfied with service. It is almost like dealing with family !!!!!
100
I have been a customer of Nissan since 1994 when I leased my first vehicle from the local dealer.
Every time we have been to our Nissan dealership they have always been great.
The parking lot still a lot of ice as we had freezing rain on Sunday into Monday. However I picked the cleared spots to walk into the dealership. Nothing is truly exceptional especially as I only has my summer tires put back on the vehicle and the winter tires stored at the dealership
Jacques who is in charge of service is amazing. It's mainly because of Jacques who is always making things work whether to schedule us in for an appointment or giving us advice. We are planning to remain customers Merci Jacques!
because I liked the service.
Cornwall Nissan met all my requirements. I took delivery of my new vehicle within a few hours of walking into the dealership. They were very fair with my trade in as well.
quality of people and service
Jacques us a wonderful Service Advisor
Excellent service
I've been a Nissan customer for years! :) If I wasn't happy I would have gone elsewhere.
In the last five years this dealership has maintained service and quality repairs that are exceptional. We have been Nissan customers for the past 18 years.
Cornwall Nissan continues to serve the people of Cornwall and surrounding area with top notch service. Friendly and knowledgeable employees.
The staff at Nissan treat me very well and I am thankful
Happy with service
great
Because I have no complaints at Nissan, it is consistently eceptional service
Jacques Gagnon, exceptional service. Very friendly and helpful when you have a problem.
Nissan is a very comfortable place to take your vehicle , the service is fantastic , although the warranty is finished on my Rogue I still find myself going back to Nissan Cornwall . Their service manager is fantastic as well as all of the other employees I have dealt with .....
excellent service
Excellent service
Great dealership, great people, service mgr. is outstanding
That's the way they are
Always happy with service received
HE IS AN EXCELLENT SERVICE ADVISOR. THE SERVICE ADVISOR IS AMAZING.
Great service. Prompt ride to and from my place of business.
Vehicle prices are much better 1 hr. away in Ottawa
Everyone was pleasant.I felt I got a fair trade in for my truck. Kim even showd me how to program and work everything in my car.
Excellent service and personnel as usual. Somewhat annoyed that I have to go back to tighten lug nuts in a week or so .. several mechanics that I have talked to say this should not be necessary if lug nuts are of higher quality. I can only state that this is what I have been told.
Friendly staff
very satisfied
Very Happy, friendly staff and very efficient.
everything went very well, car was ready on time and people were very helpful
I brought in a new,clean car to install new summer tires on new crome wheels, all purchased at this dealer.the installed tires on my CLEAN car were dirty,looked like they had been stored in a mud pile.It would be expected that for a storage andinstallation fee of $103.00 it should have been a matching clean installation
it was all good
Nissan has been great since I bought my Sentra at Cornwall dealership I am very pleased with the service and the staff they know their vehicles, I suggested my husband to buy a SUV and he did ,so we have 2 Nissan vehicles in our driveway Thanks
service is excellent
They have the best staff I ever felt with Kim is very pleasant and is a very special lady,,,, I bought a lot of new vehicles and this is the first time i have the best service ever,,never felt pressured ,,,and the staff was caring people ,,,Thank you Gabbie I am very happy with everything you did
It was an oil change, this was not a difficult job, really nothing that complicated!
Long time customer
There was no undo pressure put on me or my wife to buy.
I like the service dept.promptness and courtesy
Walked in with no appointment and they fixed my flat right away
Greeting was and is always received with great service ~! The consultant is always ready and willing to give us the best service ! Always shows us what we want to see and giving us some great pointers that we sometime overlook and not to mention very professional ! Takes the time to sit with us and explain the financial part as well as anything else we want to know to make sure we are well satisfied Went out of his way to make sure that we were 100 percent satisfied with our new Car ! We have been dealing with Nissan for quite a few years and never had to complain about the staff and especially the person who we dealt with for the sale of the car . Also we really like the Nissan SUV . Good to drive ,comfortable as well as very nice models
I have always dealt with spencer... and I have always had an amazing experience there. Sue was amazing! Super friendly and made the experience run smoothly! Never had a bad experience at nissan. When anybody asks where to get a go
I was treated very professionally and felt confident they were going to help me the best way they could and they did! Thank you
well apreciated.
No problems. Great friendly service.
Mon vendeur était le propriétaire de la concession
made my decision very easy and clearly explained how leasing vs buying works... the process was extremely effecient and the staff were extremely helpful and experienced, kind and genuine...
Always great service from Cornwall Nissan.Very friendly & knowledgeable.
always exeptional service
We like that still smaler dealership
Satisfy with work and professional
All worked out the way as expected.
The staff are so friendly. Jacques in Service department always greets us with a smile & calls me by my name which makes one feel special. Thank you Jacques!
There was nothing wrong . Everything went perfect. Great staff.
One thing that bothers me is that you do not leave a vehicle to the customer for them to do there errands yes you have a person driving you to the store but again it is not convenient tks.
Very friendly and professional staff
It was all very good
I was introduced to several employees from a variety of areas and each was knowledgeable, well spoken and friendly. Not surprisingly Spencer was the Sales Manager as he was very well versed in NISSAN policies and products. (I might add here that I'm sure that had I been directed to another sales person I would be making the same comment) I dealt with Ms. Swallow and was made to feel both comfortable and important. She asked the required personal questions in a polite and professional manner resulting in a pleasant experience. Being anxious to drive my new vehicle I arrived about 1 hour ahead of my appointment. I was given a coffee and chatted with Spencer while my car was being prepped. After a short period of time Gaby approached me and was concerned that I was waiting too long. We talked about NISSAN in general and he is truly an ambassador for NISSAN. Then, voila, my vehicle was ready so Gaby started my introduction process. Straight forward, in layman's language so there would be no misunderstanding, etc. Shortly into the process Spencer approached and replaced Gaby. He took his time and answered what questions I had, however, as I am knocking on 74 years young and some areas were as clear as mud, Spencer emphasized that the door was always open if I had any questions whatsoever. (he'll be sorry) Overall from A to Z it was a great experience. Take two words from question #6, specifically "family" and "friends" Everyone I encountered was extremely friendly, sporting genuine smiles on their faces and overall I was made to feel that I now was part of one big happy family. Did I mention complete professionalism? Thank you NISSAN for everything sincerely - Pat & Bruce Soutter
everything was ok
Great team
This is how I feel
I love my Nissan team. They take such good care of me and my Rogue. Always friendly and efficient. Andre and his team have looked after me for years and all 5 of my Nissan's over the years. Never any concerns about the work performed. Top notch! I have dealt with the Nissan dealership for many years and I always feel welcome, appreciated as an important customer and I trust them to take care of me and my vehicle in a professional and thorough manner. Even though I will be moving away from Cornwall, I still intend to use this dealership as my place to shop for the cars in my future.
I am always made to feel like a respected and valued customer.
This is my 7th Nissan I have purchased since 1999. I am extremely satisfied on how I was informed on all cash rebates and financing options as explained by Spencer Roberts. I came out of there with the best possible deal for a great vehicle.
The service department at the Cornwall location are always great! They work with my schedule and try to fix every issue I have had. They're amazing! Super easy and always goes smoothly. Always super friendly when I bring my car in, always smiling. Definitely make the experience of dropping my car off excellent. Never an issue with anything they have done to my vehicle. I have had bad experiences with other cars from other dealerships. I just happened to go to Nissan on day 8yrs ago when I purchased my first rogue. And I have never had any issues with any staff, or with any of my 3 Nissan vehicles. So when ever anyone asks what car they should get I always recommend nissan.
It was so easy to do and everyone was so nice. Jacque is a great guy to deal with. The service is second to none. Everyone is great to deal with.
During my search for an SUV I visited many dealerships and came back to Cornwall Nissan for the kindness shown.
always great!
Because the service is great, the people are friendly - we are very happy with your services! Great job to all!
Great service
Very professional service.
Sometimes you’ve simply have to tell it like it is .For what it’s worth I wouldn’t hesitate to not be so complimentary if this dealership would treat me with they have shown so far .
Even if they were fully booked they managed to find a space for me since my only available day is Saturday. The service is always perfect from booking an appointment to picking up the car. I totally trust them.I know they wont charged me for unnecessary work or parts.
Thevonly thing that I was upset about was the gentleman told me that it wasn't gonna cost me $70.. But my bill was more higher. It ended up being 131$$
Service was great and quick. Comfortable waiting area.
Quick service
Top notch service
The team treated me like a good friend. He was able to talk to me ln french. That was a plus.
Great service by Sean and Sue
Great service
All the staff at Cornwall Nissan are totally awesome and treat you like family and I’m proud to be a customer there.
I always have the best service from this dealership. That is why this is our 4th vehicle from Cornwall Nissan.
Service manager Rosco and the whole advisor team go above and beyond to make the entire visit as easy as possible... We travel about an hour from Montreal to Cornwall because of the exceptional service... We have so far sent 3 other families from the Montreal area to buy cars from Spencer and they all rave about the after sales service.. Please pass on my comments to service team.. Thanks Shawn
Work not complete because parts not available. En général le service était bien
Great service
My car has two thousand Kilometre and had to be service twice for the computer system did not impress me
Just cause
Good service, friendly staff. Third Nissan!
Dealing with Jacques at service is always a pleasure. On something different. I did not know that my Frontier did not come equipped with an in-cabin microfilter! When I was verifying the items on my complimentary 20 point inspection it showed that the micro filter was checked so I did my own check to discover there wasn't any. I thought they just forgot to put it back so I touched base with the dealer who informed me about the lack of one. Parts did have them for sale at $39.00 but I opted to investigate further with other frontier owners.
Gaby has given us outstanding personal service.
They were all very friendly and helpful I have no problem recommending Nissan great service
Iam an old customer, 81 yrs. The previous Titan was over the 100265 km. over $6000. repairs. That is 62000 mi. shame. no grease fittings, WHY?
returned next day told them the issue is still not resolved they are to follow up and let me know. its a fair and honest evaluation
got my appointment at once no delays bravo. as again just very satisfied. MY MAN AT THE COUNTER jACQUES SUPER DUDE. ALWAYS WELL DONE. NO COMPLAINT AT ALL. JUST VERY SATISFIED AT ALL TIMES GREAT CORNWALL NISSAN ON MY FOURTH CAR AND HOPING TO HAVE A FIFTH ONE A 2018 VERSA SR BUT I MUST WAIT.
Another problem occurred, new paint had a scratch in it.
everything was easy to do including a ride to and from the dealership.
very satisfied
It took a little longer than normal because i was the first sale to finalize through the app. (Ipad) Might be a few bugs to work out. The staff was great. Very please with salesman opinions and answered all my questions. Manager and finance department also were very nice to deal with.
The service was great! Fast and efficient :) Thank you
Overall experience was excellent both times we purchased a Nissan vehicle.
Because the staff is so very pleasant and helpful
Great service for a great price
Pleased with service
How much is there to explain with an oil change
They always allow me the flexibility of schedule to fit my day! Friendly and welcoming! Great - always friendly and helpful! Great work!! ONce again pleasant and informative. I enjoy going to this dealership _ I always fell welcome and plan on staying in the Nissan family!
Excellent accueuil. Personnel chaleureux et professionnel. Service courtois et enthousiaste.
Go out of their way for customer
I'm always serviced well at the Cornwall Nissan dealership, I have no complaints. Thank you so much for the friendly and reassuring service as always!
Awesome service dept
Very satisfied with the service provided.
This is the 4th NISSAN vehicle I purchase or lease at your dealership. I have always received excellent service, from the time I bring the vehicle to the moment I pick it up. Yes, I recommend this dealership and a friend has just signed a lease on a new Murano.
Jacques was really accommodating. Very thankful for his professionalism. Simply, courteous, and efficient. Service is great. Thank you Jacques, Andre, and Gaby for taking care of everything.
Rarely rate at the top as where does one go from there? Great service given always by Jacques at Cornwall Nissan.
every thing was great thank you
This is our second Nissan Rogue lease in a row. We came back because of the satisfaction of the services you provided us at Cornwall Nissan.
I have recommended Cornwall Nissan to family however one family member was not happy with the service he received when he went in for a specific problem and in trying to fix it they changed some things that cost over $500 and the problem was still not fixed. This person will never go back to Cornwall Nissan.
They are amazing
Bought my car in 2014- service has always been great. I just wished I had the extended warranty on my car, because I bought it in 2014 December, and someone else owned it before me, its a 2013. Thank-you. June
The engine light was on, so they check the car. Didn’t have the part (sensor) to fix it, I will have to go back once they receive the sensor... My car only has 7300 km, I find this very odd on a new car that a sensor burned. Work not complete because parts not available
Very satisfied with the service.
great service
The service department really make me feel at home, especially being a woman sometimes it can be daunting.
Jacques was excellent and helpful as always. Great service! Got a lengthy servicing done very efficiently. The service staff are excellent
The Service Advisor's name is Jacques, not sure of his last name, but he is the only Jacques there to my knowledge. He always makes my visits there exceptional. The service I have received at this location is second to none.
We were completely satisfied with the service and the way we were treated
Nissan made purchasing a vehicle very easy And they really helped me chose a vehicle I would love
Previous issues with sales.
Awesome service. Took great care of my car
In all was a good experience Good job ????????
I have always been pleased with the service and friendliness of the people at Nissan Cornwall.
certainly much better than typical dealings with servicing dealers. Congratulations.
the whole process was smooth as silk with a ride to and from home
The online booking service is convenient and great for people who hate calling to book things. Jacques did a great job of attending to me when he was finished what his task was. The other two gave me a quick smile but didn’t acknowledge I was there nor say hello Jacques was on the phone when I arrived so It took about two mins which didn’t affect my visit Jacques is courteous and friendly If I was referring anyone to Nissan, it would be because of my enjoyment of the vehicle and because of Jacques level of service.
Service advisor has provided exceptional service since the purchase of my vehicle back in 2010. Because of his professionalism and courteous service history I have recommended several colleagues and friends to service there vehicles at this dealership. Also I’m aware of 4 new vehicle purchases being made because of my recommendations towards Jacque the service advisor at the counter.
Friendly knowledgeable staff.
Gaby is the absolute best. We have purchased Nissan vehicles for years and so with that said Gaby is a truely wonderful person who makes you feel like your number one.!
Have never had a problem of any kind yet.
Was a great job, was in and out with 30 minutes and everything working perfectly. Thank you.
Everything, except the wait, was very satisfying.
Our experience was very good and efficient!
Courteous and friendly staff. Completing work in a timely manner
Service is always very good at Cornwall Nissan.
always quick in and out
Because i m always satisfied
My experience with Cornwall Nissan was outstanding. From the Saturday we made the deal to the day I picked up the vehicle all staff were great to deal with and answered all my questions.
I've been a customer with Nissan Cornwall for many years. If I didn't like the service I would have gone elsewhere. ????
Jonah is awesome
Cornwall Nissan was amazing. Very clean and friendly staff. Spencer did a fantastic job with me. Great sales person who took the time and never made me feel pressured. Sue Swallow was AMAZING!!!! She helped me so much, I was newly separated and she did everything she could to help this go through. I’ve Never dealt with a more conscientious Financial person in my life and I’ve purchased over 15 on my own. Extremely courteous and knowledgeable a true asset to the Cornwall Dealership
Very good is a high rating, truly exceptional would be an exaggeration . However I am very pleased with the service I get at Cornwall Nissan, staff there is truly exceptional
As a return vehicle purchaser, I have been favorably impressed. The service team are excellent. Same as when brought for service.
They attended to my flat tire as soon as they were able to . Since I did not have an appointment, I was very pleased with the work that was done.
For I was not happy to go back for a problem that the mechanic didn't fix it right the first time I went for the same problem. The good thing about it is that I didn't have to repay for that service. I never have any problems with the vehicle before there is always a first-time.
I'm never surprised at seeing their smile and any information given. Always ready to serve you. Josh, mechanic, who worked on my Nissan, very considerate and patient. Jacques, always with a smile and information. Excellent service.
Love Nissan...we own a Honda as well, but my personal preference is Nissan!
Great service by all. Thank you.
6ième véhicule chez ce concessionnaire. Bien heureux de mon choix.
Because of Andre service manager and Jacques in service, how they talk to you and go the extra mile for you. Also the President of same forget his name but how he talks to you, and thanks u for coming to Nissan Cornwall.
Good service over all
Love the friendly people and the service is great ! Always ready to help ! Thank you
Good company with good staff
ALWAYS GREAT SERVICE AND A CREDIT TO THE NISSAN BRAND NAME
I booked a weekend appointment on-line and was surprised that Nissan Cornwall was able to accommodate me on such short notice. Although the physical layout of the service area has changed, the professional and welcoming service I received from the gentleman behind the desk had not-exceptional.
We were greeted and handled with honesty and professionalism. I’ll refer Spencer anytime. Sue was very clear honest and extremely competent.
Good service and amazing staff. Could not ask for etyer
Very pleased with service from jacques during each visit
Everyone at the dealership was great to deal with
Met my needs in a courteous and accommodating way. Dropped me home and returned to pick me up. Looked after all warranty work. I just picked up my keys.
Cornwall Nissan always gives exceptional service , are pleasant and friendly and because they are honest I will always trust them. They are the reason I continue to drive with Nissan.
Always pleased with the excellent service we receive from the service and parts
Very satisfied
I am very satisfied with the Nissan staff. I love my rogue.
Everyone who we met with or had to deal with went over and above what we expected. Very well organized company with outstanding employees.
Always excellent customer service.
No problems, good prompt service.
Always great service.Mr. Gabriel & his team are second to none.
No negatives to mention.
Everything was great and everyone so helpful from the moment I walked in to the moment I drove away
I'm happy
Good car and good service..Jacques is excellent
Everyone at the Cornwall location are very friendly and accommodating.
Excellent service!
Cornwall Nissan team have always made me feel welcome very friendly sales and service team rare these days this is my second Nissan product
Pleasent
the score talks by itself..thank you everyone andre
because of the peaple friendnes
Very efficient and friendly
Always great service
Awesome service. Kind and friendly
excellent service from an excellent dealership
Always very satisfied
because you deserve it
Friendly,, knowledgable staff. Don't push unnecessary products or services.
EXCELLENT SERVICE.
Because everything was perfect.
After driving my vehicle from Kitchener to Cornwall with a transmission problem, this dealer arranged an appointment with a replacement vehicle, my vehicle was taken in repaired, I was called the next day to pick it up. Wonderful service. A business that you are greeted with a smile, then you have the smile when you leave.
Good service.
Very friendly service
Staff is wonderful.
Spencer is really amazing and accommodating. This is the 4th vehicle we have purchased from Cornwall Nissan, and we couldn't be more impressed with the quality of service that is given to each individual. We have also recommend 3 family members who are also impressed with the level of service and care that is provided.
Very friendly. Exceptional customer service
Excellent service and friendly staff!
We are very happy with the service
Excellent experience
Great customer service experience. Everyone goes out of their way to be pleasant.
I have never had any problems with any of the staff here. They always give their best to each customer.
Because l am very satisfied in comparison to other dealers.
Subject: Best service
Hi there, don't have google account to leave a review but wanted to say that the service manager, Andre Garreau, in Cornwall, Ontario is exceptional. I was part of the airbag recall and start to finish, Andre was the guy to go to. Friendly, efficient and true to his word. Could not have asked for better service, truly rare these days, enough so that I plan to buy my next vehicle at Nissan. I was looking at Jeep but Nissan's service and ethos with the recall has been amazing. Kind regards, Eileen B.
I have never had any problems with any of the staff here. They always give their best to each customer.
I have always appreciated the service at Cornwall Nissan they are friendly and very very accommodating. They are jovial while they service your vehicle and always ready to answer any questions that may arise.
Very efficient service , said it would be an hour and it was.
Always get good service from the dealership. Very happy with my Rogue and the Altima I previously owned. Nissan manufactures a quality product.
The service and employees are very professional. Nothing needs improving. Great job
Dealt with Mr Gabriel what a wonderful man HE helped me make my decision thanks Gaby
Service is always good when I go there and the staff always goes above and beyond my expectations
On top of giving me an exceptional experience, they made sure I left the premises with a clean vehicle!
We have been eextremely pleased with the service at Cornwall Nissan. Everyone is pleasant, friendly and attentive to any concerns we have. Jacques and Andre are the best.
I thank Nissan Cornwall for it very good works on my brakes and courtesy that was given to me.. once again thank you.
quality of people serving me at the dealership
There is an amazing staff and always are professional. Always pleasant and greets me with a smile.
Nice atmosphere. Friendly girl at service counter.
Facts speaks for themselves ,the sevice and sales department in Cornwall go out their way to treat you like a customer not a number.
I was able to get an oil and filter appointment within a few days and on the actual day I got caught up at work and had to reschedule. Andre was able to still take me a few hours later that same day.
Because I have been a loyal customer for many many years to nissan cornwall and wish to continue my service with them as they are always friendly, helpful, and I believe to be hone
Cornwall Nissan has always made me feel like family
The reception at the service desk was very friendly, the process was fast and the customer service was comforting to know some dealerships care about after sales relationship with clients . they treat you like family... I will definitely recommend CORNWALL NISSAN to all my family and friends
They did a very good job.
Good service no complaint.
The staff are always so very friendly & the service is always well done. I actually look forward to my appointments
I showed up without an appointment and was taken immediately. The staff worked on my car to get me out in time to make it to work. Very impressed with the service and staff.
The service department are so friendly and very helpful. I have stopped in a few times to ask questions about something happening to my car and they absolutely do not hesitate to try and help you. I also had an incident this past visit. I thought my appointment was at 1:15 and that's when I showed up. When I checked my appointment book when I got home, my appointment was actually 10:15. I called to apologize to them, because Kelly did not even say a word to me that I was showing up at the wrong time. They certainly do act very professional.
The service is always efficient and the staff are very friendly.
The people are always nice, helpful, fast and efficient. Thank you.
Very professional and friendly.
Extremely happy with service. Was my first vehicle service since purchasing my Sentra
Spencer made our experience at Nissan a very positive one. We felt no pressure to purchase and he was very informative!
Recommendation 10
Scheduling an appt. online to put on my winter tires did not have a field to let them know they had my tires in storage. Consequently they did not pick them up the evening before with all the other ones they had to retrieve. They made a special trip to get my tires and let me know about the delay and made sure I knew it wasn't my fault. Pleasant experience!
I love the service at Nissan Cornwall. I trust them a lot because they always suggest to me available cheaper options. I feel that they are really honest a d the service and parts is of quality.
Everyone at Cornwall Nissan greats me the minute I walk in the door and by first name. The service is quick and oh so efficient. I feel that I've never been overcharged and the work done is beyond reproach. They have a very comfortable rest area to wait while work is being done. Both the sales and service staff always give me alternatives to save me money and yet get good value. The owner, Gaby, always makes a point to great me and shake hands and ask how my personal life is.
excellent service, done quickly
Effortless visit. No problems encountered
A satisfied customer
Fantastic service!
I was very impressed with the customer service in the financing department.
C'est le 4e véhicule que j'achète chez ce même concessionnaire. J'aime le produit Nissan. Mais les services de vente et d'après-vente sont sensationnels.
Always treated great
Because the whole process was smooth, efficient and friendly
From start to finish it was excellent
Everything was excellent on my visit.
very accommodating people
Been dealing with Cornwall Nissan since 2003,service is always great.Kim my sales rep. is second to none.Why would I want to go elsewhere.Bravo Cornwall Nissan!!
The entire staff was great. They really take care of you, and I am so proud that they made my daughter smile. Thank you. Kelly and Andre were fantastic.
The friendly atmosphere and not feeling rushed! Every time we deal with this dealership in Cornwall we come away feeling that we were very well treated.
The staff and management at Cornwall Nissan treated us very well. They were professional in their work and ethics were very high. We had the please of meeting the dealership owner who was very respectful and took a genuine interest in all aspects of our experience.
Everybody s always friendly.
Very good service.
Convenient having a ride to and from work; great service; I was hoping my car could have had a brake inspection, but this was not done to my expectation. Always a pleasure dealing with Nissan. Thank you.
Service is amazing and staff very friendly
Service people are great to work with especially Jacques & Kelly
Always friendly and courteous, pleasure to deal with everyone.
Everything was perfect.
I love the Nissan Service department - the people make it a great place to be!
Cornwall Nissan did a great job of working with us on both the business and personal end of a vehicle purchase. They fared much better than a Nissan dealership in Ottawa where we started our interest in Nissan. They need lessons on the business side of things.
I am pleased with the service. Thank you.
I went into purchase new tires and scheduled the appointment afterwards. The parts guy helped me find a tire that suited my needs and was fairly priced. The service woman was cheery and very pleasant to deal with. The service didn’t take too long but my daughter and I had some coffee and cocoa and waited.
They are a great group of people who always treat me very well.
have been a Nissan customer for 25 years and have had excellent service in all 4 different locations.
The no pressure approach, the alternatives offered and the respect of our choice.
very friendly staff
I was surprised that my vehicule was even washed. Great job!
Always good service
Overall I was satisfied.
The service was very good and friendly
Very good service and friendly staff
I have owned five Nissan vehicles, all of them only serviced at my Nissan dealer service department. This is the only place I call with questions about my vehicles for anything needed or wanted. I have complete trust in my dealer and they with me.
This service department excels in customer service. They are helpful, courteous and knowledgeable from Kelly who scheduled the appointment to Jacques the service manager. Keep up the great work.
service and sale dept. always 100%
I like Nissan
I would have preferred an earlier date for my appointment but I got one 4 days after my call due to the heavy requests for winter tires to be put on.
Like the service and friendly staff
Completely satisfied with all at Nissan
good atmosphere
Service was friendly quick , and reliable
I have been a Nissan customer since 1994.
Excellent service all around
Always excellent service and quality product.
The personnel are very friendly and have gone out of their way to accommodate me. This is my first Nissan purchase, I will have to wait and see about future recommendations.So far so good!
So far so good
Just recently with Cornwall Nissan but so far, so good!
They are an excellent working team, I have never been disappointed.
Great dealership
have always broth my car there, went elswere once and was not impressed so went back to Nissan and never looked back.
All ok.
The service was awesome, quick and professional. Always treated well.
This was our first time purchasing a vehicle and it was made seamless and effortless to do so. Looking forward being served again by the staff at nissan cornwall. Will recommend their sales and service. Very freindly and helpful in gathering information and giving us details on purchasing our new vehicle. Above and beyond working to help us get the best deal even meant following up with us on her own time.
Went above and beyond
So far I am very satisfied with all of the service personnel I have dealt with. Very professional and make you feel welcome.
Good car, Good service
Excellent dealership, friendly and knowledgeable, glad we prchased our rogue
great service
The staff is very friendly and welcoming. I can't recall her name but her customer service skills were excellent. I had my 81 year old mother with me and she offered to have the vehicle brought to the door and had the service completed as quickly as possible so she wouldn't have to wait long.
Experience
Every one at Cornwall Nissan was very helpful and pleasant! We will be back next time we need a new car!
PERFECT DEALERSHIP - 3RD PURCHASE AT CORNWALL NISSAN AND I WILL GO BACK AGAIN
been a customer for 9 years fantastic people to work with
Todays world we need fast and realiable, that's what I got and the short time I did wait (with t.v., WiFi, and coffee) was short and sweet.
Service is always great with friendly employees
Everything went smoothly. They kept in constant contact with me. Gave the impression that they truly cared and enjoyed working for their company.
Excellent, personal & professional service. Makes you feel like you matter. Good work
Friendly staff. Helping my son out.
Service was good. Advisors were very helpful.
because it is true
It was a pleasure to deal with Spencer and Sue. No B.S.- straight forward, open and available!
Great service, great people.
Always great service.
Fromage greeting to the end all staff members were vert friendly ans courteous.
Very good.
Overall very good experience.
Great people and great service. Jacques is efficent.
The Sales people were excellent and they treated us very good. I would recommend other people looking for a new car to go to Cornwall Nissan.
Because Sue, Spencer and Gabriel were awesome
Every time I have taken my 2016 Nissan Juke in for service, I am always welcomed, treated respectfully and my questions answered to my understanding. Overall, I am truly satisfied.
Friendly
Staff very friendly and honest,,,,explained what I wanted to know about different vehicles....they had to go out of town to get me a ruby red Vogue...really satisfied....what a gorgeous vehicle....I love it and am glad I chose Nissan....thanks Lee Sauve
always sem welcom,appreciate custommer.
I love the versa note Nissan right height for me to get in and out
It was an oil change and because the car had 72,000km on it, I didn't want the tires rotated. The service advisor asked me if I had snow tires and I said no, he suggested the rear tires be switch with the front tires as they had more tread for better winter traction. Of course I said yes.
I was totally satisfied with the way the service staff kept me Au Courant on what was happening....
Friendly service
I kind of felt that once I decide on the sale there was little follow up service. I had to contact the salesman to ask further details. I would recommend Nissan because I like the vehicle itself.
I am happy with all aspects of the Nissan experience.
Great service.
Every was so friendly and efficient.
Only good things to say.
My wife and I are Very pleased with the service and friendly nature it which it is delivered. It is an Example of how a business should operate and treat its costumers to ensure they keep coming back. Jacque always bends over back words to ensure we understand all that is required and assure that its the most economical way to remedy the problem in the long run . "And no one paid me to say the things I just said !"
I feel like I am always welcomed and a valued customer. The service department makes me feel like I am a valued customer.
I was happy with the complete service.
Very prompt and courteous staff, always obliging. Satisfaction A+.
Great service.
The service was great ,Nissan Cornwall ,I am so happy with my Sentra.
Extremely satisfied.
Nissan provides good service.
We have dealt with Spencer before and he is amazing. He is our go to guy. No pressure sale tactics just helpful. Sue who went over the financial aspects and the paperwork with us was patient knowledgeable and so very sweet.
You and your staff are always pleasant and ready to help in any way. It's a pleasure to do business with you.
Great service.
This is our second purchase at this dealership.
Spenser is always helpful. Answered my questions. He is a very patient person. Thanks for being there for me. Sue was amazing. She went above and beyond. Thanks so much. This team is awesome, from Sylvie or Kelly at reception,Jacques in service, to Paul in the parts department. They are down to earth and treat people with such respect. They always go above and beyond even months after the purchase.
Just excellent service and price is right.
I called in worrying about my breaks and they gave me an appointment to get them fixed that afternoon! I am super grateful!
Good experience
I am happy with the service.
Because the service was excellent.
Cornwall Nissan is a good dealership to service and maintain our vehicles. They are fair and friendly. They went out of their way to accommodate the transfer of my previous vehicle to my daughter.
Great service
Great.
Every time i go to cornwall nissan i m treated so great.
We have two Nisan and we are always treated with all our needs.
Service is exceptional.
Amazing service and advice. Repair our car above and beyond our expectations. They also washed it which was a wonderful surprise!
Je suis toujours heureuse d'être servie par une équipe aussi joviale et professionnelle surtout
depuis l'arrivée de M.Ayman Gabriel, le patron.
excellent service.
Everything always goes good when I go to Nissan
Since moving to Eastern Ontario 12 years ago we have always enjoyed excellent service from both the vehicle service and sales dept's of this Nissan Dealership.
I needed a bearing changed which was covered under warranty. I dropped off the car on time and the work was completed on time or even slightly earlier. the car sounds nice and quiet now.
Excellent service!
I needed service and people went out of there way to accommodate me quickly and with care.
no particular reason.
Great dealership to work with.
You asked me questions, I responded. What else?
Always great service.
This is my 4th vehicle with Cornwall Nissan. Nothing but positive results from the team. Spencer, Sue and Jill is one of the main reasons I return to Cornwall Nissan. Keep up the good work and well see you for my next vehicle, Titan.
Very good and dependable.
Because that is the way it was.
Thank you Andre and Jacques! Amazing service as always.
Jacques, our Service Manager, is such a friendly & knowledgeable man. He always greets us by name & with a big smile!!!
Everyone is very cordial,always with a pleasant smile.Makes you feel you're no.1...Always appreciate the washing of the car.Thank you for asking....
Very satisfied with the service, my light was fogging up, brought the vehicle in to get it check, and they ordered me a new light right away, and was installed within a couple of days. That was awesome !
Happy with all the service I recieve at Nissan.
good service
Great management, sales and service dealership.
Staff are always warm and friendly. Good service and no problems ever. Always happy to entrust my car service to these guys.
Gaby went out of his way and took the time to show my new purchase to my fiancé and explain not only the vehicle but the break down of financing!!! It was a pleasure to sit and talk and feel like you were a valued customer
Very friendly staff . Great service. You feel like your part of the family.
The overall experience was excellent. I'm happy with my vehicle. Thanks!
Great overall service.
Excellent service all the way
Very happy.
The greeting was very friendly . Our salesman, manager Spencer was very honest and friendly.. The Pathfinder we were looking for, the dealer didn't have one on the lot but he found an employee who had a Pathfinder and we went out for a test ride. I thought this was very good service... Spencer went out of his way to give us the best service. Thank you Spencer.
No issues. Any questions, problems anserwed and or dealt with immediately. Very pleasant atmosphere and cool people at Cornwall Nissan!
Every thing was done quickly.
Friendly service.
Third vehicle from them always handled well all problems if any addressed in a timely manner!
Very good friendly service advisors and staff.
Spencer and Sue are always a pleasure to deal with and always go above and beyond for my automotive buying/financing needs.
We always have great service.
Service is always great and never had a problem.
great truck with an awsome warranty
Very efficient and prompt service.
I have always been happy with the service at Cornwall Nissan and I still am.
We had the full attention on all the staff, from the sales to the owner of the dealership.
Like in all our purchases with Nissan, we where treated like a valued customer.
Jacques is truly amazing at your Cornwall Location. He is why I return !
It was an all around good experience
Good service.
The service was excellent.
Service was excellent.
Kim from cornwall is amazing. I felt very comfortable walking in and being talked to as a person instead of some opportunity to sell a car.
Amazing service
I am extremely happy with the service offered at Cornwall Nissan, Gaby the owner and his team are truly exceptional, professional and very knowledgeable. I have been purchasing all my vehicles with Cornwall Nissan for the past 15 + years, always very satisfied.
They are very friendly I would tell everyone that.
It was an outstanding experience.
Outstanding service every time! :)
I am very impressed with cornwall nissan service.
Great service and friendly.
Everyone was so interested in my husband and I. They were really focused on helping us to seal the deal and see to it that we drove off in the vehicle we chosen. Thanks so much
They deserve it. They truly provided exceptional service.
Very good service and friendly staff.
Always good service and Jacques is always friendly and knowledgeable.
You feel like you are important to them. Gab I and Jacques are super!
Nissan great service. As for the scoring you can never get excellent because there's always room for improvement.
Because the service here is extremely hard to beet and the employees are friendly.
Good service! The wait was a bit long...
Jacques in service is an asset to the Cornwall Nissan team. He's always there to assist. Mike Norris in Parts is also a great resource. I purchased a Frontier from Cornwall Nissan recently and Mike got me a great deal on the parts I needed.
Good service.
Expensive but quality service.
Always pleasant.
The experience was better than most I have been exposed to over the past number of years.
The staff are always professional, knowledgeable and very friendly. They go above and beyond to help you understand and always keep you informed. Amazing service from the top down.
Very good service!
I am a repeat customer. My brother bought one the day before me. He is happy with his. I know I will be back in three years.
Delivery was good but a little rushed. I should have spent more time inspecting vehicle. The day after delivery found a scratch on the paintwork and cannot say if it was there or not when I picked up the vehicle
Je conduis une Nissan depuis plus de 30 ans. J'aime le produit et le personnel à Nissan Conrwall.Excellent service ! Merci. Dolorès Stang
Mike was a great sales person. No pressure. Introduced us to many of the team members and looked after our needs. Receptionist very friendly, a good representative at the front desk. Dealership very clean and welcoming
In the 15 years that I've had my cars services at Cornwall Nissan, they always met my expectations.
Always a pleasure to deal with the staff at Cornwall Nissan!! They are pleasant and knowledgeable
Jacques and Andre were great in getting my daughter's Rogue in right away. Commendable service! Cornwall Nissan has been very helpful every step of the way. From Jacques, to Andre to all the mechanics. Always willing to assist in any way possible. Though scoring a perfect 10 may seem to generous - for me and my family it is not enough. Cornwall Nissan and the entire staff have been not only formidable in our purchase to service to parts...they have now become our family. Thank you for everything.
Great service !
Everyone was very friendly and they did not push. They gave us the room to look at other dealers
over the past 11 years the service I requested has always been performed on time and to a a very high standard.
only small boo boo made was the next service appointment sticker. Instead of marking it 8,000 kms. from current service date, the kms. of that date was recorded. I took car back when I noticed and service rep was fantastic - gave me a new sticker right away with the correct kms. for the next service call. Overall, I am very happy with the not only the service, but the focus on customer service this dealership has. My experience has been awesome from sales, to service, to the owner of the dealership. A fantastic team!
Happy with the service
easy
Wonderful, friendly service!!
SUE was making sure that everything went smoothly so I wouldn't stress
Service was great during last visit. A warranty issue was fixed and they even washed the car.
Great dealership with great service.
Exceptional service & honesty.Thought I needed air filter & was told everything was ok by Scott the mechanic.Honesty like this is not seen today.
Always a pleasant experience. Very professional but friendly as well
helpfull, courteous, and personable staff and owner
Good service
Work is always perfect
Jacques is a gentleman and helpful. I travel from Alexandria because I trust him. If he tells me something needs fixing I don't have to second guess him
Super professional service
It was a pleasant surprise to have the car returned and washed Thank you we are happy clients Lorraine Cartier. We always receive excellent service and everything is always completed according to our discussion
Gabby is an exceptional person his demeaned is great he takes his time to explain and answer any questions that I may have. Nissan staff go above and beyond to please their clients. They are to be commended. Thank You Nissan.
Every thing I was looking for
good service
good service
When I called to book an appointment I was able to get the day and time I wanted.
Service was fantastic all around. I have been singing your praises since I picked up our vehicle.
All Good, thank you
Un service exceptionnel. Très satisfaite de mon expérience.
The dealership experience was excellent. Mike O'Brien was exactly what we wanted in a salesperson and Sue Swallow was excellent in finalizing everything on the finance side. My wife and I are looking forward to several great years with a great vehicle!
The service is great and the salepeople always have a smile and always say hi ! Overall i'm happy with everything ! ????
Excellent experience
We have been extremely satisfied with the quality of service. Warranty work was also done at the same time. We were very satisfied.
Friendly,helpful & thorough always.
Everyone was very informative and helped along the process of purchase. Kim made car shopping very fun!
I found the service to be exceptional. I came because my tire pressure light was on. they looked at it immediately and found a nail in the tire. Excellent service
I have bought 7 Nissan's from you and had a perfect experience with all different depts
Great place to deal great people
8's - self explanatory 5's - parking lot small and congested - average service time - no problem - could take a minute and go over the completed work order explaining exactly what was done (next time I'll ask).
Very satisfied with the service experience, and with my Sentra SV!
Excellent service department
Cornwall Nissan has a pleasant professional atmosphere and truly dedicated personnel.
Very satisfied with Nissan vehicles and there maintenance department. Always well received when there.
Cornwall Nissan always goes out of their way to ensure your satisfaction. This purchase is yet another example. The Mainville family has purchased 13 vehicles from Cornwall Nissan since 2004.
There was a mechanic available to come for a road test with me. Awesome. I got the call that my car was ready and I picked it up the next day. There's always room for improvement.
Excellent customer service right from when I walked in door
very pleased clean friendly environment
Quick and painless...
Spencer and Sue had excellent service. I liked that they were not pushy! My husband and I really liked the customer service. Felt it was genuine. Very professional.
Fast & efficient
Service always satisfactory.
The stat is quite knowledgeable about their product, service is very goof and the people are courteous.
I waited in the waiting room for about an hour while the oil was changed and while they test drove the car to check the RPM tac. Nice and comfy and enjoyed free wifi :)
Very friendly and accommodating service. Thanks to Jacques.
I have never felt so well greeted and assisted and not to mention the warm feeling af being so relaxed and comfortable in buying a new vehicle as I was with the Bussan team.
They took the time to explain everything I needed to know about my new purchase . Kudos to the Nissan dealership
Because I bought my Nissan 5 years ago and they have alway gone above and beyond for me. The team in Cornwall truly are the best.
We felt very welcomed and we are very impressed by the level of service.
This dealership has consistently very welcoming and competent personnel.
Smart, aggressive sales staff offering creative options. Very friendly
Friendly, courteous, quick check in and thorough inspection of car in addition to oil change appointment was made for. Only minor issue was hour and 20 minute wait for scheduled oil change which seemed little excessive.
The staff at the Cornwall Nissan are all amazing. I am not regretting my purchase. From getting greeted on the phone by Kelly to dealing with the guys at service. Five stars all around.
Everything was great
Polite,all done in a timely manner and smooth sailing from start to delivery.
I needed a car as soon as possible. After choosing the Nissan Micra, the staff made it possible for me to drive my new car of the lot in one day. They were fast and efficient.
Just the way it was
Pleasant experience
Consistently great service. The only minor suggestion is real cream for the coffee in the waiting area...
Genuinely nice people. Kim made me feel welcome and Sue made the financial aspect quick and smooth.
Excellent service
I am very pleased with the service at Cornwall Nissan.
got an appt the same afternoon that i called. Had to get 2 new filters put in, along with the oil change. Jacques took the time to show me the old dirty ones, which i appreciated. waited for it. had to change 2 other filters which took a little longer. i would recommend Nissan, everyone friendly and made sure i was comfortable in waiting room. Jacques Charron recommended i come back to get maintenance done on front and rear brakes and will do that in few weeks. I appreciated washing my car. I think that's a great benefit of buying/leasing a car from Nissan.
Good experience
THE DEALERSHIP HAS INTEGRITY.
I had a good experience
the service was excelent
Always have great service at Nissan Cornwall. They listen to my needs and work within my schedule.
Very friendly, listening to our needs, did not try to push for something we didn't need.
Very easy to schedule appointments and the estimated time to wait is usually accurate. Very much enjoy the service department staff.
Very pleased with the experience and purchase.
I was very happy with every aspect of the services we were given. I am super happy with my purchase and would not hesitate to refer anyone to your location. Thank You! Kindest Regards "D"
Spencer and Sue are great and very helpful. We loved their service and help with picking the right vehicle for us and the ease of doing the paper work. We will be back for our next vehicle.
Service is always Excellent
I did stand for a time.. there was a person working in a corner cubicle. He would have notice me as my car was parked in front his window & I got out.. I'm sure he saw/heard me. Then a short time later owner greeted me.with pleasure. Gaby. Over & above friendly, personable. Very efficient, great service. Can't say enough about Sue. Assigned sales person was excellent ( mike) he loves his job.. very helpful to explain vehicle bells & whistles. Just over all great. Just because they treated me like a person with no judgement. All people were super friendly.
Great service. Thank you Jacques and staff. Everyone is so helpful and professional.
Everything was very efficient and the pricing for the oil change was very competitive. Tks
Always get the best of service and that is why I go from Ottawa to Cornwall for my cars. My grandson really likes them too as I took him with me. He is planning on leasing from them as well
Always exceptional service
quality of people and service
Very human and pleasant experience. Only gave a 9 on job satisfaction because a minor issue did not stay resolved. It came back as soon as we got home.
Tous ces gens ont pris le temps de m'acceuillir et répondre à mes questions avec le plus grand soin. Tout m'expliqué comment fonctionnait la voiture et tout me mettre en français dans le tableau de bord. un grand merci à Cornwall Nissan.
can't ask for better
The service was great everything was on time and the Service Advisor very friendly.
Every one was very nice to deal with.
service was great
I was very please
I found my experience very easy and pleasant. I bought my first car at 19 this is my second new vehicle, and it was painless and very easy! I would highly recommend Nissan to any friends or family members!
Could be all 10s; I tend to grade on the low side, if you can call 9 low:) Great experience overall
Because so-far I am very pleased with my Micra and the dealer(Cornwall Nissan). I have it for 2.5 years & 31,000km.
They are always friendly and they care about their customers
SERVICE Manager, IS WELL INFORMED OF WHATS HAPPENING, AND BENDS OVER TO SATIFY THE CUSTOMER. Goes the extra mile
They came to my home and picked me up to pick up my vehicle
Very flexible and great friendly service
Happy with the service. I was advised of a service package that met my needs.
Good customer service team all around
Was very disappointed to find out that even thou we have the extended warranty and the car has 81,000 that the day time running ballast is not covered.
had exceptional service. Purchased my grandson's car there and now he wants to see them about a future car. The trip from Ottawa to Cornwall is well worth it.
I am pleased with the consistent, courteous service.
Was treated with great respect not like I was an inconvience
Shop was closed and salesman took my keys and information. I had no appointment. We are always treated very well. This time our windshield wipers stoped working during a bad storm. It was in the evening and we knew the shop was closed, but we could drop off keys and call in the morning. But it so happened that a salesman was still working and he took our keys and information. Next day we where told part would need to be ordered. A loaner was made available for us. We have two Nissan vehicles and many friends with Nissans vehicles, we are all pleased with the service we receive. Thanks
Friendly, polite and accomodating Staff! :) Service has always been good. Thank you
Great service from here. Just issue with transmission in pathfinder. 2nd one in 2 months?
Jacques is a pleasure to deal with, courteous, knowledgeable and just nice to talk to. Just a great group of people, they really care.
Good service
Jacques is wonderful.
Been with Nissan for many years. Wouldn't be if service wasn't excellent.
excellent service with exceptional staff
I have nothing but positive feeling for cornwall nissan
Because it is that way..
Took me home and then picked me up afterwards. Work done thoroughly and as promised.
As always, the staff and service are exceptional
It was an Anniversary special... All was done with ease!
It was fantastic service from start to finish.
i will return again
Good service
Just telling like it is ,just hope this is the way this service will continue as the song says "As Time Goes By .. lol
Good quality jobs done.
I did some shopping around and as soon as I walked into the dealership in Cornwall I was made to feel special. Thank you everyone for your professionalism.
great service and friendy
Having the owner Gaby of Cornwall Nissan greet us as well as the sales staff a very impressive move. We embarked on our search for a vehicle at a busy Red Tag sale and though the dealership was busy, we were treated royally. Thank you Our sales person Spencer at Cornwall Nissan was very knowledgeable about all Nissan products. He was a happy and friendly sales rep and we were very impressed. His enjoyment of his position was obvious. Spencer showed me how to maneuvre all the bells and whistles on my Sentra and encouraged me to bring my vehicle into the dealership at any time I needed assistance with the mechanics of the vehicle. Very much appreciated. Not all dealerships encourage taking the automobile home for a weekend. Great idea as this enables the purchaser to be better acquainted with their possible choice. I am on a fixed income and Spencer appreciated this and did not try to sway my decision and show me models of cars outside my price range. Sue at the Cornwall Nissan dealership was very knowledgeable about the many aspects of financing. She explained to me my choice of leasing and helped me better understand the process. She was very friendly and though it was a busy time at the dealership, she never rushed us nor skipped over any dear ails. Nissan is very fortunate to have Sue as part of their staff. A super gal. My experience with Nissan was very positive and I along with my partner were treated in a relaxed and respectful manner. We never felt pressured or made to feel inadequate.
when we walked on to the lot, Sue came over and said the sales staff were busy but she would have someone attend, Spencer came out and explained the options, pricing etc. and continued throughout the purchase. Sue explained all the financial and extra's that were available.
Best in ontario
My answers are self-explanatory
smooth process. nice and professional staff
They (CN) showed appreciation of customer's concerns which is unusual après SALE is finalized... The VEHICLE is the BEST that I have owned in my LIFETIME not only for performance but for the attention paid by CN's service department.
I never have a problem with the workers. They treat me with respect.
This is my first Nissan and was exceptionally satisfied with the great service and smooth transaction throughout the whole process. Cornwall Nissan is a great place to purchase a vehicle. Thanks again, Bruce MacDonald
This is my second purchase at this dealership and would return for a future vehicle purchase.
Always a great experience at Cornwall Nissan.
I was served very promptly and did not have to wait an overly long time
I had excellent service I did share it with my friends and famiy on Facebook Gaby ( president)and his team are amazing to work with they help me make my purchase very professional no time waisted I m very busy and with them they made it easy thank you Nissan Cornwall
Overall good service
Jacques always gives good service and I feel I can trust him.
I feel like a family member at Nissan in Cornwall. The staff is always helpful and very supportive when explaining what needs to be done with my car
Very happy
I appreciated the ride to my destination while my car was being serviced.
best customer service I've ever had from a garage/dealership!!! Great people, super helpful and caring :)
All my needs were met and all my questions were answered.
Wouldn't go anywhere else to have my car serviced due to the excellent service and customer service at Cornwall! Nancy
Because they all drive different makes and not ready to switch yet
Kim... I just got your msg I LOVEEEE MY CAR!!!
I'm happy with my service:)
thats how I feel
I provided Service Advisor with my service manual and asked to have 24,000 kms work done, and change my snow tires to summer tires which are stored with dealership. No price was provided by service rep. I am fortunate enough not to have to worry about finances, but this is not so for most. I was not informed of progress while work being done. Time for service was about 1/2 hour more than estimated, and only when I called to pay was I told that they washed my car on the outside.... I wonder why I was not told before doing it - even if it was a courtesy? I was not charged for this, but I am left wondering. only issue is why they had to wash my car without letting me know until after it was done? If it was a courtesy, and if I had ben informed this would be done as part of the standard service, I would have not been left wondering about this as they've never washed my car on previous service on my Juke. Should I now look forward to a free car wash on every service call? (I hope so) :D I based my scores of "average" on what I would expect service to be for my vehicle. Nothing done beyond (other than an unexplained car wash) but at this time, I still rate this dealership to outdo other Nissan dealers in my area.
Always great service
Friendly service, quick responses and great quality vehicles
CANT ASK FOR A BETTER DEALER TO DEAL WITH ESPECIALLY SERVICE 200 PERCENT
Great friendly service short wait time
Jacques in the service department is exceptional. He always goes above and beyond for me.
excellent and professional service from start to finish
This is my second Armada and third Nissan vehicle. Great friendly staff, patient sales consultant and always excellent service.
Online scheduling great, service excellent
They treat me like family
always awesome to deal with
Great service!
Everything was done well.
your the best
Staff at this location are very friendly and knowledgeable.
They. Were very thorough
Online scheduling made it easy to book an appointment. When I got there advisor greeted me kindly and let me know an approximate time it would be done. When my vehicle was picked up it was washed and I had a detailed report on the status of my vehicle.
I like Nissan
The service I receive when I go is truly exceptional. They always go above all that is expected. Thank you Nissan Cornwall service Dept.
happy
very friendly and courteous people
Excellent service.
Very pleased with the overall service.
Service takes way to long for a simple task such as tire change or filter change , requires several visits at a time for one problem to get fixed . We are almost about to change garages because of how long it takes in the garage each time it's frustrating when old dealership would be able to have all done in an hour or when promised , you shouldn't drop off car at 830 am and not get back till 2-3 . Husbanded waiting Ed 4 hours in shop for tire change because they said it would be done right away .
Mostly compared to Cornwall 417, service is amazing. Now I actually like Nissan service
best service I have received as long as I have been an automobile driver.
good service nice people
CORNWALL NISSIAN ALWAYS GOES ABOVE AND BEYOND FOR IT'S CUSTOMERS
Bin voyons!! Les gars font une bonne job!! C'est tout!!
We always have truly good service, but was disappointed in the service for the oil change, my husband has a heart condition and had to walk home as he didn't want to wait 2 hours. And was not offered a ride home... then had to walk back to pick it up! I was not impressed with that...
Service is always thorough - and when I dropped off my truck I didn't' have a ride, but a sales associate offered to take me back without even asking - I really appreciated it. Other than the high cost (I do find it expensive) - I am very happy.
I have been dealing at this dealership for sometime now. I know the service people well, they always do their best to be accommodating and provide great service. This is my 3rd Altima and my wife's 2nd Juke. Also I have directed people purchase there and so far there have been 3 more vehicles purchased that I know of from that dealership due to my description of what to expect including a new Maxima Platinum. Maybe I should be working there !
I did a price comparison for the services done with the same services I received from my previous mechanic and found there was a $20 dollar savings. I contacted the service department dealership manager set the prices and I could talk to him about it, as he could do nothing. I have worked a total of 20 years in customer service and at know time did I ever advise a customer to see someone else regarding the problem but went to them myself. Also during my time in retail service price matching was always a priority to make sure we were competitive. This does not seam to be a of any importance.
From start to finish it was an amazing experience. I wasn't even considering a Nissan Sentra but between the excellent service and amazing deal at Cornwall Nissan, there's no way I could have been happier anywhere else. I plan to stay with Nissan from here on out :-)
A good experience. This was my first service appointment on my recent Rogue purchase.
Excellent service! Thanks again!
The experiece was excellent.
The usual efficient, courteous treatment by staff at this dealership continues, and I appreciate it.
The wait was a little long, and no alternative transportation was available
Really p,eased with the service I receive
Great service...
Always great friendly service. The details are always explained and accurate.
Service manager,advisors and techs. are the best!
Great service great price! Love the coupon on parts! Free drinks were greatly appreciated. Friendly staff. A+++ Cornwall Nissan
excellent service as always
Exceptional service from parts manager Michael Norris, his advice always professional. On time services from Jacques Charron.
This was my 4th Nissan product. This dealership employed outstanding personnel that are a credit to this dealership. The purchase process was painless and I was assisted in making a good choice without any pressure.
ALWAYS AWESOME AT SERVICE COUNTER
THIS DEALER GOES BEYOND EXPECTATION ALL STAFF
Good service and good people working there.
We love our newl vehicle and the sales support. Our first experience getting it serviced was just disappointing since it took way longer than expected and one out of the two issues wasn't even dealt with. We now have to make time in our schedule to return next Wednesday to get it looked at again.
No company is perfect, I was satisfied, thank you.
just great service and service advisers.
I had a great experience. Would love to thank the staff for the wonderful experience
We only went in for a tire change and everything went ok.
I was impressed with Nissan Cornwall with the service I received, despite a couple of glitches at pick up. I had tried to purchase a car from Brockville Nissan the same weekend and they really lacked in customer service skills. I was at the dealership twice to buy a Juke in Brockville and on a Saturday was told that there was no one on site with authority to sell a car. That is the reason why I drove 45 minutes away to buy at Nissan Cornwall.
Very flexible and knowledgeable
I find these are fair scores and have no problems it was just really busy at the dealership to book appointments.
The owner offered me a deal to replace my 2016 as they could. Not correct the engine noise. I WAS VERY HAPPY WITH THE DEAL AND THE 2017 I BOUGHT. The owner of the dealership was very helpful in resolving my problem.
Everyone are friendly and always ask if there's anything else they could do and always ready to answer any questions. It's a pleasure dealing with Nissan Cornwall.
Very good people to deal with and a pleasant environment,not high pressure but willing to work with you towards the final price . Yes I know they make a good profit but also I feel satisfied with the purchase . Car sales are very difficult to understand but you still need to negotiate for your own satisfaction.
Always an excellent service experience.
After having invested in cornwall nissan's rust prevention, rust occurded. the cornwall dealership were contacted and my complaint regarding rust showing up on my trunk area was regarded as a priority, and so far, (I have not yet dropped my car off)has been dealt with my satisfation.
Wonderful overall experience
Always a great experience with this dealership. Everything from sales to service is above expectations every time. This was my 3rd new Nissan in 2 years, all from the same dealer.
Friendly office staff. Spencer (my sales rep) is always pleasant to deal with. This is the second, and probably not the last, vehicle he helps me get in to!
Because, every one of the staff goes out of there way to make sure we are being taken care of. It's nice to walk in and feel welcome Burt and Donna Lefebvre
Service advisor does an amazing job. He's knowledgeable and reliable and that's why I continue to have my Nissan serviced at the dealership instead of cheaper alternatives.
completely satisfied wth service
Great service very pleased customer
everything went smoothly
Nice people work there..:)
Nissan dealer is very easy to deal with and I am quite pleased with the service
Nissan has been a very good to me with the personal and the service
Service is great at Cornwall Nissan!
Always great service.
I was really impressed with everybody there
Because you give good servicece
Excellent service and prices...would highly recommend!
Good business sense and service . Polite and respectful. Stand by their policy. Good work
They took me at short notice and the service was excellent.
Excellent service by all sales staff, including the president at the dealership
Spencer Roberts a gracious sales consultant. Gaby Ayman an outstanding Owner/Manager Sue Swallow helped me get my insurance in the spot with my insurance company. When you have passion of what you do, it shows on how your deliver your services. An unforgettable experience as a first time Nissan owner.
This dealership was truly outstanding. They were extremely hospitable and so very professional with the way they treat their patrons. What a class act!!! Thank you, truly amazing people. Irene & Dan Martineau
There seemed to be a lack of communications and things that should have been done were not requiring return to the dealer to have the job done.
Everything went smoothly. The wait was not too long.
great service
it was all very good
The service today was very good. They need to follow up with service manager re the back up camera issue.
People who work in the service department or friendly, know me by name and are very accommodating, especially Kelly and Jacques.
That service web site could use some tweaking to make it more user friendly - I have only used it once before and have to try to remember the process which could?? be made more straightforward. As to the term, truly exceptional. Wow, that's some description. As I only deal with my garage Cornwall Nissan, I have to assume what truly exceptional means as I have no means to compare it with anyone else. Maybe some other words than truly exceptional might be slotted into this survey. Anyway, I am very pleased with Cornwall Nissan.
No complaints to be had except maybe the price of storing the winter tires that you actually bought there.(the highest price around)
Fast, efficient, friendly people, nice lounge to wait
All went very well and easily.
long time customer always have been satisfied go out of their way to please you
I received excellent service.
The team at Cornwall Nissan treat their clients all the same and make you feel comfortable and valued.
Good service
Had to rescheduling appt. wrong part was ordered. Very good service
Was very happy with the entire purchasing process.
Was very happy with the entire purchasing process
Excellent service from all thank you..
Scheduled my appointment online. Very user friendly and easy to do. I had instant service. No waiting to check in. Service with a nice smile and friendly attitude. My car was easy to find - right next to the service door! Everything was simple, fast, uncomplicated, and pleasant. I went online, booked my appointment for the same day, and received fast and courteous service. No complaints from me!
I'm very happy so far.
Friendly, comfortable, and professional service.
This was our first experience with Cornwall Nissan and we were impressed with the service and attention we received.
Excellent service delivered by friendly and highly competent professionals. What more could you want? Only suggestion is cream for the coffee in the waiting area instead of the powder stuff.
Cornwall Nissan staff are very good to me and always go above and beyond to accommodate my busy schedule.
Exceptional service
Staff overall courteous and very obliging.
I was walking to my car when I noticed that my front left tire was completely deflated. We decided to have the spring tires put on and to repair the snow tire. I called Jacques and they sent someone to help so I can get to the dealership. Jacques is so helpful and professional. A big thank you for going out of your way to help. I feel in safe hands.
Had issues getting an appointment on previous occasions
service always excellent and people you deal with are friendly and personable.
friendly service from the staff
enjoy the whole deal
Competitive price and very friendly. Not pushy.
Everything about my experience was amazing. Everyone went out of their way to make me feel comfortable .
staff are very concerned and helpful. service is good and even sales staff is very considerate and helpful.
it was ok
Excellent treatment
Jacques is always very helpful and professional. The service team are professional and Kevin and I trust them with our vehicle. They answer our questions and they are always pleasant. Our phone calls and appointments are always in a timely manner.
Service Maniger is very nice , will always accomidate you ...
Every one is so nice and friendly at Cornwall Nissan, I am on my forth car from Cornwall looking to get number five a Versa Note SL soon.
all great
Everyone was pleasant and eager to help in some way. I worked with two consultants, one in February for my wife's car, and another this month for my SUV. I was pretty sure my mind was made up but I was still going to check other dealers. I was asked what it would take for me to stop looking around and make a decision and we came to an agreement. This lady handled things very professionally in both purchases and was very helpful and friendly. Again in both cases, taking delivery happened quickly and painlessly. My brother already has two Nissan's in his family, but I would recommend to other family and friends. I purchased a Nissan in 1985 in Grande Prairie Alberta, and one for my wife at the same dealer on 2005. The attitude towards customers there was also great and it was the same at Cornwall Nissan. I have always felt that Nissan Dealerships treated their customers well.
Great service! Jaques is such a nice Service Manager.
My service experience was excellent . Thanks Doug
Service at Cornwall Nissan is always excellent.
Didn't have an appointment. Head grinding from the rear wheels and brought it in. They test drive the vehicle with me and got me in for new brakes right then and there. Couldn't be more happy with the service. This was the best experience I've had with Nissan since becoming a Nissan customer 12 years ago.
Excellent service like always
Called to make an appointment with the dealer and they got me in right away! Staff helped me out and were kind. Even though it's a new vehicle got a multipoint inspection with my service.
This is the 4 th Nissan that I lease. The service has always remained outstanding each and every lease. Spencer Roberts has always treated me with the utmost integrity and patience. Gabi, thanks again for another great opportunity to drive another Nissan for the next 48 months.
already 3 Nissans in the family looking to and a 4th for my daughter
great team everyone very helpful polite and professional
I always get great service. They are always happy to see you and willing to help. Makes you feel good to know that you can just stop in and someone is willing to help. You never feel rushed.
Been with Nissan Cornwall for over 10 years
Staff was very flexible in scheduling my appointment to fit my schedule. I always feel welcome. Jacques listens to my concerns and always does his best to explain what needs to be done. I enjoy returning to Nissan to service my vehicle. I am made o feel that I am an important valued customer who is treated fairly.
It was a good experience
Service is great there
always suitable
I had good service
The service was amazing from booking in my car to the shuttle pick up afterwards
Recognize me by name even if it is months between visits. Always a smile, knowledgeable and serious about his job. I'm always pleased with the way I am treated and the excellent service.
Absolutely satisfied
great service
At Cornwall Nissan, customer service is second to none! This is the reason we are repeat customers at Cornwall Nissan. Even with a recently opened dealership in our home town, we will continue to travel the 90 km to work with Cornwall Nissan.
I get nothing but great service. I tried to schedule my appointment in a timely manner and suddenly I got into a situation and once again he was there with Jacques to bail me out.
The issue requiring attention was dealt with promptly and to my great satisfaction.
like the service...got an appointement really quick...would have liked to have my rogue washed but will wait till the nice weather....lorraine cuerrier????????????
All around good team work.
Andre was very warm and cheerful and always ready with a smile. Phil even opened the driver's door for me,when the car was ready.That was courteous and thoughtful of him. They always take time to make me feel at ease and comfortable,when discussing business and /or family.
Andre is the best!
Staff and owner were excellent and a pleasure to deal with
GREAT DEALERSHIP TRUELY REPRESENTS THE NISSIAN BRAND WITH 100% COMMITMENT TO IT'S CUSTOMERS
Good service
They were extremely friendly and comfortable like family.
My wife and I both enjoy the personal service we receive. Any time I have a need or question, Nisan is there. Service department , Jacques and all Mechanics are friendly.
The service was quick and easy.
Because you guys are the greatest!!
KELLY IS SUPER. SCOTT IS VERY PROFESSIONAL. SUE IS THE BEST. ALWAYS GREAT TRUCK WAS CLEAN FILLED AND READY TO GO. CORNWALL NISSAN ALWAYS GIVES 100% AND THERE IS A GREAT TEAM WORKING THERE FROM SALE TO SERVICE ALWAYS A GREAT EXPERIENCE
It is a pleasure to deal with you.
The staff at Cornwall Nissan are professional and courteous in all areas from sales to service. They always make me feel like family.
Great service thank you
could have scored 10s but no one is perfect
Just the finest vehicles and the staff are wonderful, including the owner..
we were pleased
after 2 years off trying to find the problem it may be finally fixed propperly
Great Customer Service , fast, knowedge, curteous
Since moving to Canada in September 2012, I have only owned Nissan vehicles and will continue to do so because of the very friendly way I have always been treated by the local dealership, which is why I have given top marks for everything.
The service was great but your survey is a pain in the ass. I should not be required to write a comment to complete the survey.
all was as it should be , they repaired all , good courteous service .
Very polite and prompt
Alway so friendly and very professional
We are very satisfied
All good.
the service department is as exceptional as the sales department especially KIM!!!
The best in ontario
All the staff are friendly and professional, great sales staff, bought my vehicle with the he help of Spencer, very happy.
All is super
The personnel were exceptional,very helpful and courteous.
The staff were perfect
The service is excellent and they are extremely helpful and happy for you when you take possession of the car. The service at Cornwall Nissan is the reason I travel from Ottawa instead of going to a dealership here.
Always friendly staff and no problems scheduling a quick appointment
Excellent service from the time we entered the showroom, until the time we left with our new car.
I have been having issues with car not starting: On Boxing Day (Dec. 24, 2017) would not start at all. Called dealership - closed for holiday. But within 1/2 hour, the owner call me back to ask what I needed. When I explained my new car would not start - he offered a replacement car and within 1 hour showed up at my rural property with a replacement car and service person. They were able to start my car and showed me how to 'trouble shoot' start if it should happen again. He offered to take my car back to dealership, but I advised that since my car did start - and there was no solid fix for the problem (as I was told) - I did not see the reason. Owner gave me his cell phone number and asked me to call him if it ever happened again. Although it has started since - on three occasions since (two weeks later, then about a week before the service appt. & again Feb. 23, it was very slow to start - sputtering and moaning before actually starting)& Recall R1620 Although I have been having issues starting the Juke, (touch wood), once running - it is so much fun to drive. The owner of this dealership goes above and beyond the call of duty to ensure his clients are satisfied and treated with respect. I am torn. On the one hand, I cringe every time I approach the car wondering if it will start or not, but on the other hand, I know if it doesn't, I will be taken care of. Sadly though, the fun and thrill of owning a new car have been shattered with the problems of it not wanting to start every time.
Service over the past 14 years has always been great.This is the reason I keep buying at Cornwall Nissan,great people to deal with,you are a name & not a number.Great Staff all the way around.BRAVO CORNWALL NISSAN.
Very pleased with customer service in garage
They are friendly and great service. They even washed my vehicle!
satisfaction
Service is always personal and reliable
Once the process started nissan was very informative about there products and how to deal with financial stages of things. Very good service hand shakes on every meet and very helpfully into picking a good quality vehicle. Team as long found a way to get me into something I will enjoy driving for its term.
Great dealership. This is my first Nissan, lifelong Toyota client. The service is part of the product and thus far, Cornwall Nissan has thoroughly impressed me!
Walked into dealership for battery replacement with no prior appointment. Had no problem with this appointment whatsoever.
I only needed a safety check on a used Nissan bought at another dealership.
I was very pleased that I wasn't pressured. I was given the time to make up my own mind.
I am truly pleased with the service.
TRULY EXCEPTIONAL!!!
I have always received efficient and friendly service every time I have been in contact with Nissan Cornwall. Although I only see the staff every six months, they always remember me and I feel I am dealing with friends rather than a very big car company.
Excellent service
Based on the Service Centre getting back to me on several appointments, and the cost of service tends to be a little expensive. I do however believe that the service and replacement products are high quality, and the Service Centre personnel treats me well and is always friendly. This past time the Service Centre loaned me a vehicle since it took several days to complete the service over the weekend, and I really appreciated that. Thank you.
always excellent service
ALWAYS EXCELLENT SERVICE
I always find service visits extremely pleasant, efficient and easy to organize.
Love how fast and friendly the services was!! Got me in the car I wanted and helped me monitor regular check ups to keep my car tip top. Never so happy with services... Would recommend services to friend if they have a Nissan or not.. If car holds up well I will ALWAYS use nissan
My Nissan advisor is truly remarkable. I was in a rush n she n the technician had my car in out in record time n also washed my car. Service is always top notch!
as always, excellent service, our fourth vehicle from this dealer, all due to the excellent service team
After having a problem with being denied from our warranty, the owner Gabby met with us and assured us the repairs would be covered by our warranty. He also took care of our towing charges.
everything went smooth and they even washed my car:)
Friendly professional service, fair pricing and free cleaning of car inside and out. Thank you Lynn Hamer
So far everytime i go i m served very nice and exellent service
Jacques is a customer service orintated fellow and we always feel like he is personally looking after our interests. Thank you Jacques Lorraine & John
Excellent service all round!!! Gilbert Bard
Service has been phenomenal in every aspect
There was little to do and the wait was short.
I find you are always treated with respect and they explain everything so that you understand the work being done and why.
Great service.
Always a pleasure dealing with kin Delo!
I am always very welcome and well cared for by my Nissan team! I now have my fifth Nissan and I always have them serviced at Cornwall Nissan. I am treated like family. Thank you Gaby, Kim, Andre, Jacques,,Jonah and the whole team.
Easy scheduling, drop off, pick up, friendly, they remember me and work was all done one visit.
The Staff were very courteous and friendly. I did not find anything "exceptional" about the service. I was not given a breakdown or explanation of what was done to my vehicle. I had asked they check several things when my car went in I do not know if all my concerns were checked, as it was not discussed when I picked up my vehicle.
Truly exceptional service and staff. Very happy with cornwall nissan!!
Second vehicle purchase through this dealership, they treat me like family
Spencer was amazing, best salesman in Cornwall. I liked the service, the vehicle, team was pretty good and honest. Thank you.
good service, prompt attention and i know people involved
Jacques very helpful as was a young Miss (do not remember her name) who helped with my car info for computer. Always a pleasure. I bought my car at Rendez-vous Nissan but I trust Cornwall staff
service is great
Everything was easy and staff are professional and pleasant
Excellent service all the time
im very happy with the service
Friendly, informative and courteous!
professional service, all questions answered; work not ordered ahead of time done on spot; part department excellent explanation incl. demonstration on the vehicle outside
Great service
I was involved in a total loss situation with my nissan and they made the whole process really easy.
Always great service!
Exceptional service all around
always receive great service. It is also why I bought my second Nissan in Cornwall.
happy
I probably would have rated better here but there was Doritos on the floor of the back of my car when I got it back. The service was great the people I talked to but someone left chips on the floor in the back I just bought the car and someone that works there made a mess in it not that big of deal but kinda unprofessional
Was a great visit. Very pleased with service
Great service.
GOOD SERVICE
Very accommodating. Pleasant staff
Initial misunderstanding of service to be provided by sales agreement. Service eventually completed and I am confident future maintenance will be carried out satisfactorily. Customer copy of service orders not provided at the time of pickup. Advised because the work was done under warranty I could pick up my copy in 3 or 4 days. Very happy with the vehicle. Staff are friendly and accommodating. Possible miscommunication between sales and service department. Yes I would deal with them again.
Jacques is always pleasant.
Thought it was strange that my vehicle was under warranty when I had an issue with the thermostat last year. The problem happened once more this time around and had to pay out of pocket. So the dealership didn't completely fix the problem, so this time around it's on me? Had to pay $54 for really nothing. Love Nissan. However, when a problem occurs and it's not fixed, warranty or not, Nissan didn't completely fulfill the issue. I shouldn't have to pay something that was suppose to be fixed under the warranty to begin with.
Dealt very promptly with accident repairs, insurance etc. Very helpful, courteous etc. Job very well done, including the service!
very good service staff and overall work
Love the people and very friendly and always happy with thier service !
being honest
Jacques and Kelley are outstanding, friendly, courteous, a pleasure to deal with. Everyone you run into is courteous and friendly, always ready to help.
Always exceptional service, I'm treated with respect and feel like one of them
Friendly excellent service
The staff was very nice and helped me out to find the right vehicle for my budget and family. I was very pleased with my service
Simply excellent service.
We had a very good experience here! However, we like to book our appointments with the service department and not through calls from Toronto. We are aware of our maintenance needs and follow through on our own!
I am satisfied with the vehicle & the dealer.
We had a very good experience here! However, we like to book our appointments with the service department and not through calls from Toronto. We are aware of our maintenance needs and follow through on our own!
I am satisfied with the vehicle & the dealer.
These people are always on top of things. Excellent is the key word. All of the people at this business are top notch. It was an oil change and maintenance package. I have to assume they all did what they were supposed to do, they always have, that's why I continue to deal at this dealership. The work was done in the proper time frame and I was provided a list of the work done with complete explanation. What more could I want? I am absolutely pleased with the attention I receive at this dealership. Now, you survey people should have a look at your questions and perhaps re-word some of it. You can do better.
Good service
Cornwall Nissan has a very welcoming atmosphere.
Everyone we dealt with was very knowledgeable, helpful and friendly.
Friendly service from start to finish. Dealership inspires trust. My first visit for my Rogue, but I not consider Cornwall to be "my dealership" because of it's customer care.
At Nissan they are always good at fitting you in when you're available to go.
Because you are best
Was very pleased with Service, since I picked up vehicle and it hadn't been washed, after sending an email to that effect, they set up an appt for me to get car washed the next day. Very professional and car was washed while I waited. Thank you.
Fast service
I appreciate how I am treated while I am there.
Service to date has been excellent
J'ai reçu un très bon service. L'équipe est dynamique et ils passent un message clair. Ils partagent de bons conseils et comprennent les besoins de leurs clients.
Cornwall Nissan is always eager to go the extra mile to help I lease my vehicle from there live out of town and prefer for any issues to go back there rather than my local dealer
Great service good rapport with customers.
It was a very good experience
Extremely happy with the process from start to finish. The product purchased is just icing on the cake! A big thank you!!
Always get great service with the friendly staff
Great service
From the time I called for an appointment until the repair everything was excellent
I have owned cars for over 50 years, many different makes and models. I have never before dealt with such a friendly and efficient dealer. I hope to keep dealing with this dealer for many years to come.
Good job guys.
One problem was fixed but I feel there is still something wrong. We have dealt with Cornwall Nissan in the past. They have always given excellent service and the owner and staff are always very pleasant.
Great front desk customer service, and from great reception from all employees. Was offered a ride home, which I was very thankful for. Did have to return due to new issue - engine light was on upon pick up. Was advised to come back in a few weeks if the light does not turn off. Also, I was planning to have an oil change, but did not know that my coupons expired. No date of expire on coupons that I orginally recieved. I did not make a fuss
Never had a problem at this dealership
Because as always service was excellent!
Great customer service . Speedy service
Service was excellent. Staff pleasant and accommodating.
Very satisfied with the service department. they are friendly, knowledgeable and very helpful and courteous.
I have always had exceptional service at this dealership which is why I travel from Ottawa which is slightly one hour away from home to get this type of service. I have in the past recommended this dealership to others.
always helpful this time headlight out and they took me late in the after noon after i worked. at the service department they always helpful And my wife feels very comfortable dealing with there service department when i cannot
Service department is always extremely helpful
The complete purchasing experience was wonderful. All questions were answered and every necessary detail for information was offered. As well there was the offer to contact staff with any concerns at any time after we left. Fantastic staff!
It was a great experience.
Exceptional people in service, Kelly and Jacques, always a pleasure to deal with.
Good service
Great service! Awesome sales team
Service on time, friendly staff
Every person I dealt with was professional and I am hoping that our relationship will always be as professional.
always awesome service
Very pleased with the employees and my vehicle thank you
Service was friendly, accommodating and excellent. I find cost is high
Had no issues with the service.
very good service
Rosco is the best
Excellent service
We like a smaler dealership, they have more time for us and are really friendly
friendly service reliable technicians
Cornwall Nissan is always an outstanding group of folks to deal with. Not a bad Apple in the barrel. Q
Overall, the customer service was great and would recommend
They were extremely professional, right from when i walked through the door. Spencer was one of the most knowledgeable sales reps i have ever had the pleasure of dealing with. Spencer made sure i was well aware of all the different options that were available to me. This is one of the reasons that choosing the vehicle was quite easy. Sue is excellent!!! 5 stars across the board. A+ Would not hesitate to recommend this store. It is quite simple. The product was selling itself and the sales consultant made it that much easier to make a decision.
Service I have come to expect at Cornwall Nissan!,
Always well served. Jacques takes good care of his customers. A keeper.
Very satisfied with the service each time I go in for maintenance or anything else
Very great service
Very satisfied customer
Good
Good service
We have always had very good service at Cornwall NiSSAN
Nissan service treats me like family. I am always welcome and well informed about my vehicle.
Because of the excellent honest and professional service I have experienced throughout the dealership, and the respect for customers. I have also noticed that the employees seem to enjoy working for Nissan from observed behaviours and smiles, which says a lot for a company!
Very understanding and accomodating! You are excellent at what you do! Keep up the good work! Dave and Mary
Treated like I mattered by polite yet friendly staff.
Always had great service. :)
This is our 7th car over the years and we have always had exceptional service from Kim Delo at Nissan Cornwall.
Staff are wonderful. Didn't rush to get the job done right. Had to take a little extra time and that was okay with me. Doesn't feel like a big corporate operation. They even know my name when I walk in now. Excellent personalized service. :)
Service is very consistent. The advisors are very up front and ready to assist.
Very happy with their service great dealership
We are pleased with the service department. Andre and Jacque are excellent to deal with. They are very both helpful.
This is my 3rd Nissan so obviously am very pleased. My late dad was a Nissan driver also. Keep it up. P"S" you should offer little gifts to your customers, such as something for the Sun Visor to hold the Handicap Card. Actually the only thing I don't like about my car. is the Sun Visor is too small. Thanks have a great weekend
I never hesitate to recommend Cornwall Nissan to people. The Cornwall Nissan is an excellent team, I cannot say enough good things about this dealer. Cornwall Nissan has been our family go to for a vehicle for many years. THANK-YOU.
The staff is what makes this dealership the best!! They are so accommodating and friendly!
As usual André and Jacques provided a great service they make you feel important., like you are a somebody and not just another customer.
Cornwall Nissan accommodates me with personal service.on every visit. This is my 5th Nissan and I drive my Nissan 's with great pride!, I love my Nissan. They are a part of my every day life.
Super service
Exceptional service. All work done exactly as requested. Friendly service advisor.
Good service, warm welcome????????
I am happy with everything. Thank you. Happy Holidays
From start to finish everything went very well. Everyone at Cornwall Nissan is very friendly and helpful. Thank you.
great customer service which will have me coming back when I purchase another vehicle
The reason I continue to buy Nissan is because of this Service group. They are fantastic and always make it easy to have my car serviced.
Have always been extremely satisfied with the service from day one.
My car battery went dead and I called NISSAN and right away they called road assistant to tow it to the garage and due to closing time called me the next day to pick it up with not a single charge, the car was newly bought ' Thanks to a great team !
I am very pleased with the vehicle thus far and I am pleased with the service I have received thus far.
Cornwall Nissan has exceptional staff!
It was only a couple of days later that I could smell something burning and after checking under the hood I saw that the cap to the oil container was not put back on after the oil change and there was oil splattered all over under the hood. I hope that this does not affect the motor or whatever harm could be done by not having the oil in the container. I put a liter of oil that I had in the receptacle and I drove to the Nissan dealer to have this checked. I was given a free oil change. I do hope that this episode did not damage the parts under the hood. Thank you. I would still recommend Nissan because I like Nissan for all the above questions I answered. Respectfully, DD.
this dealership has top notch sales people. they know their vehicles very well and take the time to make sure the client is pleased every step of the purchase....and the owner is very people oriented too. very pleased...
It was a pleasant, friendly experience.
I was not advised of the winter tire program until I asked, and am disappointed to see rust on the winter tire rims provided for my one month old Juke. I had operational questions about phone, but was misinformed (corrected by the sales person) and was not advised that the "Check Tire Pressure" warning signal would remain on all winter until after the fact, when I returned to the service dept. thinking there was still a problem. Overall, I am very satisfied, but am being truthful to assist you to know what issues can affect your clients opinion.
I wasn't told how long the appointment would be when I booked the appointment, and I had my 3 yr old son with me. We were there for almost 2hrs.
Friendly courteous staff, vey efficient and timely service
Très bonne voiture
I don't beleive anyone is perfect but you guys are very good
excellent staff
I brought my rogue in for new snow tires. My summer tires were 18 inch . The wheels and tires installed were 17 inch . I noticed this at home and went back the next day.My spare is an 18 inch so I wanted to see if that was going to be a concern. They said it was okay to have an 18 as a spare with the 17s as my regular tires. I took their word and left. I have always been happy with the service at this dealership but was disappointed that a different size tire was put on. As long as there is not a safety concern I am okay with it.
I have been dealing with Nissan Cornwall since 2008 and I've had excellent experiences with this dealership.
Spencer Roberts has excellent inter personal skills. while I really went in to get a two-wheel drive I was told non available so continued investigating the lease arrangements with the AWD. Spencer did a good job answering my prepared questions. Did not feel that I needed a test drive but one was offered. (previous 2008 Rogue owner). Good service from Jill and forgave me when I forgot my cheque! Have been a regular customer since 2013. With a walker found it a bit crowded in the north side parking lot. Got it done Service (Jacques)has been helpful and informative. Sales team as reported above were good at their work.
After returning the loaner car, I discovered I had left my wallet in that car. When I returned they had it waiting for me!!
Had I known the service was 45mins to a hour behind I would've gladly re-scheduled. Not please it took almost 2.5 hrs. When I was told it would take a hour and a half. I also noticed my car didn't actually get into the shop until 3:15 when my appointment was at 2:30
done on time and Jacques in service very helpful
Excellent, quick, friendly .. quality service
It is my tird nissan purchased at this dealer .. And Spencer my sale rep is fantastic... But i wish i could have had a 12 months free with sirus radio...
We are always extremely satisfied with the service at this dealership. We have recommended them often and friends have purchased vehicles from them as a result.
My first service visit I asked to have new wipers installed due to noise and scraping on the windshield. This noise and scraping was still evident on my last visit. The advisor gave me a lame explanation of why they should be fine, but I insisted they be changed. Work fine ever sinwonder. ce. Did o really get new wipers on my first visit? Makes me e I asked if the tire rotation had been done and was told it was not needed as no wear was showing. I thought this was the whole purpose of a rotation. So no wear occurs. I let this go as winter tires will soon be installed. However I am not sure what purpose these service visits are supposed to benefit. Not the consumer.
Because I find they take to long to fix vehicles.
Great service.
not impress of having to find out that storage of tire was 50$ &having to pay for installation of tire which I was not informed.but very friendly people
very happy with Nissan micra and Nissan dealership
Tire pressure sensor light on. Told that because the temperature had been fluctuating, this is common. When I picked up the car, the sensor is still on. I would have expected it to be reset. Very fast, friendly, accommodating. Offered a ride, offered a vehicle.Work completed in a timely fashion.
Friendly, knowledgeable staff. Very good experience
I am overwhelmed with how friendly the staff at Cornwall Nissan are.
The staff are exceptionally good to me. They pick up and return my car. Very convenient. Pleasant group.
We are very pleased with Jacques and the staff that go the extra mile in always providing excellent service
Been dealing with Cornwall Nissan for 13 years.Service has always been great; Kim Delo is fantastic as is Steve the sales manager. The service team is second to one. Andre, Jacques, Kelly, Mike in parts & the shop crew are great. They all care about you & work to make sure you are satisfied. They are an asset to Mr. Gabriels dealership and also to Nissan Canada. Because of this I have sent many friends & family to purchase Nissan products over the years & all have been satisfied. Gaby & his team are second to none!
I got great service
Work not complete because parts not available. I found extremely expensive to have the window control switch replaced. Close to $400. For something that I feel should not have failed.
It was a pleasure to deal with the Sales Consultant, the General Manager and the Business Manager
The service people are vary accommodating. Tell me exactly what needs to be done and no surprises.
Great all around
the experience was very pleasant
I always have great service
They were so amazing. Customer service 100 percent.
Great service. Thank you Esther
The service staff is exceptional at Cornwall Nissan. I always get great service. They are always smiling and happy. Keep up the great work
Arrived late to pick up my car....they were waiting for me....Thanks
Amazing customer service and I can trust that I am driving a safe car. Thank you!
Excellent service whenever I go there. Always polite, easy going, friendly and helpful. They are always concerned the my needs and those of others I have observed are met.
they are all very nice people. exceptional is kim with sales
Exceptional service, friendly, professional.
The customer service was great! I was going out of town that day and she squeezed me in at the earliest she could. That was very considerate of her and i greatly appreciate it.
I was very happy with the service. thank you.
staff very friendly and helpful
My car was towed following an accident and Cornwall Nissan were extremely helpful all the staff were helpful especially Andre Garreau Thank you to them all
The staff treat you like a person explain what is being done
Overall satisfaction
Excellent !!!!
the customer care people were excellent and went through everything very carefully and made sure I was happy before I left. Felipe was very patient and made sure my bluetooth was fixed before I left. and the gentleman at the counter for my oil change was very friendly and made sure I was in contact with the right man to do the job
They were wonderful?
Excellent service and information on recalls and the speed it was taken care of... thank you
Great staff working at Cornwall Nissan. All are very friendly and informative. I feel very welcome and comfortable being there.
I love the online booking idea, perfect for someone that is working. They always have a smile. The work bay is always clean. And they never try to push other services on you. Best dealership garage I have been too.
Thank you so much for all the help, from our sales rep, manager, financial manager and Jacques in service (whom is always kind, helpful and professional) and to all the people who works with him. I tried all of the alerts in Cornwall, but kept coming back to the Nissan Rouge! I love it! I loved my Nissan Altima as well. It was a great car and treated us very very well. Kathy Lauzon, Cornwall, Ontario
Pleasant and accommodating people Service available on short notice
I enjoy going there.
I am always pleased with the service and the friendly employees at Cornwall Nissan.
We scored this way simply because we were treated like family at the first time walking around the dealership..Thank you for the excellent service.
Very helpful and personable. I will be recommending Nissan Cornwall to anyone looking for a new vehicle.
It's a pleasure going in an knowing your important to Nissan as a customer and Jacques goes above and beyond. I feel that the service in every aspect deserves a 10.
Overall I'm pleased with the sales and service team at Cornwall, Nissan. I am concerned that they will not be able to correct this ongoing problem within the 3 year warranty. I had a similar issue with our 2007 Versa, also purchased at Cornwall, Nissan and I was just put off saying wait until the spring, they all make that rattle......etc...then the warranty ran out.
This last experience was very good. I am still a little put off by the previous one. But this last one certainly helped.
The ease of doing business with Cornwall Nissan is what I value most. Initially I was going to trade my 2013 Altima for a 2016 Murano (and would have if the value of my 2011 Murano SL was higher). However, Spencer and I looked at different options including the new 2017 Maxima. The lease rate was very favorable and it was a nice driving car. No brainer. Thanks to Steve and Spencer for putting the deal together and for getting me out of my existing lease early with no issues.
Everything was very well organized.
Very satisfying service.
Good quick apt plus service
Besides the schedule work I was to have recall problem taken care of. You think that the parts needed to fix recall issue would be on hand and not have to be ordered. Means another day off/tied up for the same issue. The rest was well done
great staff all around very accomodating
Kim Delo is amazing! Kim let me know all of my options and made sure I understood everything because this was my first car purchase. They all treated me really well. Sue went out of her way to make sure I really understood the payments and how it all worked. Everything was explained to me really well. And when there was a little problem with the seat belt covers, everyone was so helpful in getting them fixed right away. As this was my first car purchase, my mom and I went to a lot of places to look at cars. My mom deals with Nissan and brought me there and they were so nice! And they spoke directly to me and not my mom. That made a big difference to me since I was the one buying the car!
Everybody seem to be happy to sell me a auto & I did not get the feeling they were trying to rip me off. Good Job everyone. Richard
Very happy with the experience, no pressure on the first visit. Had a chance to compare and take my tme. I am a little concerned about fuel milage but love the truck.
The vehicle in question is my second vehicle from Cornwall Nissan. I use it as a commuter and travel on average between 900 and 1200 kilometres per week. For that reason, my service intervals are quite frequent so I've gotten to know the folks at Cornwall Nissan. I never feel any pressure dealing with them. I never have any trouble booking an appointment that meets my schedule. When they make service recommendations for my vehicle they make them with my safety and security in mind, and not just whar they can sell, like I've seen from other dealerships. After every tire rotation, they take the time to remind me to stop by to re-torque the lugs after 100km since I do so mich highway (which in my case could be the same or next day) and when I arrive someone quickly meets me at my vehicle with a torque wrench and I'm on my way in minutes. Long story short, the entire team at Cornwall Nissan does their absolute best to keep their customers SAFE and Satisfied!
great experience!
Super nice staff!!!
Very efficient, clean and friendly service, The occasional complementary car wash is a nice touch also.
I was very impressed with all aspects of my visit.
All my service experiences at Cornwall Nissan have been very pleasant. This car has been well cared for. I really appreciated the quickness of getting this new car after my accident.
This was my third Nissan with this dealership. Need I say more?
Spencer was very attentive right up to closing the deal, but immediately after and before I was ready to drive off the lot, I was left on my own while he attended to other prospective clients. In my quality world, I would have liked to feel special right up until I was off the lot :D I did ask to pickup earlier than originally agreed, and the dealership met my request. The young lad who oriented me to my new Juke was very patient and explained in everyday language that I could understand. The result is that I am enjoying every detail my Juke has to offer me. :D I had been to two Nissan dealerships in Ottawa (Huntclub & 417) and was left feeling like I was an inconvenience to the sales department. In fact at 417 - they spread like cockroaches when I entered. When I asked to take a Juke out for a test drive, I was told they didn't have one at Huntclub (after I'd booked an appt. to test drive one) and 417 Nissan told me they couldn't get it out of the show room for he to test drive. At Cornwall, Spencer held the door open for me and welcomed me to the show room. I was sold before I even took the car for a ride.
Everything from stepping foot into the parking lot to trying out the Nissan Rogue, was such a great and most friendly experience, everyone was so friendly and answered all our questions in the most professional way, it was easy to make our decision as it's not always about buying a vehicle, it's also about customer service. Thank you for such professional and friendly service!
I am and have been a customer for many years at Cornwall Nissan. I am loyal to this garage because of the friendly interpersonal relationship and the quality of their work.
I felt like one of the family... Jeff was great and Steve also....Jill went out other way to hep. Us get our vehicle..thank you so much Nissan. We love. Our new car
Great service overall.
Very satisfied
Did not deal with salesman directly. Been Nissan customer for years and mechanic Bob Ray and Service attendant Jacques Lavoie convinced me to come try New Rogue after started looking at other brands. Dealt directly with sales Manager as deal had been worked out with Mr. Ray whose opinion I value. Sales Manager Steve perfect for no-nonsense me who was ready to buy and his asst who is a sales trainee helped me out lots as well I would not have bought this vehicle which I did not "love" as much as another. It is the staff, specifically Bob Ray and Jacques Lavoie that sold the deal for me. Because I trust them and value their service, I bought at Nissan again. And Steve was just as helpful , wonderful and Sue in Finance. They made me feel valued, so I bought there Very personable.. And helpful. No-nonsense down to eart. Sue is really good with the public I have forgotten his name, but there was a new sales trainee working with Steve. Very helpful and helped me understand my vehicle that had way more "buttons" than I was used to. I bought a "loaded" vehicle and oh boy, overwhelming. He was calm, explained in simple language and helped me understand. Great young man who will do very well I believe I have been a Nissan customer since 1999 and keep coming back. I debated this year because I did not love the vehicles as much, but the staff at this dealership is what brought me back. I have to be honest, I am not as happy with the styles Nissan has gone to- too curvy and too low. Technology is comparable. What sold me was the offers but especially the staff at the Cornwall Nissan.. I recommend this delearship solely based on the people who work there. The vehicles are sturdy and do well if well maintained, which this delearship does well.
So pleased with my new Nissan Micra its the car I truly wanted so it was a nice and exciting experience.
From the very beginning, we knew that the car up grade was going to be positive experience, not rushed, very knowledgeable at Cornwall Nissan
The staff is exceptional! I didn't have to wait long. It's always a pleasure to go to Nissan!
My sales representative always help me any way she can. I can go to her anytime and she makes time for me. Any problems I have she goes out of her way to fix it no matter how small, I really like how most of the employees at Cornwall Nissan know me by my first name.
I have never had a problem at this dealership. kim I am sure is the friendless lady around.she is very knowledegable about her cars and very polite.
everyone at the dealership is so friendly and dedicated to get you the best deal and the type of car that best suit's your needs. I am so proud to be part of the Nissan family and i know that we will be well taken care of.
This is our 8th vehicle purchased from Cornwall Nissan. Because of the fabulous service, sales and overall satisfaction we won't go anywhere else but Cornwall Nissan and we live in Brockville! Thank you for making another Nissan purchase such a pleasure.
Always friendly. Willing to accommodate.
Every time we go in there we feel welcome, everyone is so professional, friendly. There awesome
This is my third NIssan. I bought them brand new, one in 1987, 2010 and this one 2016. I never had any problem whatsoever.
THE WHOLE STAFF: KIM DELO, JILL CARON, STEVE EASTMAN AS WELL AS JACQUES AND KELLY IN THE SERVICE DEPARTMENT ALWAYS MAKE ME FEEL WELCOME SO IT'S A PLEASURE TO RETURN TO THEIR DEALERSHIP.
my appts are always different then the date or time I'm given on the phone. I came in for a recall and asked for them to check a tinny sounding rattling under the car. i ciuld even visually see a piece hanging from the car. i was told when picking up the car it was my sunglsses rattling. really? my sunglasses r on my face when I'm driving.They said they took care of the problem but it was still rattling on the way home. Within 2days the piece was dragging on the ground and I pulled it off myself.
my car was towed in and the service advisor, Jaques Charron did all he could to repair the car in as easy an operation as possible. The entire process was completed over the phone.. very satisfied .
The service is excellent and the staff is very friendly
The service was excellent. The staff was amazing did not feel rushed or pressured. I worked late and showed up 20 minutes late for my pick up appointment and the staff never made me feel like I was late at all. They were truly amazing.
We were very impressed by Cornwall Nissan. The price was unbeatable, and the customer service was excellent.
Done quickly no problem and on my way, coffee was ready.
I have always loved Nissan's cars & I am very satisfied with my dealer.
i really enjoyed that the sales rep wasnt pressuring me and seeing what i was looking for in a car. I knew he wanted the sale but respected the fact that i was looking around. As a new employee im sure its difficult to get clientel but he did really well dealing with my dad. Last time i got a car i was asked if i wanted certain accessories and this time i wasnt. I would have purchased a few things. I would definitely recommend the company to others.
I did not get the same service as last visit although I had better service this time I find it not consistant
So far never had any problems what's so ever The persons who work there are very nice and i specify the service department I'd never go to any dealer than yours.
Just felt really good about how I was treated.
service was always great very frriendly atmosphere
The Service Consultant was very informative and his timelines for completion was very accurate. He also offered driving service but it was not needed.
I would of liked a Friday but when I called it was extremely busy and they had no openings. Spoke to a gentleman on the phone, was extremely polite and helpful.
great very good customer service by Kelly ,explain in details what has done.
Vehicle had a recall re air bag.Everything was done very efficiently & they did a full check of vehicle while it was there. Always clean & neat plus great service staff.A huge asset to Nissan. Always great!!!!!!!!!!!!!!!!!!!!!!!! Staff is second to none.Always great.You are somebody & not a number. Been driving Nissan products since 2003 Altima SL.Because ofproduct quality, dealer & service, family members have purchased Nissan vehicles over the years & also friends & neighbours. When looking for a suv I looked at all lines available, even though some of the competitors were less expensive & some even had more features for a few thousand less, I stayed with Cornwall Nissan because of the dealer Mr.Gabriel & also the sales staff (Kim Delo) & all the others including Andre Jacques Kelly & all the rest of the team. Why go anywhere else when you have the product dealer staff & service. Great!!!!!!!!!!!!!!!!!!!!!
Jacques is always exceptional to deal with. He has always treated myself and all those around him with courtesy and and a smile. Always clean and comfortable. Reading material could be improved. Always helpful to accommodate you while servicing vehicle! Nissan product & dealership has met all my car needs for past 12 years. Expect to continue my relationship with Nissan when my next lease comes up.
Jacque always ready to accommodate an appointment. Jacques is always ready with a smile and very courteous and informative. Staff is always ready with a smile (Dave,Spencer ect..)and someone always makes sure you're comfortable in the lounge. Thank you for asking....
Service Consultant was awsome. Its why i come back. The Service facilities are Impressive could use coffee and donuts. Lol. Its the people at cornwall nissan. High standards.
It is always a pleasure to visit Cornwall Nissan. I like my Nissan Rogue and I like Cornwall Nissan. Always very friendly, first name basis.
Excellent service, very friendly staff...
Recall was sent to me. Shortly after first recall letter I received a second one. I called and was given an appointment to fix both recalls. When I got there they were able to do only one recall as they didn't have the part for the second recall. I am hoping that when they get the part they will reschedule me for another appointment. As I live in Dollard Des Ormeaux it is not close but I am willing to go as the group there in Cornwall is very pleasant and most accommodating. Always friendly and very accommodating. Very efficient! We have been very satisfied overall with Cornwall Nissan!
Excellent. Appointment time was honoured and very friendly and efficient service. I couldn't ask for better Serivce Consultant. Very welcoming and friendly atmosphere. The courteous and friendly service. Best dealer I have ever dealt with.
Friendly and helpful
I was reviewing your website and looking at vehicles and customer satisfaction reports prior to going in to the show room. I saw my reps name in a thank you letter. I was happy to see the name of someone I knew. Kim Delo took all the time I needed to get me set up in e car. She was wonderful hooking everything up and personalizing my vehicle. Kim did call me twice in the following two weeks to be sure all was good. I appreciated that.
Spence is always available to us and gives us the best deal possible. Everything was done for us in a timely manner. and was explained fully. The vehicle was cleaned and waxed and looked very good. Staff is always friendly and accommodating. This is our 4th Nissan. Because of the quality of the vehicle and the knowledgeability of the staff we keep coming back. We enjoy our experience at Nissan very much. Everyone knows us well and welcomes us every time we come in.
I was very excited to get my new car and Jeff was very good at explaining all the features of my new car. He was very polite and courteous. I found everyone to be very polite and nice. Everyone was very friendly. I've been telling everyone about my cute Nissan Juke.
Jeff was extremely helpful and genuinely interested in helping us find exactly what we were looking for.
Extremely pleased with Jeff. He was honest and very oourteous,and knows the the vehicle in depth.
My Wife & I were in the lot for a matter of a minute. Jeff walked out & shook both our hands & asked what we were looking for. At first I thought about the Rogue But I changed my mind to look at the Sentra. I am very pleased how I was treated. I would recommend them to any of my family & friends. Sue looked after all the paper work. All I had to do was contact my insurance company to tell them I leased a new car. I am so pleased that Sue knows her stuff. Very pleasant lady. I went in on Saturday afternoon & they told me it will be ready Thursday. My wife worked till 7pm we went right after she finished work. Jeff was waiting for us. He should us everything. Paperwork was done & we were driving it off the lot within a half hour. Very clean & everyone is very friendly. They take there time in going over everything in full detail. Nothing was left un said. A Plus. ery nice staff. As soon as you get out of your vehicle & walk on to the lot someone is there to greet you.
Miss Delo is very social and makes you feel comfortable. She knows the products well and doesn't try to push things we weren't interested in. Sue was another social person who knew her products well. She helped make this buying a vehicle experience a good one.
Spencer was great. We got the best price quickly over the phone and no other dealers could match it.
Friendly, knowledgeable and gave us space! Best dealership experience I have had with vehicle purchase (done this at least 13 times before). Jonah was very informative and efficient.
The entire staff at Cornwall Nissan is very helpful.
Kim is friendly,good knowledge of vehicle, not a pushy sales rep as some are. Sales rep phoned a few days after purchase asking if she might help us on anything in regards to the vehicles features. Very much appreciated.
Sales supervisor was extremely helpful and willing to go the extra mile
Spencer Roberts was quick and efficient to introduce himself to Kevin and I when we first came to the dealership. He was very personable and knowledgeable. He was great on finding the car which I wanted. This is my 2nd Altima car and Spencer knew what I would like and appreciate with my new purchase. He explained the new features well and not in a condescending way which I truly find refreshing. Spencer is a kind, young man who is truly an asset to the sales department. He is professional, helpful, kind and considerate. Kevin and I have been very pleased with him. The business is a wonderful place where you feel like a person and not a number. It has a nice "family" feel. The owner, Gaby, took time to speak with Kevin and I. He was genuinely concerned that Kevin and I were happy with the purchase of our new vehicle. Kevin and I appreciated his sincerity on wanting our business, and making sure our requests were met. The Nissan dealership in Cornwall has great representation from the owner, sales consultant and service department. Keep up the good work.
Very friendly. I didn't go in buy a vehicle at this time, but discussion without pressure encouraged me to buy. It went fast and I was pleased with the service. Very impressed with the delivery time.
Thank you so much to Gaby president and owner of Cornwall Nissan for the fast and efficient service in purchasing our new Murano Sl , we love it and thanks to his team Steve, Jill and Kim this is our fourth Nissan vehicle we are always greeted with professionalism and always given 5 star service , top notch team , thanks a million
Andre & the rest of service consultants are #1 in my book. Service was warranty related.Excellent work & service performed. Great people to deal with.Friendly, almost like family. I have purchased & leased 5 new vehicles since 2003.The reason I keep going back is not only because of the high quality vehicles but also because of Mr. Gabriel & his total team.They are all very professional.It is a pleasure to do business with them.Because of this I brought my son & his wife,they are on their 3rd vehicle.I also recommend Cornwall Nissan to many people for the aforementioned reasons.My older brother will also be dealing with them very soon because of the product & service.KEEP UP THE GOOD WORK!!!Nissan Canada is very fortunate to have that team in Cornwall,everyone is fantastic,sales, office, service. BRAVO TO Cornwall Nissan. l team
Cornwall nissan went above and beyond our expectations - it was fantastic. Extremely clean and representable. The extreme willingness too work with us.
Very nice..we'll informed. I told them what I wanted they gave me a price and it was a done deal. They went through the whole vehicle and explained all the features. They took their time and explained everything to me and also synced my Bluetooth to the vehicle. Very clean, modern and comfortable inside and out..very organized. Very nice experience. Professional
All was great. I decided to lease but perhaps I will buy next time. Very very nice. Wish all business were that great.
Very informative...great knowledge of products..very courteous ...overall awesome experience! Fair price on my trade in...financing really knew her stuff and made me feel very relaxed...explanation of everything was very complete and informative. Very pleased with the delivery and the explanation of all the features. Very clean and organized...awesome friendly atmosphere! Overall friendliness of everyone...really made buying my car a great experience.
Our sales consultant was Spencer from the moment we were introduced Spencer was extremely knowledgeable, honest and totally informative as to our specific wants and needs..therefore with Spencer's helpfulness we obtained the perfect vehicle for us... Our vehicle was delivered to us spotless and Spencer arranged for us to obtain an awesome set of floor mats at no charge..thank you Spencer... The Spencer took the time to set up our phone and explain the cars funtions thoroughly... Spacious and bright lots of friendly helpful people manager was there when we needed some advice or information... Many cars to look at large lot and many service bays...nice areas to talk with the sales rep and the financial room was nicely secluded... Jill the lady that helped us with all the paper work was extremely pleasant and totally efficient in explaining all the details to us...very professional ..thank you Jill... The experience of obtaining a new vehicle through Nissan Cornwall was very informative and a awesome experience for us... No pressure what so ever our experience with Nissan Cornwall was truly a pleasure for us...thank you...
Both my spouse and I are repeat customers of Cornwall Nissan. Their service is excellent.
Kim was very knowledgeable and helpful returning calls as necessary to answer my questions.
They were very friendly and helpful. I felt good about trading my vehichle. I did't have to worry about a thing. They took care of everything for me. I was given business cards and given the permission to call whenever i needed to. If i had questions or concerns to call anytime. They were very helpful and explained things clearly. I was very excited to purchase a new vehichle with Nissan. I needed change and they put me in a beautiful vehichle. More importantly, my son absolutely loves the new Rogue! So thank you for your great costomer service. I greatly appreciate it. I appreciate that kind of costumer service. Thank you so much. I love my new Rogue, i can't wait to take it on a long road trip!
Kim Delo is a very professional sales agent. Knows her product very well. This my fith Nissan vehicle since 2003, have always had great service & Kim shows great concern for your needs & requirements. She is a great asset to Cornwall Nissan. When I was managing a major furniture store I would have loved to have her on my team. Very easy to deal with them. Cornwall Nissan team from sales to office to service very willing to do what needed to be done. It has been that way since I began buying or leasing vehicles since 2003. I asked for a couple of things to be done when I picked up my vehicle that I had forgotten to ask & they were done with no problem. Again this is why I like to deal with this dealer & his team. Very easy to deal with them. Mr.Gabriel & the whole Cornwall Nissan team is second to none Cornwall Nissan is an asset to Nissan Canada. From Mr. Gabriel the owner to the service staff like Andre & Jacques, the sales & office staff & the service technicians it is very hard to find better. You are treated like a friend & not a number. It is one great dealership. Bravo Cornwall Nissan
Highly professional and efficient. Reasonable and timely. On time as promised - organized and thorough. Neat and clean. staffed with good people. This is probably my fifth car purchased from this dealership. I am pleased with all aspects of the way they do business. I know that Cornwall Nissan will look after me.
Steve was great to deal with. Steve took the time to explain everything to me in the sales of the car.Kim was very helpful also. Jill is my hero. She is very knowledgeable and sure knows her business. Jill sure took all the time I needed to help me. Great Lady. I know all the service dept. workers. This is my 5 Nissan. Jacques is the best.....
Extended warranty I should have taken it for 20,000km/year. instead of the 15,000km/year. I travel to Ottawa 2-3 times a month and did not think of this extra mileage. I went back the next business day and tried to change it but was told too late. Speedometer dash was not properly installed and winter tires were not on rims as per our request
Spencer was an excellent representative of Nissan products, very helpful and was extremely helpful and courteous. Jill was very knowledgable and very nice and friendly lady. Very clean and all personnel were very friendly and helpful - also coffee and donut was appreciated.
The Sales Rep was able to give us different options to suit our budget. He allowed us to test drive different size vehicles but gave recommendations to maintain budget limit. Knowledgeable and courteous. He gave us time and privacy to discuss purchase, financing was agreeable and understood. Was informed if I did not understand any of the features following explanation to feel free to return and will review again. He detailed overview of the financing, overview of the car repeating use of features that initially I did not understand how to use. Negotiations were at desk in showroom which were open to public. Financing took place in a closed office for privacy. The Sales rep did not attempt to sell a vehicle beyond our budget means. He remained focus on what was available and options for sale
Excellent. No problem setting up an appointment. Very flexible. The service was for a recall. A very positive experience. Very friendly, fast service. I waited there. Service was quicker than I expected. The fact that someone came out as soon as I arrived, and as I was leaving, to walk me to and from my car to make sure I didn't slip on the ice. I was impressed. Staff always friendly and helpful at Cornwall Nissan.
I always chat with one of the service agents and they are very courteous and polite. They always work around my schedule and if I drop my vehicle befor work, they are ready to get me to work on time. Great service at all times. Over the years I have leased 5 vehic,Es, so I have a long standing relationship with my dealer. I only service my Nissan at the dealer so they know me well, know what I expect and bend over backwards to fulfill my needs. The friendliness of all the staff makes me feel welcome. I know that my Nissan dealer and his staff value my business. That is important to me. I have loved every vehicle I have owned!
Their std prices for maintenance services much better priced than in Kingston...that is why I drive to Cornwall where I purchased the car. The staff is always very friendly at Cornwall Nissan no matter who you speak with. I have never been disappointed when I call nor go to the dealership directly as they always make your feel welcome not a hindrance. Always wanting to help in any way they can. I LOVE my Nissan Altima but I would not just go to any Nissan Dealership...Cornwall is the best by far that I have dealt with :)
Best service ever
Dear Cornwall Nissan I purchased 2 Vehicles from you guys in the Past a Brand new 2012 Nissan Maxima & a 2014 new 370z with no problems I come All the way from Ottawa The other Day I was having problem with my new Infiniti & came into your Service Department and had my car checked out I have always Received good Service from you guys until i met your new Service Adviser Kellie Lalonde & because of her Rudeness & Attitude & poor customer Service skills I will not be returning to Cornwall Nissan she treated me like i was driving a Kia she needs to take the time too listen to your customer needs instead of Rambling on & on about stuff I dont need to know about like her love life etc etc Merry Christmas Cornwall Nissan
Received a text message asking for a review of your service. My partner mad an appointment several weeks ago to have the new snow tires on rims installed purchased with the two new Versa Notes earlier in the year. The appointment was for 2:00 P.M. by 3:00 P.M. the cars had not moved. I realize it may have been a busy day but the appointment was for a tire rotation only on both cars. After 4:00 P.M. they were finally ready, two hours later. I could have done both of these cars myself in an hour and I will do the next time. When we went to drive away, I noticed that Simopne's wheel covers were installed but mine were not. After reaching home I attempted to install them on my car. They would not go on. The next day I returned to Nissan to have then installed and was informed they could not be because the rims were OEM rims and not Nissan rims. I purchase a brand new automobile and expensive Michelin tires and the rims installed are not Nissan???
This is not our first Nissan as well as our second used vehicle (not a Nissan) also came from Cornwall Nissan and Spencer has been wonderful each time, Always speaks to em when in for service. Calls me by name and reembers little deatil about my family so that you feel that he cares and is interested in us. We are always pleased or wouldn't go back. We obtained the vehicle much faster than I expected or thought possible. Quick and hassle free. Spencer even helped us clean out our belongings from our old vehicle. Whole dealership treats us like family. It starts at the top with Gaby, sales manager, service manager, Spencer and all the staff. Even the shuttle driver knows me by name and knows where I work. A wonderful dealership all around, bright and cheerful. Clean and the cars sparkle. We have loved or Nissans and have recommened them.
Very good deal with same person before and would again upon trade time if Nissan has a product I like. Tthey stated their best price and i agreed. deal done. It was great problem free. Told to drop around anytime for additional assistance. When demonstrating the vehicle's features, it was to much info to be absorbed in one setting. I am getting older for all this tech stuff!!
Our sales consultant was Very good.
There were no problems with the Sales Consultant, it was done in short order as I was an existing owner of a murano and knew what I wanted. I did not really negotiate as the offer fell within my excpectations. I was completely satisfied. What can I say, the retailers facility was just fine to me. The proof will be in the pudding when service is tested!! I am not a complainer until there is something to complain about.
I would just like to take a moment to say the staff at this site is wonderful, from the guys in the service dept to the finance and sales reps. So friendly and eager to help. They got me into a new Sentra for less than I was paying on my Juke and went out of their way to make me feel comfortable the whole time. Made the process so easy. Thank you to everyone!
Our Salesman was very knowledgable and looked for options that would meet my needs. He stayed way after closing and I never felt rushes. When with the Business Manager it was outstanding! From our inital conversation on the phone I was made to feel comfortable. I felt like I was part of the family. Above and beyond service. I would hire your Business Manger in a flash if they were looking for emplyment. The customer service I received from your Business Manager is legendary. Totally and amazing experience.
I always enjoy going to the dealership everyone is so welcoming and friendly
Very pleasant, very professional. I was very pleased with the process. All my questions were answered. Very pleasant atmosphere.
Our Sales Consultant was very imformative and took the time to listen to our questions and was very knowledgeable. The price wasn't really negotiable, however we were notified of discounts through my emplyer that we weren't even aware of. That was a positive point. We both had to work until 5pm and the dealership closed at 6pm. The staff never made us feel rushed or anything. considering we were there well past closing time. Our Sales Cunsultant was very informative and fully explained everything. The honesty of our Sales Consultant, who disclosed employee discounts that we weren't aware of whihc caused us to have significant savings on the vehicle. My parents are loyal Nissan customers and based on their experience and our recent purchase, so are we.
I have always been a fan of Nissan cars, but I have never really been fond of the Montreal Dealerships I have dealt with.
My last purchase brought this concern right into my headlights. My experience in the Sales Dept of Metro Nissan left very
much to be desired in terms of sales service and customer relations (their service dept however is first rate!).
On a recommendation from a friend Stephen Holtzman I contacted Cornwall Nissan. Boy was that an eye opener.
They solved my problem in a week with absolutely no complications whatsoever. Their professionalism was apparent
right from the get go. Cudos to Steve Eastman and Jill Caron (the only two members of the team I met).
I can't thank you enough for how you took care of me at every step of the way. I will recommend your dealership to all
who will listen. The short drive to Cornwall is worth every mile traveled!
Our Sales Rep was responsive, helpful, patient with our indecision about the course to go. Trade in and purchase of the new Nissan was effortless and painless. Awesome in terms of how quickly we moved through the processing to picking up the vehicle. Cornwall Nissan did a very good job of arranging a fair deal given that my trade-in Altima was 2012 but had higher K due to commuting. From the Sales Reps to the General Manager, all were excellent, attentive, helpful without being intrusive. They gave much appreciated informed opinions about options which ultimately lead to the current purchase which was the right vehicle for our current needs. Our Sales Rep did say I could drop in anytime if I had questions regarding the upgraded electronics which are impressive. Could not ask for more flexible, reasonable people. Really could not have been any more effortless. I need to move fast and they were with or ahead of me all the way. They really extended themselves to work out a deal that felt reasonable and met our needs. Our Sales Rep and the General Manager were great. The General Manager is always welcoming and efficient. The sales staff have always been helpful, never pressuring, giving appropriate and informed choices. Great dealership! The personal connection means everything. I have been going to this retailer since 2012 and have a 2014 Rogue with them as well so I know the staff in servicing. Clean, well organized. Limited space due to use of a building that had been built for other purposes, but they have managed to set things up so it feels open. How about having a shiatsu massage therapist on staff to treat customers during the process :) They are doing a great job at Cornwall Nissan. That doesn't happen very often in any work environment and they clearly extend themselves every time to treat customers with the utmost respect and care. I think the Japanese would actually find this retailer very much in line with their manner of conducting business.
Our Salesperson, the Business Manager and the General Manager were all amazing! I e-mailed in the morning and that night I was doing a test drive. The Salesperson was extremely personable. It wasn't all about business, she was genuine. We came to figure out that it seamed that everyone was like this at Cornwall NISSAN. Everyone exceeded my expectations. My Wife and I were impressed with how clean the facility was. We could not believe it compared to other dealers. I have already recommened Cornwall NISSAN to several people, telling them the incredible customer service. I would recommend Cornwall NISSAN to anyone.
Great people there especially, our Salesman. He answered all my question with accuracy and very friendly
Great dealer, great cars. I have been dealing with Gaby and the team since 2004, I have no reasons to look elsewhere, keep up the good work! Currently 5 Nissans in this family;)
We just made our 2nd purchase from Cornwall Nissan.So easy to deal with. Nice honest service. no sales tricks. They know the products they sale inside and out. Big thank you to Spencer, Steve, Cory and Jill. I'd also like to thank Stephen Holtzman for bringing Cornwall Nissan to my attention. Loving my new Juke. Thank you.
I absolutely love my 2015 Nissan Versa Note SR. Thank you so much for everything you guys have done for me. I couldn't be happier, and a few weeks ago I didn't think things would turn out this great. You guys really made a very stressful situation so much better. You guys are superfantabulous. Thank you to each and ever one of you, you're an amazing team.
What a wonderful car dealer. I couldn't be happier with the service. It's wonderful to walk into a dealership and be treated with warmth and respect, and an important person and not just a customer. I highly recommend Cornwall Nissan, and I will definitely keep dealing with you. I bought a 2007 Chevy Cobalt SS in August and that was the first time I had ever set foot there, and Kim and Jill were amazing. Sadly, I was rear ended two weeks ago, and Steve and Jill truly stepped up to make my bad situation better. I am now the proud owner of a 2015 Versa Note SR, as of Wednesday. Thank you so much for everything you've done. You guys ROCK!
If I could rate the overall responsiveness of Cornwall NISSAN higher I would. They were pro-actively responsive. They answered questions and solved problems before I even asked. The Sales Consultant was very pleasant and kind and considerate. During the negotiation and financing I felt as if I was sitting and chatting with a friend rather than doing a business transaction. The most wonderful part of the demonstration was constantly being told - "don't worry, if you forget, we are still here, just come back". During the vehicle delivery I realized that these people are simply doing their job, but I really felt that they cared about doing things right and making sure the client (me) knew everything necessary. I sat in a few of the cars in the showroom and decided to test drive three. When I got back with one car, the other was waiting for me, ready to go. Finally I really did have excellent service. Friendly, but not overly personal, nice smiles, seemed happy to see me. It was a very good experience.
I have been stranded in Montreal twice this year after dark with a serious flat. Spinelli NISSAN was contacted by Cornwall NISSAN and they treated me as if I was their regular customer. Even gave me a courtesy car to drive home as they had to repair my tire over night. The service has been fantastic especially from Cornwall NISSAN but also from Spinelli NISSAN in Montreal. Now if only NISSAN would bring out a diesel version, all wheel drive ROGUE or JUKE... I would be in heaven!
I give a big thanks to Mr. Gabriel & his service staff for resolving a hard to find heater problem. My 2014 Nissan Juke was in their shop for over a week while they put every effort into fixing the issue. After replacing four sensors & finally the Climate Control unit which was the actual culprit my car is now back on the road. As I leave for Florida on Friday I am very happy to have this resolved. I highly recommend this dealership for it's commitment to customer satisfaction. Thanks especially to Andre, the service manager, for his efforts. I will be back.
Our Sales Representative was friendly, honest and very patient. He answered all of my questions and went through all the cars I was interested in
Our sales rep was fabulous to deal with. He has only been with Cornwall Nissan but I was truly impresses with his professionalism and courtesy. I went to buy a battey and came out with a new Pathfinder...Good Job!!!
Always happy to serve me. Made me feel important every time I went in. If he didn't know the answer, he went to find someone who did. This is my third Nissan from here. Love the service
Our Salesperson was extrememely efficient and knowledgable about the car. She bent over backwards to answer our questions. She followed up two days later to see if we had any concerns and was able to answer my questions on a technical matter.
She was very straight-forward, funny and down to earth. She didn't act so much like a sales consultant but more like a new friend; because of this I felt very comfortable with her and I trusted her.
Helpful, knowledgeable, honest and welcoming!
I was very pleased with the sales consultant.
Wonderful, fabulous, etc.
Our two salesperson's provided an excellent customer experience/ My husband and I are very satisfied with out vehicle and service we received.
As we were pulling into the dealership our Salesperson was waiting for us (outside) From that moment on we had a great client experience.
Our Salesman went way above and beyond. He was so flexible and understood what I wanted and that I didn't have much time to deal with him so he problem solved by giving my mom the car to bring to me. They were quick and efficient dealing with the Quebec licensing fees and taxes which I know not every dealership is. Beyond impressed. This is my first car I'm pretty damn happy!
Our Salesperson was knowledgeable and understood our needs and provided us with a proper solution to our needs.
Very good
Our Salesman is always a pleasure to deal with!
Even though I was a walk in, he made me feel as we had done business for years. And again I repeat he cared about my needs rather than pushing a vehicle that perhaps would have given him a higher commision. As well he made sure they got me the color I wanted (white) rather than pushing one they had in stock.
EXCELLENT... I purchased a used Altima almost 10 years ago from Cornwall NISSAN with great experience. It was now time to trade in the ol' gal (my car) at 325,000 km!! So returned to Cornwall even though I moved over 2 hrs away several years ago but I returned to Cornwall NISSAN to purchase my NEW vehicle...as I knew who I was dealing with and the overall good impressions I was left with previously!!
Cornwall NISSAN is hands down the best car company we have ever dealt with! Just great staff all around!
We purchased a new Nissan Altima ( just purchased a Nissan Versa a year ago as well) and I have to say once again Spencer and Jill have outdone themselves once again, friendly, professional and excellent service!! Big thumbs up to the Nissan folks.
I would like to thank the employees at Cornwall Nissan for making things right after a minor miscommunication error. Mistakes may have been made, but in the end it's seems they truly do care about their customers, and will go out of their way to make sure everyone is satisfied.
"I stopped into your Dearlership today as I had an issue with the wiper blade on MY 2012 Frontier I purchased from You. I went in with the intentions to purchase a new wiper and the parts person insisted at looking at the one on MY truck. He ran out and repaired it on the spot and would take nothing for His time, to Me this was true service. This has fortified My thoughts of anyone I know to recommend Your dealership thinking of a New or used car purchase. Sorry I did not catch his name but it was much appreciated. Thanks"
Nissan Customer Voice Response: "Thank you for taking the time to get back to me. This, to me, demonstrates a strog desire Cornwall Nissan has to meet and exceed the customer's Nissan experience."
Love my new Nissan Altima!! Gary MacNeil is an A1 Sales Consultant. Highly recommend Cornwall Nissan. Friendly & knowledgeable staff (not at all pushy) from Show Room to Service Department. This is my second purchase at Cornwall Nissan.
Great service from Cornwall Nissan! :) My husband got a 2014 Sentra last week, and we are just waiting for the Micra to come in mid-April and we'll be a 2-Nissan family! My husband said the service was great, and that Spencer was awesome to deal with! Thanks guys from the MacNeil Family!
I would like to send a huge "Thank You" to Cornwall NISSAN - Andre and Jacques who helped me when my car broke down and I was stuck on the 417 near Casselman. They made sure I made it to Cornwall and arranged a vehicle until mine was repaired. I'm so grateful. Reprinted from Letter to the Cornwall Seaway News
Popped in to get a part for my 98 Nissan Quest which was purchased in Quebec (I'm a new resident to the area). They were very friendly and helpful, and even sorted out my keychain thingee at no charge. Thanks guys!
Today I purchased my new 2013 Altima at Cornwall NISSAN, I can say that: This Altima was sold to a very nice and happy customer! Their service is pretty awesome, Spencer and Steve really ensure that they met my expectations! I certainly understand why Spencer is part of the Club Excellence! Thank you to both of you and to your team! Looking forward to car servicing in Cornwall! We ended up at Cornwall Nissan last Saturday , they stayed extra hours for us. We heard about Cornwall Nissan from Stephen C. Holtzman Facebook post . (Maryse)
Enjoyed each visit that I make to Nissan, staff at Cornwall Nissan are extremely friendly, courteous and knowledgeable.
Purchased Nissan 2011 Juke, then 2012 Nissan Titan. Great guys, easy to deal with..
Luis
We purchased a used 2009 Murano two years ago and the buying experience and after sales service has been nothing but exceptional... They go above and beyond every time we take it in for service....
You can thank Rosco for the amazing customer service! He always goes above and beyond for us...
Shawn
Hey Jill,
Just wanted to say thanks again for the loaner car last week, you guys really helped me out!
However, I want to apologize to Jacques because I realize I hadn't checked me messages all day Friday, and he had left me a couple voice mails requesting if I could return the vehicle asap. So when I showed up on Fri to pick up my car, I had no clue about the Altima. So Sorry for that!
Thanks again to you and the team, you're an A+ in book!
Shawn
Want to say thanks to Cornwall Nissan for the baby gift....
Megan and Matt
Several years ago when we lived in Pointe-Claire, Quebec we were looking for a certain model of the Nissan Quest. We could not find it anywhere. My husband and I did a search on the Internet and found it at Cornwall Nissan. We dealt with Kim and had nothing but exceptional service and still love the Quest today! When it is time to purchase another vehicle, you can be sure it will be from Cornwall Nissan and their team again.
