I needed a bearing changed which was covered under warranty. I dropped off the car on time and the work was completed on time or even slightly earlier. the car sounds nice and quiet now.
Since moving to Eastern Ontario 12 years ago we have always enjoyed excellent service from both the vehicle service and sales dept's of this Nissan Dealership.
Everything always goes good when I go to Nissan
excellent service.
You asked me questions, I responded. What else?
Great dealership to work with.
no particular reason.
I needed service and people went out of there way to accommodate me quickly and with care.
Excellent service!
Always great service.
Thank you Andre and Jacques! Amazing service as always.
This is my 4th vehicle with Cornwall Nissan. Nothing but positive results from the team. Spencer, Sue and Jill is one of the main reasons I return to Cornwall Nissan. Keep up the good work and well see you for my next vehicle, Titan.
Because that is the way it was.
Very good and dependable.
Very satisfied with the service, my light was fogging up, brought the vehicle in to get it check, and they ordered me a new light right away, and was installed within a couple of days. That was awesome !
Everyone is very cordial,always with a pleasant smile.Makes you feel you're no.1...Always appreciate the washing of the car.Thank you for asking....
Jacques, our Service Manager, is such a friendly & knowledgeable man. He always greets us by name & with a big smile!!!
good service
Happy with all the service I recieve at Nissan.
Great management, sales and service dealership.
Staff are always warm and friendly. Good service and no problems ever. Always happy to entrust my car service to these guys.
Great overall service.
Very happy.
Every thing was done quickly.
No issues. Any questions, problems anserwed and or dealt with immediately. Very pleasant atmosphere and cool people at Cornwall Nissan!
Friendly service.
Very good friendly service advisors and staff.
We always have great service.
Service is always great and never had a problem.
I have always been happy with the service at Cornwall Nissan and I still am.
Very efficient and prompt service.
Jacques is truly amazing at your Cornwall Location. He is why I return !
Good service.
Service was excellent.
The service was excellent.
They are very friendly I would tell everyone that.
I am extremely happy with the service offered at Cornwall Nissan, Gaby the owner and his team are truly exceptional, professional and very knowledgeable. I have been purchasing all my vehicles with Cornwall Nissan for the past 15 + years, always very satisfied.
I am very impressed with cornwall nissan service.
Outstanding service every time! :)
Great service and friendly.
Very good service and friendly staff.
They deserve it. They truly provided exceptional service.
You feel like you are important to them. Gab I and Jacques are super!
Always good service and Jacques is always friendly and knowledgeable.
Good service.
Jacques in service is an asset to the Cornwall Nissan team. He's always there to assist. Mike Norris in Parts is also a great resource. I purchased a Frontier from Cornwall Nissan recently and Mike got me a great deal on the parts I needed.
Good service! The wait was a bit long...
Because the service here is extremely hard to beet and the employees are friendly.
Nissan great service. As for the scoring you can never get excellent because there's always room for improvement.
Always pleasant.
Expensive but quality service.
The experience was better than most I have been exposed to over the past number of years.
Very good service!
The staff are always professional, knowledgeable and very friendly. They go above and beyond to help you understand and always keep you informed. Amazing service from the top down.
Very friendly staff . Great service. You feel like your part of the family.
The overall experience was excellent. I'm happy with my vehicle. Thanks!
Gaby went out of his way and took the time to show my new purchase to my fiancé and explain not only the vehicle but the break down of financing!!! It was a pleasure to sit and talk and feel like you were a valued customer
Excellent service all the way
The greeting was very friendly . Our salesman, manager Spencer was very honest and friendly.. The Pathfinder we were looking for, the dealer didn't have one on the lot but he found an employee who had a Pathfinder and we went out for a test ride. I thought this was very good service... Spencer went out of his way to give us the best service. Thank you Spencer.
Third vehicle from them always handled well all problems if any addressed in a timely manner!
Spencer and Sue are always a pleasure to deal with and always go above and beyond for my automotive buying/financing needs.
great truck with an awsome warranty
Like in all our purchases with Nissan, we where treated like a valued customer.
We had the full attention on all the staff, from the sales to the owner of the dealership.
It was an all around good experience
Amazing service
Kim from cornwall is amazing. I felt very comfortable walking in and being talked to as a person instead of some opportunity to sell a car.
It was an outstanding experience.
Everyone was so interested in my husband and I. They were really focused on helping us to seal the deal and see to it that we drove off in the vehicle we chosen. Thanks so much
I am a repeat customer. My brother bought one the day before me. He is happy with his. I know I will be back in three years.
Delivery was good but a little rushed. I should have spent more time inspecting vehicle. The day after delivery found a scratch on the paintwork and cannot say if it was there or not when I picked up the vehicle
Je conduis une Nissan depuis plus de 30 ans. J'aime le produit et le personnel à Nissan Conrwall.Excellent service ! Merci. Dolorès Stang
Always a pleasure to deal with the staff at Cornwall Nissan!! They are pleasant and knowledgeable
In the 15 years that I've had my cars services at Cornwall Nissan, they always met my expectations.
Mike was a great sales person. No pressure. Introduced us to many of the team members and looked after our needs. Receptionist very friendly, a good representative at the front desk. Dealership very clean and welcoming
Jacques and Andre were great in getting my daughter's Rogue in right away. Commendable service! Cornwall Nissan has been very helpful every step of the way. From Jacques, to Andre to all the mechanics. Always willing to assist in any way possible. Though scoring a perfect 10 may seem to generous - for me and my family it is not enough. Cornwall Nissan and the entire staff have been not only formidable in our purchase to service to parts...they have now become our family. Thank you for everything.
Great service !
Everyone was very friendly and they did not push. They gave us the room to look at other dealers
only small boo boo made was the next service appointment sticker. Instead of marking it 8,000 kms. from current service date, the kms. of that date was recorded. I took car back when I noticed and service rep was fantastic - gave me a new sticker right away with the correct kms. for the next service call. Overall, I am very happy with the not only the service, but the focus on customer service this dealership has. My experience has been awesome from sales, to service, to the owner of the dealership. A fantastic team!
over the past 11 years the service I requested has always been performed on time and to a a very high standard.
Happy with the service
Wonderful, friendly service!!
easy
Always a pleasant experience. Very professional but friendly as well
Exceptional service & honesty.Thought I needed air filter & was told everything was ok by Scott the mechanic.Honesty like this is not seen today.
Great dealership with great service.
Service was great during last visit. A warranty issue was fixed and they even washed the car.
SUE was making sure that everything went smoothly so I wouldn't stress
helpfull, courteous, and personable staff and owner
Jacques is a gentleman and helpful. I travel from Alexandria because I trust him. If he tells me something needs fixing I don't have to second guess him
Work is always perfect
Good service
It was a pleasant surprise to have the car returned and washed Thank you we are happy clients Lorraine Cartier. We always receive excellent service and everything is always completed according to our discussion
Super professional service
Service was fantastic all around. I have been singing your praises since I picked up our vehicle.
When I called to book an appointment I was able to get the day and time I wanted.
good service
good service
Gabby is an exceptional person his demeaned is great he takes his time to explain and answer any questions that I may have. Nissan staff go above and beyond to please their clients. They are to be commended. Thank You Nissan.
Every thing I was looking for
All Good, thank you
The service is great and the salepeople always have a smile and always say hi ! Overall i'm happy with everything ! ????
The dealership experience was excellent. Mike O'Brien was exactly what we wanted in a salesperson and Sue Swallow was excellent in finalizing everything on the finance side. My wife and I are looking forward to several great years with a great vehicle!
Un service exceptionnel. Très satisfaite de mon expérience.
We have been extremely satisfied with the quality of service. Warranty work was also done at the same time. We were very satisfied.
Excellent experience
Friendly,helpful & thorough always.
Great place to deal great people
I have bought 7 Nissan's from you and had a perfect experience with all different depts
I found the service to be exceptional. I came because my tire pressure light was on. they looked at it immediately and found a nail in the tire. Excellent service
Everyone was very informative and helped along the process of purchase. Kim made car shopping very fun!
Excellent service department
Very satisfied with the service experience, and with my Sentra SV!
8's - self explanatory 5's - parking lot small and congested - average service time - no problem - could take a minute and go over the completed work order explaining exactly what was done (next time I'll ask).
Cornwall Nissan has a pleasant professional atmosphere and truly dedicated personnel.
Very satisfied with Nissan vehicles and there maintenance department. Always well received when there.
Cornwall Nissan always goes out of their way to ensure your satisfaction. This purchase is yet another example. The Mainville family has purchased 13 vehicles from Cornwall Nissan since 2004.
There was a mechanic available to come for a road test with me. Awesome. I got the call that my car was ready and I picked it up the next day. There's always room for improvement.
Excellent customer service right from when I walked in door
Spencer and Sue had excellent service. I liked that they were not pushy! My husband and I really liked the customer service. Felt it was genuine. Very professional.
Quick and painless...
very pleased clean friendly environment
Service always satisfactory.
Fast & efficient
Very friendly and accommodating service. Thanks to Jacques.
I waited in the waiting room for about an hour while the oil was changed and while they test drove the car to check the RPM tac. Nice and comfy and enjoyed free wifi :)
The stat is quite knowledgeable about their product, service is very goof and the people are courteous.
I have never felt so well greeted and assisted and not to mention the warm feeling af being so relaxed and comfortable in buying a new vehicle as I was with the Bussan team.
They took the time to explain everything I needed to know about my new purchase . Kudos to the Nissan dealership
Because I bought my Nissan 5 years ago and they have alway gone above and beyond for me. The team in Cornwall truly are the best.
We felt very welcomed and we are very impressed by the level of service.
This dealership has consistently very welcoming and competent personnel.
Smart, aggressive sales staff offering creative options. Very friendly
The staff at the Cornwall Nissan are all amazing. I am not regretting my purchase. From getting greeted on the phone by Kelly to dealing with the guys at service. Five stars all around.
Friendly, courteous, quick check in and thorough inspection of car in addition to oil change appointment was made for. Only minor issue was hour and 20 minute wait for scheduled oil change which seemed little excessive.
Everything was great
I needed a car as soon as possible. After choosing the Nissan Micra, the staff made it possible for me to drive my new car of the lot in one day. They were fast and efficient.
Polite,all done in a timely manner and smooth sailing from start to delivery.
Just the way it was
Consistently great service. The only minor suggestion is real cream for the coffee in the waiting area...
Pleasant experience
Genuinely nice people. Kim made me feel welcome and Sue made the financial aspect quick and smooth.
got an appt the same afternoon that i called. Had to get 2 new filters put in, along with the oil change. Jacques took the time to show me the old dirty ones, which i appreciated. waited for it. had to change 2 other filters which took a little longer. i would recommend Nissan, everyone friendly and made sure i was comfortable in waiting room. Jacques Charron recommended i come back to get maintenance done on front and rear brakes and will do that in few weeks. I appreciated washing my car. I think that's a great benefit of buying/leasing a car from Nissan.
I am very pleased with the service at Cornwall Nissan.
Excellent service
Good experience
THE DEALERSHIP HAS INTEGRITY.
Always have great service at Nissan Cornwall. They listen to my needs and work within my schedule.
the service was excelent
I had a good experience
Very easy to schedule appointments and the estimated time to wait is usually accurate. Very much enjoy the service department staff.
Very friendly, listening to our needs, did not try to push for something we didn't need.
Service is always Excellent
Very pleased with the experience and purchase.
I was very happy with every aspect of the services we were given. I am super happy with my purchase and would not hesitate to refer anyone to your location. Thank You! Kindest Regards "D"
Spencer and Sue are great and very helpful. We loved their service and help with picking the right vehicle for us and the ease of doing the paper work. We will be back for our next vehicle.
Great service. Thank you Jacques and staff. Everyone is so helpful and professional.
I did stand for a time.. there was a person working in a corner cubicle. He would have notice me as my car was parked in front his window & I got out.. I'm sure he saw/heard me. Then a short time later owner greeted me.with pleasure. Gaby. Over & above friendly, personable. Very efficient, great service. Can't say enough about Sue. Assigned sales person was excellent ( mike) he loves his job.. very helpful to explain vehicle bells & whistles. Just over all great. Just because they treated me like a person with no judgement. All people were super friendly.
Always get the best of service and that is why I go from Ottawa to Cornwall for my cars. My grandson really likes them too as I took him with me. He is planning on leasing from them as well
Everything was very efficient and the pricing for the oil change was very competitive. Tks
Always exceptional service
quality of people and service
Very human and pleasant experience. Only gave a 9 on job satisfaction because a minor issue did not stay resolved. It came back as soon as we got home.
Tous ces gens ont pris le temps de m'acceuillir et répondre à mes questions avec le plus grand soin. Tout m'expliqué comment fonctionnait la voiture et tout me mettre en français dans le tableau de bord. un grand merci à Cornwall Nissan.
can't ask for better
The service was great everything was on time and the Service Advisor very friendly.
I was very please
service was great
Every one was very nice to deal with.
I found my experience very easy and pleasant. I bought my first car at 19 this is my second new vehicle, and it was painless and very easy! I would highly recommend Nissan to any friends or family members!
Could be all 10s; I tend to grade on the low side, if you can call 9 low:) Great experience overall
SERVICE Manager, IS WELL INFORMED OF WHATS HAPPENING, AND BENDS OVER TO SATIFY THE CUSTOMER. Goes the extra mile
They are always friendly and they care about their customers
Because so-far I am very pleased with my Micra and the dealer(Cornwall Nissan). I have it for 2.5 years & 31,000km.
Very flexible and great friendly service
They came to my home and picked me up to pick up my vehicle
Happy with the service. I was advised of a service package that met my needs.
Was very disappointed to find out that even thou we have the extended warranty and the car has 81,000 that the day time running ballast is not covered.
Good customer service team all around
Shop was closed and salesman took my keys and information. I had no appointment. We are always treated very well. This time our windshield wipers stoped working during a bad storm. It was in the evening and we knew the shop was closed, but we could drop off keys and call in the morning. But it so happened that a salesman was still working and he took our keys and information. Next day we where told part would need to be ordered. A loaner was made available for us. We have two Nissan vehicles and many friends with Nissans vehicles, we are all pleased with the service we receive. Thanks
I am pleased with the consistent, courteous service.
Was treated with great respect not like I was an inconvience
had exceptional service. Purchased my grandson's car there and now he wants to see them about a future car. The trip from Ottawa to Cornwall is well worth it.
Great service from here. Just issue with transmission in pathfinder. 2nd one in 2 months?
Friendly, polite and accomodating Staff! :) Service has always been good. Thank you
Good service
Jacques is a pleasure to deal with, courteous, knowledgeable and just nice to talk to. Just a great group of people, they really care.
Been with Nissan for many years. Wouldn't be if service wasn't excellent.
Jacques is wonderful.
excellent service with exceptional staff
It was an Anniversary special... All was done with ease!
As always, the staff and service are exceptional
Took me home and then picked me up afterwards. Work done thoroughly and as promised.
Because it is that way..
I have nothing but positive feeling for cornwall nissan
i will return again
It was fantastic service from start to finish.
Good quality jobs done.
Just telling like it is ,just hope this is the way this service will continue as the song says "As Time Goes By .. lol
Good service
great service and friendy
I did some shopping around and as soon as I walked into the dealership in Cornwall I was made to feel special. Thank you everyone for your professionalism.
Best in ontario
when we walked on to the lot, Sue came over and said the sales staff were busy but she would have someone attend, Spencer came out and explained the options, pricing etc. and continued throughout the purchase. Sue explained all the financial and extra's that were available.
Having the owner Gaby of Cornwall Nissan greet us as well as the sales staff a very impressive move. We embarked on our search for a vehicle at a busy Red Tag sale and though the dealership was busy, we were treated royally. Thank you Our sales person Spencer at Cornwall Nissan was very knowledgeable about all Nissan products. He was a happy and friendly sales rep and we were very impressed. His enjoyment of his position was obvious. Spencer showed me how to maneuvre all the bells and whistles on my Sentra and encouraged me to bring my vehicle into the dealership at any time I needed assistance with the mechanics of the vehicle. Very much appreciated. Not all dealerships encourage taking the automobile home for a weekend. Great idea as this enables the purchaser to be better acquainted with their possible choice. I am on a fixed income and Spencer appreciated this and did not try to sway my decision and show me models of cars outside my price range. Sue at the Cornwall Nissan dealership was very knowledgeable about the many aspects of financing. She explained to me my choice of leasing and helped me better understand the process. She was very friendly and though it was a busy time at the dealership, she never rushed us nor skipped over any dear ails. Nissan is very fortunate to have Sue as part of their staff. A super gal. My experience with Nissan was very positive and I along with my partner were treated in a relaxed and respectful manner. We never felt pressured or made to feel inadequate.
My answers are self-explanatory
smooth process. nice and professional staff
They (CN) showed appreciation of customer's concerns which is unusual après SALE is finalized... The VEHICLE is the BEST that I have owned in my LIFETIME not only for performance but for the attention paid by CN's service department.
I never have a problem with the workers. They treat me with respect.
This is my first Nissan and was exceptionally satisfied with the great service and smooth transaction throughout the whole process. Cornwall Nissan is a great place to purchase a vehicle. Thanks again, Bruce MacDonald
This is my second purchase at this dealership and would return for a future vehicle purchase.
Always a great experience at Cornwall Nissan.
I was served very promptly and did not have to wait an overly long time
I had excellent service I did share it with my friends and famiy on Facebook Gaby ( president)and his team are amazing to work with they help me make my purchase very professional no time waisted I m very busy and with them they made it easy thank you Nissan Cornwall
I feel like a family member at Nissan in Cornwall. The staff is always helpful and very supportive when explaining what needs to be done with my car
Jacques always gives good service and I feel I can trust him.
Overall good service
best customer service I've ever had from a garage/dealership!!! Great people, super helpful and caring :)
I appreciated the ride to my destination while my car was being serviced.
Very happy
Because they all drive different makes and not ready to switch yet
Wouldn't go anywhere else to have my car serviced due to the excellent service and customer service at Cornwall! Nancy
All my needs were met and all my questions were answered.
I'm happy with my service:)
Kim... I just got your msg I LOVEEEE MY CAR!!!
thats how I feel
Friendly service, quick responses and great quality vehicles
Always great service
I provided Service Advisor with my service manual and asked to have 24,000 kms work done, and change my snow tires to summer tires which are stored with dealership. No price was provided by service rep. I am fortunate enough not to have to worry about finances, but this is not so for most. I was not informed of progress while work being done. Time for service was about 1/2 hour more than estimated, and only when I called to pay was I told that they washed my car on the outside.... I wonder why I was not told before doing it - even if it was a courtesy? I was not charged for this, but I am left wondering. only issue is why they had to wash my car without letting me know until after it was done? If it was a courtesy, and if I had ben informed this would be done as part of the standard service, I would have not been left wondering about this as they've never washed my car on previous service on my Juke. Should I now look forward to a free car wash on every service call? (I hope so) :D I based my scores of "average" on what I would expect service to be for my vehicle. Nothing done beyond (other than an unexplained car wash) but at this time, I still rate this dealership to outdo other Nissan dealers in my area.
Great friendly service short wait time
CANT ASK FOR A BETTER DEALER TO DEAL WITH ESPECIALLY SERVICE 200 PERCENT
Jacques in the service department is exceptional. He always goes above and beyond for me.
Great service!
always awesome to deal with
They treat me like family
Online scheduling great, service excellent
excellent and professional service from start to finish
This is my second Armada and third Nissan vehicle. Great friendly staff, patient sales consultant and always excellent service.
your the best
Everything was done well.
Staff at this location are very friendly and knowledgeable.
They. Were very thorough
I like Nissan
The service I receive when I go is truly exceptional. They always go above all that is expected. Thank you Nissan Cornwall service Dept.
happy
Online scheduling made it easy to book an appointment. When I got there advisor greeted me kindly and let me know an approximate time it would be done. When my vehicle was picked up it was washed and I had a detailed report on the status of my vehicle.
very friendly and courteous people
Very pleased with the overall service.
Service takes way to long for a simple task such as tire change or filter change , requires several visits at a time for one problem to get fixed . We are almost about to change garages because of how long it takes in the garage each time it's frustrating when old dealership would be able to have all done in an hour or when promised , you shouldn't drop off car at 830 am and not get back till 2-3 . Husbanded waiting Ed 4 hours in shop for tire change because they said it would be done right away .
Excellent service.
good service nice people
Mostly compared to Cornwall 417, service is amazing. Now I actually like Nissan service
best service I have received as long as I have been an automobile driver.
CORNWALL NISSIAN ALWAYS GOES ABOVE AND BEYOND FOR IT'S CUSTOMERS
Bin voyons!! Les gars font une bonne job!! C'est tout!!
We always have truly good service, but was disappointed in the service for the oil change, my husband has a heart condition and had to walk home as he didn't want to wait 2 hours. And was not offered a ride home... then had to walk back to pick it up! I was not impressed with that...
Service is always thorough - and when I dropped off my truck I didn't' have a ride, but a sales associate offered to take me back without even asking - I really appreciated it. Other than the high cost (I do find it expensive) - I am very happy.
I have been dealing at this dealership for sometime now. I know the service people well, they always do their best to be accommodating and provide great service. This is my 3rd Altima and my wife's 2nd Juke. Also I have directed people purchase there and so far there have been 3 more vehicles purchased that I know of from that dealership due to my description of what to expect including a new Maxima Platinum. Maybe I should be working there !
I did a price comparison for the services done with the same services I received from my previous mechanic and found there was a $20 dollar savings. I contacted the service department dealership manager set the prices and I could talk to him about it, as he could do nothing. I have worked a total of 20 years in customer service and at know time did I ever advise a customer to see someone else regarding the problem but went to them myself. Also during my time in retail service price matching was always a priority to make sure we were competitive. This does not seam to be a of any importance.
A good experience. This was my first service appointment on my recent Rogue purchase.
From start to finish it was an amazing experience. I wasn't even considering a Nissan Sentra but between the excellent service and amazing deal at Cornwall Nissan, there's no way I could have been happier anywhere else. I plan to stay with Nissan from here on out :-)
Really p,eased with the service I receive
Great service...
The wait was a little long, and no alternative transportation was available
The usual efficient, courteous treatment by staff at this dealership continues, and I appreciate it.
Excellent service! Thanks again!
The experiece was excellent.
Service manager,advisors and techs. are the best!
Always great friendly service. The details are always explained and accurate.
No company is perfect, I was satisfied, thank you.
We love our newl vehicle and the sales support. Our first experience getting it serviced was just disappointing since it took way longer than expected and one out of the two issues wasn't even dealt with. We now have to make time in our schedule to return next Wednesday to get it looked at again.
Good service and good people working there.
ALWAYS AWESOME AT SERVICE COUNTER
THIS DEALER GOES BEYOND EXPECTATION ALL STAFF
This was my 4th Nissan product. This dealership employed outstanding personnel that are a credit to this dealership. The purchase process was painless and I was assisted in making a good choice without any pressure.
Great service great price! Love the coupon on parts! Free drinks were greatly appreciated. Friendly staff. A+++ Cornwall Nissan
excellent service as always
Exceptional service from parts manager Michael Norris, his advice always professional. On time services from Jacques Charron.
just great service and service advisers.
I had a great experience. Would love to thank the staff for the wonderful experience
We only went in for a tire change and everything went ok.
Very flexible and knowledgeable
I find these are fair scores and have no problems it was just really busy at the dealership to book appointments.
The owner offered me a deal to replace my 2016 as they could. Not correct the engine noise. I WAS VERY HAPPY WITH THE DEAL AND THE 2017 I BOUGHT. The owner of the dealership was very helpful in resolving my problem.
I was impressed with Nissan Cornwall with the service I received, despite a couple of glitches at pick up. I had tried to purchase a car from Brockville Nissan the same weekend and they really lacked in customer service skills. I was at the dealership twice to buy a Juke in Brockville and on a Saturday was told that there was no one on site with authority to sell a car. That is the reason why I drove 45 minutes away to buy at Nissan Cornwall.
Everyone are friendly and always ask if there's anything else they could do and always ready to answer any questions. It's a pleasure dealing with Nissan Cornwall.
After having invested in cornwall nissan's rust prevention, rust occurded. the cornwall dealership were contacted and my complaint regarding rust showing up on my trunk area was regarded as a priority, and so far, (I have not yet dropped my car off)has been dealt with my satisfation.
Always an excellent service experience.
Very good people to deal with and a pleasant environment,not high pressure but willing to work with you towards the final price . Yes I know they make a good profit but also I feel satisfied with the purchase . Car sales are very difficult to understand but you still need to negotiate for your own satisfaction.
completely satisfied wth service
Great service very pleased customer
Service advisor does an amazing job. He's knowledgeable and reliable and that's why I continue to have my Nissan serviced at the dealership instead of cheaper alternatives.
Because, every one of the staff goes out of there way to make sure we are being taken care of. It's nice to walk in and feel welcome Burt and Donna Lefebvre
Wonderful overall experience
Always a great experience with this dealership. Everything from sales to service is above expectations every time. This was my 3rd new Nissan in 2 years, all from the same dealer.
Friendly office staff. Spencer (my sales rep) is always pleasant to deal with. This is the second, and probably not the last, vehicle he helps me get in to!
everything went smoothly
Nice people work there..:)
Nissan dealer is very easy to deal with and I am quite pleased with the service
Nissan has been a very good to me with the personal and the service
Always great service.
Service is great at Cornwall Nissan!
Because you give good servicece
I was really impressed with everybody there
Good business sense and service . Polite and respectful. Stand by their policy. Good work
Excellent service and prices...would highly recommend!
They took me at short notice and the service was excellent.
There seemed to be a lack of communications and things that should have been done were not requiring return to the dealer to have the job done.
Excellent service by all sales staff, including the president at the dealership
Spencer Roberts a gracious sales consultant. Gaby Ayman an outstanding Owner/Manager Sue Swallow helped me get my insurance in the spot with my insurance company. When you have passion of what you do, it shows on how your deliver your services. An unforgettable experience as a first time Nissan owner.
This dealership was truly outstanding. They were extremely hospitable and so very professional with the way they treat their patrons. What a class act!!! Thank you, truly amazing people. Irene & Dan Martineau
The service today was very good. They need to follow up with service manager re the back up camera issue.
it was all very good
great service
Everything went smoothly. The wait was not too long.
Fast, efficient, friendly people, nice lounge to wait
That service web site could use some tweaking to make it more user friendly - I have only used it once before and have to try to remember the process which could?? be made more straightforward. As to the term, truly exceptional. Wow, that's some description. As I only deal with my garage Cornwall Nissan, I have to assume what truly exceptional means as I have no means to compare it with anyone else. Maybe some other words than truly exceptional might be slotted into this survey. Anyway, I am very pleased with Cornwall Nissan.
No complaints to be had except maybe the price of storing the winter tires that you actually bought there.(the highest price around)
People who work in the service department or friendly, know me by name and are very accommodating, especially Kelly and Jacques.
All went very well and easily.
long time customer always have been satisfied go out of their way to please you
I received excellent service.
The team at Cornwall Nissan treat their clients all the same and make you feel comfortable and valued.
Was very happy with the entire purchasing process.
Had to rescheduling appt. wrong part was ordered. Very good service
Was very happy with the entire purchasing process
Good service
I'm very happy so far.
Excellent service from all thank you..
Scheduled my appointment online. Very user friendly and easy to do. I had instant service. No waiting to check in. Service with a nice smile and friendly attitude. My car was easy to find - right next to the service door! Everything was simple, fast, uncomplicated, and pleasant. I went online, booked my appointment for the same day, and received fast and courteous service. No complaints from me!
Friendly, comfortable, and professional service.
Exceptional service
Staff overall courteous and very obliging.
I was walking to my car when I noticed that my front left tire was completely deflated. We decided to have the spring tires put on and to repair the snow tire. I called Jacques and they sent someone to help so I can get to the dealership. Jacques is so helpful and professional. A big thank you for going out of your way to help. I feel in safe hands.
Had issues getting an appointment on previous occasions
Excellent service delivered by friendly and highly competent professionals. What more could you want? Only suggestion is cream for the coffee in the waiting area instead of the powder stuff.
Cornwall Nissan staff are very good to me and always go above and beyond to accommodate my busy schedule.
This was our first experience with Cornwall Nissan and we were impressed with the service and attention we received.
friendly service from the staff
service always excellent and people you deal with are friendly and personable.
Everything about my experience was amazing. Everyone went out of their way to make me feel comfortable .
Competitive price and very friendly. Not pushy.
enjoy the whole deal
Excellent treatment
it was ok
staff are very concerned and helpful. service is good and even sales staff is very considerate and helpful.
Service Maniger is very nice , will always accomidate you ...
Jacques is always very helpful and professional. The service team are professional and Kevin and I trust them with our vehicle. They answer our questions and they are always pleasant. Our phone calls and appointments are always in a timely manner.
Everyone was pleasant and eager to help in some way. I worked with two consultants, one in February for my wife's car, and another this month for my SUV. I was pretty sure my mind was made up but I was still going to check other dealers. I was asked what it would take for me to stop looking around and make a decision and we came to an agreement. This lady handled things very professionally in both purchases and was very helpful and friendly. Again in both cases, taking delivery happened quickly and painlessly. My brother already has two Nissan's in his family, but I would recommend to other family and friends. I purchased a Nissan in 1985 in Grande Prairie Alberta, and one for my wife at the same dealer on 2005. The attitude towards customers there was also great and it was the same at Cornwall Nissan. I have always felt that Nissan Dealerships treated their customers well.
all great
Every one is so nice and friendly at Cornwall Nissan, I am on my forth car from Cornwall looking to get number five a Versa Note SL soon.
Great service! Jaques is such a nice Service Manager.
Didn't have an appointment. Head grinding from the rear wheels and brought it in. They test drive the vehicle with me and got me in for new brakes right then and there. Couldn't be more happy with the service. This was the best experience I've had with Nissan since becoming a Nissan customer 12 years ago.
Service at Cornwall Nissan is always excellent.
My service experience was excellent . Thanks Doug
Excellent service like always
Called to make an appointment with the dealer and they got me in right away! Staff helped me out and were kind. Even though it's a new vehicle got a multipoint inspection with my service.
This is the 4 th Nissan that I lease. The service has always remained outstanding each and every lease. Spencer Roberts has always treated me with the utmost integrity and patience. Gabi, thanks again for another great opportunity to drive another Nissan for the next 48 months.
great team everyone very helpful polite and professional
already 3 Nissans in the family looking to and a 4th for my daughter
Staff was very flexible in scheduling my appointment to fit my schedule. I always feel welcome. Jacques listens to my concerns and always does his best to explain what needs to be done. I enjoy returning to Nissan to service my vehicle. I am made o feel that I am an important valued customer who is treated fairly.
Been with Nissan Cornwall for over 10 years
I always get great service. They are always happy to see you and willing to help. Makes you feel good to know that you can just stop in and someone is willing to help. You never feel rushed.
Service is great there
It was a good experience
I had good service
always suitable
The service was amazing from booking in my car to the shuttle pick up afterwards
Recognize me by name even if it is months between visits. Always a smile, knowledgeable and serious about his job. I'm always pleased with the way I am treated and the excellent service.
Absolutely satisfied
At Cornwall Nissan, customer service is second to none! This is the reason we are repeat customers at Cornwall Nissan. Even with a recently opened dealership in our home town, we will continue to travel the 90 km to work with Cornwall Nissan.
great service
I get nothing but great service. I tried to schedule my appointment in a timely manner and suddenly I got into a situation and once again he was there with Jacques to bail me out.
The issue requiring attention was dealt with promptly and to my great satisfaction.
like the service...got an appointement really quick...would have liked to have my rogue washed but will wait till the nice weather....lorraine cuerrier????????????
All around good team work.
Andre was very warm and cheerful and always ready with a smile. Phil even opened the driver's door for me,when the car was ready.That was courteous and thoughtful of him. They always take time to make me feel at ease and comfortable,when discussing business and /or family.
Andre is the best!
GREAT DEALERSHIP TRUELY REPRESENTS THE NISSIAN BRAND WITH 100% COMMITMENT TO IT'S CUSTOMERS
Good service
They were extremely friendly and comfortable like family.
My wife and I both enjoy the personal service we receive. Any time I have a need or question, Nisan is there. Service department , Jacques and all Mechanics are friendly.
Staff and owner were excellent and a pleasure to deal with
Because you guys are the greatest!!
The service was quick and easy.
The staff at Cornwall Nissan are professional and courteous in all areas from sales to service. They always make me feel like family.
It is a pleasure to deal with you.
KELLY IS SUPER. SCOTT IS VERY PROFESSIONAL. SUE IS THE BEST. ALWAYS GREAT TRUCK WAS CLEAN FILLED AND READY TO GO. CORNWALL NISSAN ALWAYS GIVES 100% AND THERE IS A GREAT TEAM WORKING THERE FROM SALE TO SERVICE ALWAYS A GREAT EXPERIENCE
could have scored 10s but no one is perfect
Great service thank you
Great Customer Service , fast, knowedge, curteous
we were pleased
after 2 years off trying to find the problem it may be finally fixed propperly
Just the finest vehicles and the staff are wonderful, including the owner..
The service was great but your survey is a pain in the ass. I should not be required to write a comment to complete the survey.
Since moving to Canada in September 2012, I have only owned Nissan vehicles and will continue to do so because of the very friendly way I have always been treated by the local dealership, which is why I have given top marks for everything.
all was as it should be , they repaired all , good courteous service .
Very polite and prompt
the service department is as exceptional as the sales department especially KIM!!!
We are very satisfied
All good.
Alway so friendly and very professional
The staff were perfect
The personnel were exceptional,very helpful and courteous.
All is super
All the staff are friendly and professional, great sales staff, bought my vehicle with the he help of Spencer, very happy.
The best in ontario
The service is excellent and they are extremely helpful and happy for you when you take possession of the car. The service at Cornwall Nissan is the reason I travel from Ottawa instead of going to a dealership here.
Always friendly staff and no problems scheduling a quick appointment
I have been having issues with car not starting: On Boxing Day (Dec. 24, 2017) would not start at all. Called dealership - closed for holiday. But within 1/2 hour, the owner call me back to ask what I needed. When I explained my new car would not start - he offered a replacement car and within 1 hour showed up at my rural property with a replacement car and service person. They were able to start my car and showed me how to 'trouble shoot' start if it should happen again. He offered to take my car back to dealership, but I advised that since my car did start - and there was no solid fix for the problem (as I was told) - I did not see the reason. Owner gave me his cell phone number and asked me to call him if it ever happened again. Although it has started since - on three occasions since (two weeks later, then about a week before the service appt. & again Feb. 23, it was very slow to start - sputtering and moaning before actually starting)& Recall R1620 Although I have been having issues starting the Juke, (touch wood), once running - it is so much fun to drive. The owner of this dealership goes above and beyond the call of duty to ensure his clients are satisfied and treated with respect. I am torn. On the one hand, I cringe every time I approach the car wondering if it will start or not, but on the other hand, I know if it doesn't, I will be taken care of. Sadly though, the fun and thrill of owning a new car have been shattered with the problems of it not wanting to start every time.
Excellent service from the time we entered the showroom, until the time we left with our new car.
Service over the past 14 years has always been great.This is the reason I keep buying at Cornwall Nissan,great people to deal with,you are a name & not a number.Great Staff all the way around.BRAVO CORNWALL NISSAN.
Very pleased with customer service in garage
They are friendly and great service. They even washed my vehicle!
satisfaction
Service is always personal and reliable
Once the process started nissan was very informative about there products and how to deal with financial stages of things. Very good service hand shakes on every meet and very helpfully into picking a good quality vehicle. Team as long found a way to get me into something I will enjoy driving for its term.
Great dealership. This is my first Nissan, lifelong Toyota client. The service is part of the product and thus far, Cornwall Nissan has thoroughly impressed me!
I only needed a safety check on a used Nissan bought at another dealership.
Walked into dealership for battery replacement with no prior appointment. Had no problem with this appointment whatsoever.
I was very pleased that I wasn't pressured. I was given the time to make up my own mind.
TRULY EXCEPTIONAL!!!
I am truly pleased with the service.
I have always received efficient and friendly service every time I have been in contact with Nissan Cornwall. Although I only see the staff every six months, they always remember me and I feel I am dealing with friends rather than a very big car company.
I always find service visits extremely pleasant, efficient and easy to organize.
always excellent service
Based on the Service Centre getting back to me on several appointments, and the cost of service tends to be a little expensive. I do however believe that the service and replacement products are high quality, and the Service Centre personnel treats me well and is always friendly. This past time the Service Centre loaned me a vehicle since it took several days to complete the service over the weekend, and I really appreciated that. Thank you.
Excellent service
ALWAYS EXCELLENT SERVICE
Love how fast and friendly the services was!! Got me in the car I wanted and helped me monitor regular check ups to keep my car tip top. Never so happy with services... Would recommend services to friend if they have a Nissan or not.. If car holds up well I will ALWAYS use nissan
as always, excellent service, our fourth vehicle from this dealer, all due to the excellent service team
My Nissan advisor is truly remarkable. I was in a rush n she n the technician had my car in out in record time n also washed my car. Service is always top notch!
Jacques is a customer service orintated fellow and we always feel like he is personally looking after our interests. Thank you Jacques Lorraine & John
So far everytime i go i m served very nice and exellent service
Friendly professional service, fair pricing and free cleaning of car inside and out. Thank you Lynn Hamer
everything went smooth and they even washed my car:)
After having a problem with being denied from our warranty, the owner Gabby met with us and assured us the repairs would be covered by our warranty. He also took care of our towing charges.
Service has been phenomenal in every aspect
Excellent service all round!!! Gilbert Bard
There was little to do and the wait was short.
Great service.
I find you are always treated with respect and they explain everything so that you understand the work being done and why.
I am always very welcome and well cared for by my Nissan team! I now have my fifth Nissan and I always have them serviced at Cornwall Nissan. I am treated like family. Thank you Gaby, Kim, Andre, Jacques,,Jonah and the whole team.
Always a pleasure dealing with kin Delo!
Easy scheduling, drop off, pick up, friendly, they remember me and work was all done one visit.
The Staff were very courteous and friendly. I did not find anything "exceptional" about the service. I was not given a breakdown or explanation of what was done to my vehicle. I had asked they check several things when my car went in I do not know if all my concerns were checked, as it was not discussed when I picked up my vehicle.
Second vehicle purchase through this dealership, they treat me like family
Truly exceptional service and staff. Very happy with cornwall nissan!!
Spencer was amazing, best salesman in Cornwall. I liked the service, the vehicle, team was pretty good and honest. Thank you.
service is great
Jacques very helpful as was a young Miss (do not remember her name) who helped with my car info for computer. Always a pleasure. I bought my car at Rendez-vous Nissan but I trust Cornwall staff
Everything was easy and staff are professional and pleasant
good service, prompt attention and i know people involved
im very happy with the service
Excellent service all the time
Friendly, informative and courteous!
Great service
professional service, all questions answered; work not ordered ahead of time done on spot; part department excellent explanation incl. demonstration on the vehicle outside
Always great service!
I was involved in a total loss situation with my nissan and they made the whole process really easy.
always receive great service. It is also why I bought my second Nissan in Cornwall.
Exceptional service all around
happy
Was a great visit. Very pleased with service
I probably would have rated better here but there was Doritos on the floor of the back of my car when I got it back. The service was great the people I talked to but someone left chips on the floor in the back I just bought the car and someone that works there made a mess in it not that big of deal but kinda unprofessional
GOOD SERVICE
Great service.
Initial misunderstanding of service to be provided by sales agreement. Service eventually completed and I am confident future maintenance will be carried out satisfactorily. Customer copy of service orders not provided at the time of pickup. Advised because the work was done under warranty I could pick up my copy in 3 or 4 days. Very happy with the vehicle. Staff are friendly and accommodating. Possible miscommunication between sales and service department. Yes I would deal with them again.
Very accommodating. Pleasant staff
Jacques is always pleasant.
Dealt very promptly with accident repairs, insurance etc. Very helpful, courteous etc. Job very well done, including the service!
Thought it was strange that my vehicle was under warranty when I had an issue with the thermostat last year. The problem happened once more this time around and had to pay out of pocket. So the dealership didn't completely fix the problem, so this time around it's on me? Had to pay $54 for really nothing. Love Nissan. However, when a problem occurs and it's not fixed, warranty or not, Nissan didn't completely fulfill the issue. I shouldn't have to pay something that was suppose to be fixed under the warranty to begin with.
Always exceptional service, I'm treated with respect and feel like one of them
Jacques and Kelley are outstanding, friendly, courteous, a pleasure to deal with. Everyone you run into is courteous and friendly, always ready to help.
being honest
Love the people and very friendly and always happy with thier service !
very good service staff and overall work
Friendly excellent service
The staff was very nice and helped me out to find the right vehicle for my budget and family. I was very pleased with my service
Simply excellent service.
I am satisfied with the vehicle & the dealer.
We had a very good experience here! However, we like to book our appointments with the service department and not through calls from Toronto. We are aware of our maintenance needs and follow through on our own!
I am satisfied with the vehicle & the dealer.
We had a very good experience here! However, we like to book our appointments with the service department and not through calls from Toronto. We are aware of our maintenance needs and follow through on our own!
Good service
These people are always on top of things. Excellent is the key word. All of the people at this business are top notch. It was an oil change and maintenance package. I have to assume they all did what they were supposed to do, they always have, that's why I continue to deal at this dealership. The work was done in the proper time frame and I was provided a list of the work done with complete explanation. What more could I want? I am absolutely pleased with the attention I receive at this dealership. Now, you survey people should have a look at your questions and perhaps re-word some of it. You can do better.
Cornwall Nissan has a very welcoming atmosphere.
Friendly service from start to finish. Dealership inspires trust. My first visit for my Rogue, but I not consider Cornwall to be "my dealership" because of it's customer care.
At Nissan they are always good at fitting you in when you're available to go.
Was very pleased with Service, since I picked up vehicle and it hadn't been washed, after sending an email to that effect, they set up an appt for me to get car washed the next day. Very professional and car was washed while I waited. Thank you.
Fast service
I appreciate how I am treated while I am there.
Service to date has been excellent
Cornwall Nissan is always eager to go the extra mile to help I lease my vehicle from there live out of town and prefer for any issues to go back there rather than my local dealer
Great service good rapport with customers.
It was a very good experience
Always get great service with the friendly staff
Great service
From the time I called for an appointment until the repair everything was excellent
I have owned cars for over 50 years, many different makes and models. I have never before dealt with such a friendly and efficient dealer. I hope to keep dealing with this dealer for many years to come.
Good job guys.
One problem was fixed but I feel there is still something wrong. We have dealt with Cornwall Nissan in the past. They have always given excellent service and the owner and staff are always very pleasant.
Never had a problem at this dealership
Great front desk customer service, and from great reception from all employees. Was offered a ride home, which I was very thankful for. Did have to return due to new issue - engine light was on upon pick up. Was advised to come back in a few weeks if the light does not turn off. Also, I was planning to have an oil change, but did not know that my coupons expired. No date of expire on coupons that I orginally recieved. I did not make a fuss
Because as always service was excellent!
Great customer service . Speedy service
Service was excellent. Staff pleasant and accommodating.
I have always had exceptional service at this dealership which is why I travel from Ottawa which is slightly one hour away from home to get this type of service. I have in the past recommended this dealership to others.
Very satisfied with the service department. they are friendly, knowledgeable and very helpful and courteous.
Service department is always extremely helpful
always helpful this time headlight out and they took me late in the after noon after i worked. at the service department they always helpful And my wife feels very comfortable dealing with there service department when i cannot
Exceptional people in service, Kelly and Jacques, always a pleasure to deal with.
Good service
Everyone we dealt with was very knowledgeable, helpful and friendly.
Because you are best
J'ai reçu un très bon service. L'équipe est dynamique et ils passent un message clair. Ils partagent de bons conseils et comprennent les besoins de leurs clients.
Extremely happy with the process from start to finish. The product purchased is just icing on the cake! A big thank you!!
The complete purchasing experience was wonderful. All questions were answered and every necessary detail for information was offered. As well there was the offer to contact staff with any concerns at any time after we left. Fantastic staff!
It was a great experience.
Great service! Awesome sales team
Service on time, friendly staff
Every person I dealt with was professional and I am hoping that our relationship will always be as professional.
always awesome service
Very pleased with the employees and my vehicle thank you
very good service
Had no issues with the service.
Service was friendly, accommodating and excellent. I find cost is high
Rosco is the best
Excellent service
friendly service reliable technicians
We like a smaler dealership, they have more time for us and are really friendly
Cornwall Nissan is always an outstanding group of folks to deal with. Not a bad Apple in the barrel. Q
Overall, the customer service was great and would recommend
Always well served. Jacques takes good care of his customers. A keeper.
Service I have come to expect at Cornwall Nissan!,
They were extremely professional, right from when i walked through the door. Spencer was one of the most knowledgeable sales reps i have ever had the pleasure of dealing with. Spencer made sure i was well aware of all the different options that were available to me. This is one of the reasons that choosing the vehicle was quite easy. Sue is excellent!!! 5 stars across the board. A+ Would not hesitate to recommend this store. It is quite simple. The product was selling itself and the sales consultant made it that much easier to make a decision.
Very satisfied with the service each time I go in for maintenance or anything else
Very great service
Good
Very satisfied customer
Because of the excellent honest and professional service I have experienced throughout the dealership, and the respect for customers. I have also noticed that the employees seem to enjoy working for Nissan from observed behaviours and smiles, which says a lot for a company!
Nissan service treats me like family. I am always welcome and well informed about my vehicle.
We have always had very good service at Cornwall NiSSAN
Good service
Very understanding and accomodating! You are excellent at what you do! Keep up the good work! Dave and Mary
Always had great service. :)
Treated like I mattered by polite yet friendly staff.
This is our 7th car over the years and we have always had exceptional service from Kim Delo at Nissan Cornwall.
Service is very consistent. The advisors are very up front and ready to assist.
Staff are wonderful. Didn't rush to get the job done right. Had to take a little extra time and that was okay with me. Doesn't feel like a big corporate operation. They even know my name when I walk in now. Excellent personalized service. :)
Very happy with their service great dealership
We are pleased with the service department. Andre and Jacque are excellent to deal with. They are very both helpful.
This is my 3rd Nissan so obviously am very pleased. My late dad was a Nissan driver also. Keep it up. P"S" you should offer little gifts to your customers, such as something for the Sun Visor to hold the Handicap Card. Actually the only thing I don't like about my car. is the Sun Visor is too small. Thanks have a great weekend
The staff is what makes this dealership the best!! They are so accommodating and friendly!
I never hesitate to recommend Cornwall Nissan to people. The Cornwall Nissan is an excellent team, I cannot say enough good things about this dealer. Cornwall Nissan has been our family go to for a vehicle for many years. THANK-YOU.
As usual André and Jacques provided a great service they make you feel important., like you are a somebody and not just another customer.
Super service
Exceptional service. All work done exactly as requested. Friendly service advisor.
Cornwall Nissan accommodates me with personal service.on every visit. This is my 5th Nissan and I drive my Nissan 's with great pride!, I love my Nissan. They are a part of my every day life.
Good service, warm welcome????????
I am happy with everything. Thank you. Happy Holidays
From start to finish everything went very well. Everyone at Cornwall Nissan is very friendly and helpful. Thank you.
great customer service which will have me coming back when I purchase another vehicle
The reason I continue to buy Nissan is because of this Service group. They are fantastic and always make it easy to have my car serviced.
Have always been extremely satisfied with the service from day one.
Cornwall Nissan has exceptional staff!
My car battery went dead and I called NISSAN and right away they called road assistant to tow it to the garage and due to closing time called me the next day to pick it up with not a single charge, the car was newly bought ' Thanks to a great team !
I am very pleased with the vehicle thus far and I am pleased with the service I have received thus far.
It was only a couple of days later that I could smell something burning and after checking under the hood I saw that the cap to the oil container was not put back on after the oil change and there was oil splattered all over under the hood. I hope that this does not affect the motor or whatever harm could be done by not having the oil in the container. I put a liter of oil that I had in the receptacle and I drove to the Nissan dealer to have this checked. I was given a free oil change. I do hope that this episode did not damage the parts under the hood. Thank you. I would still recommend Nissan because I like Nissan for all the above questions I answered. Respectfully, DD.
I was not advised of the winter tire program until I asked, and am disappointed to see rust on the winter tire rims provided for my one month old Juke. I had operational questions about phone, but was misinformed (corrected by the sales person) and was not advised that the "Check Tire Pressure" warning signal would remain on all winter until after the fact, when I returned to the service dept. thinking there was still a problem. Overall, I am very satisfied, but am being truthful to assist you to know what issues can affect your clients opinion.
It was a pleasant, friendly experience.
this dealership has top notch sales people. they know their vehicles very well and take the time to make sure the client is pleased every step of the purchase....and the owner is very people oriented too. very pleased...
I wasn't told how long the appointment would be when I booked the appointment, and I had my 3 yr old son with me. We were there for almost 2hrs.
Friendly courteous staff, vey efficient and timely service
I don't beleive anyone is perfect but you guys are very good
Très bonne voiture
I brought my rogue in for new snow tires. My summer tires were 18 inch . The wheels and tires installed were 17 inch . I noticed this at home and went back the next day.My spare is an 18 inch so I wanted to see if that was going to be a concern. They said it was okay to have an 18 as a spare with the 17s as my regular tires. I took their word and left. I have always been happy with the service at this dealership but was disappointed that a different size tire was put on. As long as there is not a safety concern I am okay with it.
excellent staff
Had I known the service was 45mins to a hour behind I would've gladly re-scheduled. Not please it took almost 2.5 hrs. When I was told it would take a hour and a half. I also noticed my car didn't actually get into the shop until 3:15 when my appointment was at 2:30
Spencer Roberts has excellent inter personal skills. while I really went in to get a two-wheel drive I was told non available so continued investigating the lease arrangements with the AWD. Spencer did a good job answering my prepared questions. Did not feel that I needed a test drive but one was offered. (previous 2008 Rogue owner). Good service from Jill and forgave me when I forgot my cheque! Have been a regular customer since 2013. With a walker found it a bit crowded in the north side parking lot. Got it done Service (Jacques)has been helpful and informative. Sales team as reported above were good at their work.
done on time and Jacques in service very helpful
Excellent, quick, friendly .. quality service
I have been dealing with Nissan Cornwall since 2008 and I've had excellent experiences with this dealership.
After returning the loaner car, I discovered I had left my wallet in that car. When I returned they had it waiting for me!!
We are always extremely satisfied with the service at this dealership. We have recommended them often and friends have purchased vehicles from them as a result.
My first service visit I asked to have new wipers installed due to noise and scraping on the windshield. This noise and scraping was still evident on my last visit. The advisor gave me a lame explanation of why they should be fine, but I insisted they be changed. Work fine ever sinwonder. ce. Did o really get new wipers on my first visit? Makes me e I asked if the tire rotation had been done and was told it was not needed as no wear was showing. I thought this was the whole purpose of a rotation. So no wear occurs. I let this go as winter tires will soon be installed. However I am not sure what purpose these service visits are supposed to benefit. Not the consumer.
Because I find they take to long to fix vehicles.
It is my tird nissan purchased at this dealer .. And Spencer my sale rep is fantastic... But i wish i could have had a 12 months free with sirus radio...
not impress of having to find out that storage of tire was 50$ &having to pay for installation of tire which I was not informed.but very friendly people
very happy with Nissan micra and Nissan dealership
Great service.
I am overwhelmed with how friendly the staff at Cornwall Nissan are.
Tire pressure sensor light on. Told that because the temperature had been fluctuating, this is common. When I picked up the car, the sensor is still on. I would have expected it to be reset. Very fast, friendly, accommodating. Offered a ride, offered a vehicle.Work completed in a timely fashion.
Friendly, knowledgeable staff. Very good experience
The staff are exceptionally good to me. They pick up and return my car. Very convenient. Pleasant group.
We are very pleased with Jacques and the staff that go the extra mile in always providing excellent service
I got great service
Been dealing with Cornwall Nissan for 13 years.Service has always been great; Kim Delo is fantastic as is Steve the sales manager. The service team is second to one. Andre, Jacques, Kelly, Mike in parts & the shop crew are great. They all care about you & work to make sure you are satisfied. They are an asset to Mr. Gabriels dealership and also to Nissan Canada. Because of this I have sent many friends & family to purchase Nissan products over the years & all have been satisfied. Gaby & his team are second to none!
Work not complete because parts not available. I found extremely expensive to have the window control switch replaced. Close to $400. For something that I feel should not have failed.
It was a pleasure to deal with the Sales Consultant, the General Manager and the Business Manager
Great all around
The service people are vary accommodating. Tell me exactly what needs to be done and no surprises.
the experience was very pleasant
They were so amazing. Customer service 100 percent.
I always have great service
Great service. Thank you Esther
Arrived late to pick up my car....they were waiting for me....Thanks
The service staff is exceptional at Cornwall Nissan. I always get great service. They are always smiling and happy. Keep up the great work
Exceptional service, friendly, professional.
Excellent service whenever I go there. Always polite, easy going, friendly and helpful. They are always concerned the my needs and those of others I have observed are met.
they are all very nice people. exceptional is kim with sales
Amazing customer service and I can trust that I am driving a safe car. Thank you!
The customer service was great! I was going out of town that day and she squeezed me in at the earliest she could. That was very considerate of her and i greatly appreciate it.
staff very friendly and helpful
I was very happy with the service. thank you.
Excellent !!!!
Overall satisfaction
My car was towed following an accident and Cornwall Nissan were extremely helpful all the staff were helpful especially Andre Garreau Thank you to them all
The staff treat you like a person explain what is being done
the customer care people were excellent and went through everything very carefully and made sure I was happy before I left. Felipe was very patient and made sure my bluetooth was fixed before I left. and the gentleman at the counter for my oil change was very friendly and made sure I was in contact with the right man to do the job
They were wonderful?
Excellent service and information on recalls and the speed it was taken care of... thank you
I love the online booking idea, perfect for someone that is working. They always have a smile. The work bay is always clean. And they never try to push other services on you. Best dealership garage I have been too.
Great staff working at Cornwall Nissan. All are very friendly and informative. I feel very welcome and comfortable being there.
Thank you so much for all the help, from our sales rep, manager, financial manager and Jacques in service (whom is always kind, helpful and professional) and to all the people who works with him. I tried all of the alerts in Cornwall, but kept coming back to the Nissan Rouge! I love it! I loved my Nissan Altima as well. It was a great car and treated us very very well. Kathy Lauzon, Cornwall, Ontario
Pleasant and accommodating people Service available on short notice
I enjoy going there.
Very helpful and personable. I will be recommending Nissan Cornwall to anyone looking for a new vehicle.
I am always pleased with the service and the friendly employees at Cornwall Nissan.
We scored this way simply because we were treated like family at the first time walking around the dealership..Thank you for the excellent service.
It's a pleasure going in an knowing your important to Nissan as a customer and Jacques goes above and beyond. I feel that the service in every aspect deserves a 10.
Overall I'm pleased with the sales and service team at Cornwall, Nissan. I am concerned that they will not be able to correct this ongoing problem within the 3 year warranty. I had a similar issue with our 2007 Versa, also purchased at Cornwall, Nissan and I was just put off saying wait until the spring, they all make that rattle......etc...then the warranty ran out.
This last experience was very good. I am still a little put off by the previous one. But this last one certainly helped.
The ease of doing business with Cornwall Nissan is what I value most. Initially I was going to trade my 2013 Altima for a 2016 Murano (and would have if the value of my 2011 Murano SL was higher). However, Spencer and I looked at different options including the new 2017 Maxima. The lease rate was very favorable and it was a nice driving car. No brainer. Thanks to Steve and Spencer for putting the deal together and for getting me out of my existing lease early with no issues.
Everything was very well organized.
Very satisfying service.
Good quick apt plus service
great staff all around very accomodating
Besides the schedule work I was to have recall problem taken care of. You think that the parts needed to fix recall issue would be on hand and not have to be ordered. Means another day off/tied up for the same issue. The rest was well done
Everybody seem to be happy to sell me a auto & I did not get the feeling they were trying to rip me off. Good Job everyone. Richard
Kim Delo is amazing! Kim let me know all of my options and made sure I understood everything because this was my first car purchase. They all treated me really well. Sue went out of her way to make sure I really understood the payments and how it all worked. Everything was explained to me really well. And when there was a little problem with the seat belt covers, everyone was so helpful in getting them fixed right away. As this was my first car purchase, my mom and I went to a lot of places to look at cars. My mom deals with Nissan and brought me there and they were so nice! And they spoke directly to me and not my mom. That made a big difference to me since I was the one buying the car!
Very happy with the experience, no pressure on the first visit. Had a chance to compare and take my tme. I am a little concerned about fuel milage but love the truck.
The vehicle in question is my second vehicle from Cornwall Nissan. I use it as a commuter and travel on average between 900 and 1200 kilometres per week. For that reason, my service intervals are quite frequent so I've gotten to know the folks at Cornwall Nissan. I never feel any pressure dealing with them. I never have any trouble booking an appointment that meets my schedule. When they make service recommendations for my vehicle they make them with my safety and security in mind, and not just whar they can sell, like I've seen from other dealerships. After every tire rotation, they take the time to remind me to stop by to re-torque the lugs after 100km since I do so mich highway (which in my case could be the same or next day) and when I arrive someone quickly meets me at my vehicle with a torque wrench and I'm on my way in minutes. Long story short, the entire team at Cornwall Nissan does their absolute best to keep their customers SAFE and Satisfied!
Super nice staff!!!
great experience!
Very efficient, clean and friendly service, The occasional complementary car wash is a nice touch also.
All my service experiences at Cornwall Nissan have been very pleasant. This car has been well cared for. I really appreciated the quickness of getting this new car after my accident.
I was very impressed with all aspects of my visit.
Everything from stepping foot into the parking lot to trying out the Nissan Rogue, was such a great and most friendly experience, everyone was so friendly and answered all our questions in the most professional way, it was easy to make our decision as it's not always about buying a vehicle, it's also about customer service. Thank you for such professional and friendly service!
Spencer was very attentive right up to closing the deal, but immediately after and before I was ready to drive off the lot, I was left on my own while he attended to other prospective clients. In my quality world, I would have liked to feel special right up until I was off the lot :D I did ask to pickup earlier than originally agreed, and the dealership met my request. The young lad who oriented me to my new Juke was very patient and explained in everyday language that I could understand. The result is that I am enjoying every detail my Juke has to offer me. :D I had been to two Nissan dealerships in Ottawa (Huntclub & 417) and was left feeling like I was an inconvenience to the sales department. In fact at 417 - they spread like cockroaches when I entered. When I asked to take a Juke out for a test drive, I was told they didn't have one at Huntclub (after I'd booked an appt. to test drive one) and 417 Nissan told me they couldn't get it out of the show room for he to test drive. At Cornwall, Spencer held the door open for me and welcomed me to the show room. I was sold before I even took the car for a ride.
This was my third Nissan with this dealership. Need I say more?
Great service overall.
I am and have been a customer for many years at Cornwall Nissan. I am loyal to this garage because of the friendly interpersonal relationship and the quality of their work.
I felt like one of the family... Jeff was great and Steve also....Jill went out other way to hep. Us get our vehicle..thank you so much Nissan. We love. Our new car
So pleased with my new Nissan Micra its the car I truly wanted so it was a nice and exciting experience.
Did not deal with salesman directly. Been Nissan customer for years and mechanic Bob Ray and Service attendant Jacques Lavoie convinced me to come try New Rogue after started looking at other brands. Dealt directly with sales Manager as deal had been worked out with Mr. Ray whose opinion I value. Sales Manager Steve perfect for no-nonsense me who was ready to buy and his asst who is a sales trainee helped me out lots as well I would not have bought this vehicle which I did not "love" as much as another. It is the staff, specifically Bob Ray and Jacques Lavoie that sold the deal for me. Because I trust them and value their service, I bought at Nissan again. And Steve was just as helpful , wonderful and Sue in Finance. They made me feel valued, so I bought there Very personable.. And helpful. No-nonsense down to eart. Sue is really good with the public I have forgotten his name, but there was a new sales trainee working with Steve. Very helpful and helped me understand my vehicle that had way more "buttons" than I was used to. I bought a "loaded" vehicle and oh boy, overwhelming. He was calm, explained in simple language and helped me understand. Great young man who will do very well I believe I have been a Nissan customer since 1999 and keep coming back. I debated this year because I did not love the vehicles as much, but the staff at this dealership is what brought me back. I have to be honest, I am not as happy with the styles Nissan has gone to- too curvy and too low. Technology is comparable. What sold me was the offers but especially the staff at the Cornwall Nissan.. I recommend this delearship solely based on the people who work there. The vehicles are sturdy and do well if well maintained, which this delearship does well.
From the very beginning, we knew that the car up grade was going to be positive experience, not rushed, very knowledgeable at Cornwall Nissan
I have never had a problem at this dealership. kim I am sure is the friendless lady around.she is very knowledegable about her cars and very polite.
My sales representative always help me any way she can. I can go to her anytime and she makes time for me. Any problems I have she goes out of her way to fix it no matter how small, I really like how most of the employees at Cornwall Nissan know me by my first name.
The staff is exceptional! I didn't have to wait long. It's always a pleasure to go to Nissan!
This is our 8th vehicle purchased from Cornwall Nissan. Because of the fabulous service, sales and overall satisfaction we won't go anywhere else but Cornwall Nissan and we live in Brockville! Thank you for making another Nissan purchase such a pleasure.
everyone at the dealership is so friendly and dedicated to get you the best deal and the type of car that best suit's your needs. I am so proud to be part of the Nissan family and i know that we will be well taken care of.
Always friendly. Willing to accommodate.
Every time we go in there we feel welcome, everyone is so professional, friendly. There awesome
This is my third NIssan. I bought them brand new, one in 1987, 2010 and this one 2016. I never had any problem whatsoever.
THE WHOLE STAFF: KIM DELO, JILL CARON, STEVE EASTMAN AS WELL AS JACQUES AND KELLY IN THE SERVICE DEPARTMENT ALWAYS MAKE ME FEEL WELCOME SO IT'S A PLEASURE TO RETURN TO THEIR DEALERSHIP.
my car was towed in and the service advisor, Jaques Charron did all he could to repair the car in as easy an operation as possible. The entire process was completed over the phone.. very satisfied .
my appts are always different then the date or time I'm given on the phone. I came in for a recall and asked for them to check a tinny sounding rattling under the car. i ciuld even visually see a piece hanging from the car. i was told when picking up the car it was my sunglsses rattling. really? my sunglasses r on my face when I'm driving.They said they took care of the problem but it was still rattling on the way home. Within 2days the piece was dragging on the ground and I pulled it off myself.
The service was excellent. The staff was amazing did not feel rushed or pressured. I worked late and showed up 20 minutes late for my pick up appointment and the staff never made me feel like I was late at all. They were truly amazing.
The service is excellent and the staff is very friendly
We were very impressed by Cornwall Nissan. The price was unbeatable, and the customer service was excellent.
i really enjoyed that the sales rep wasnt pressuring me and seeing what i was looking for in a car. I knew he wanted the sale but respected the fact that i was looking around. As a new employee im sure its difficult to get clientel but he did really well dealing with my dad. Last time i got a car i was asked if i wanted certain accessories and this time i wasnt. I would have purchased a few things. I would definitely recommend the company to others.
I have always loved Nissan's cars & I am very satisfied with my dealer.
Done quickly no problem and on my way, coffee was ready.
I did not get the same service as last visit although I had better service this time I find it not consistant
service was always great very frriendly atmosphere
Just felt really good about how I was treated.
So far never had any problems what's so ever The persons who work there are very nice and i specify the service department I'd never go to any dealer than yours.
Very satisfied
Jacques is always exceptional to deal with. He has always treated myself and all those around him with courtesy and and a smile. Always clean and comfortable. Reading material could be improved. Always helpful to accommodate you while servicing vehicle! Nissan product & dealership has met all my car needs for past 12 years. Expect to continue my relationship with Nissan when my next lease comes up.
Jacque always ready to accommodate an appointment. Jacques is always ready with a smile and very courteous and informative. Staff is always ready with a smile (Dave,Spencer ect..)and someone always makes sure you're comfortable in the lounge. Thank you for asking....
Vehicle had a recall re air bag.Everything was done very efficiently & they did a full check of vehicle while it was there. Always clean & neat plus great service staff.A huge asset to Nissan. Always great!!!!!!!!!!!!!!!!!!!!!!!! Staff is second to none.Always great.You are somebody & not a number. Been driving Nissan products since 2003 Altima SL.Because ofproduct quality, dealer & service, family members have purchased Nissan vehicles over the years & also friends & neighbours. When looking for a suv I looked at all lines available, even though some of the competitors were less expensive & some even had more features for a few thousand less, I stayed with Cornwall Nissan because of the dealer Mr.Gabriel & also the sales staff (Kim Delo) & all the others including Andre Jacques Kelly & all the rest of the team. Why go anywhere else when you have the product dealer staff & service. Great!!!!!!!!!!!!!!!!!!!!!
Very friendly. I didn't go in buy a vehicle at this time, but discussion without pressure encouraged me to buy. It went fast and I was pleased with the service. Very impressed with the delivery time.
The Service Consultant was very informative and his timelines for completion was very accurate. He also offered driving service but it was not needed.
I would of liked a Friday but when I called it was extremely busy and they had no openings. Spoke to a gentleman on the phone, was extremely polite and helpful.
great very good customer service by Kelly ,explain in details what has done.
Service Consultant was awsome. Its why i come back. The Service facilities are Impressive could use coffee and donuts. Lol. Its the people at cornwall nissan. High standards.
It is always a pleasure to visit Cornwall Nissan. I like my Nissan Rogue and I like Cornwall Nissan. Always very friendly, first name basis.
Excellent service, very friendly staff...
Recall was sent to me. Shortly after first recall letter I received a second one. I called and was given an appointment to fix both recalls. When I got there they were able to do only one recall as they didn't have the part for the second recall. I am hoping that when they get the part they will reschedule me for another appointment. As I live in Dollard Des Ormeaux it is not close but I am willing to go as the group there in Cornwall is very pleasant and most accommodating. Always friendly and very accommodating. Very efficient! We have been very satisfied overall with Cornwall Nissan!
Excellent. Appointment time was honoured and very friendly and efficient service. I couldn't ask for better Serivce Consultant. Very welcoming and friendly atmosphere. The courteous and friendly service. Best dealer I have ever dealt with.
Friendly and helpful
I was reviewing your website and looking at vehicles and customer satisfaction reports prior to going in to the show room. I saw my reps name in a thank you letter. I was happy to see the name of someone I knew. Kim Delo took all the time I needed to get me set up in e car. She was wonderful hooking everything up and personalizing my vehicle. Kim did call me twice in the following two weeks to be sure all was good. I appreciated that.
Spence is always available to us and gives us the best deal possible. Everything was done for us in a timely manner. and was explained fully. The vehicle was cleaned and waxed and looked very good. Staff is always friendly and accommodating. This is our 4th Nissan. Because of the quality of the vehicle and the knowledgeability of the staff we keep coming back. We enjoy our experience at Nissan very much. Everyone knows us well and welcomes us every time we come in.
I was very excited to get my new car and Jeff was very good at explaining all the features of my new car. He was very polite and courteous. I found everyone to be very polite and nice. Everyone was very friendly. I've been telling everyone about my cute Nissan Juke.
Jeff was extremely helpful and genuinely interested in helping us find exactly what we were looking for.
Extremely pleased with Jeff. He was honest and very oourteous,and knows the the vehicle in depth.
My Wife & I were in the lot for a matter of a minute. Jeff walked out & shook both our hands & asked what we were looking for. At first I thought about the Rogue But I changed my mind to look at the Sentra. I am very pleased how I was treated. I would recommend them to any of my family & friends. Sue looked after all the paper work. All I had to do was contact my insurance company to tell them I leased a new car. I am so pleased that Sue knows her stuff. Very pleasant lady. I went in on Saturday afternoon & they told me it will be ready Thursday. My wife worked till 7pm we went right after she finished work. Jeff was waiting for us. He should us everything. Paperwork was done & we were driving it off the lot within a half hour. Very clean & everyone is very friendly. They take there time in going over everything in full detail. Nothing was left un said. A Plus. ery nice staff. As soon as you get out of your vehicle & walk on to the lot someone is there to greet you.
Miss Delo is very social and makes you feel comfortable. She knows the products well and doesn't try to push things we weren't interested in. Sue was another social person who knew her products well. She helped make this buying a vehicle experience a good one.
Spencer was great. We got the best price quickly over the phone and no other dealers could match it.
Friendly, knowledgeable and gave us space! Best dealership experience I have had with vehicle purchase (done this at least 13 times before). Jonah was very informative and efficient.
The entire staff at Cornwall Nissan is very helpful.
Kim is friendly,good knowledge of vehicle, not a pushy sales rep as some are. Sales rep phoned a few days after purchase asking if she might help us on anything in regards to the vehicles features. Very much appreciated.
Sales supervisor was extremely helpful and willing to go the extra mile
Spencer Roberts was quick and efficient to introduce himself to Kevin and I when we first came to the dealership. He was very personable and knowledgeable. He was great on finding the car which I wanted. This is my 2nd Altima car and Spencer knew what I would like and appreciate with my new purchase. He explained the new features well and not in a condescending way which I truly find refreshing. Spencer is a kind, young man who is truly an asset to the sales department. He is professional, helpful, kind and considerate. Kevin and I have been very pleased with him. The business is a wonderful place where you feel like a person and not a number. It has a nice "family" feel. The owner, Gaby, took time to speak with Kevin and I. He was genuinely concerned that Kevin and I were happy with the purchase of our new vehicle. Kevin and I appreciated his sincerity on wanting our business, and making sure our requests were met. The Nissan dealership in Cornwall has great representation from the owner, sales consultant and service department. Keep up the good work.
Thank you so much to Gaby president and owner of Cornwall Nissan for the fast and efficient service in purchasing our new Murano Sl , we love it and thanks to his team Steve, Jill and Kim this is our fourth Nissan vehicle we are always greeted with professionalism and always given 5 star service , top notch team , thanks a million
Andre & the rest of service consultants are #1 in my book. Service was warranty related.Excellent work & service performed. Great people to deal with.Friendly, almost like family. I have purchased & leased 5 new vehicles since 2003.The reason I keep going back is not only because of the high quality vehicles but also because of Mr. Gabriel & his total team.They are all very professional.It is a pleasure to do business with them.Because of this I brought my son & his wife,they are on their 3rd vehicle.I also recommend Cornwall Nissan to many people for the aforementioned reasons.My older brother will also be dealing with them very soon because of the product & service.KEEP UP THE GOOD WORK!!!Nissan Canada is very fortunate to have that team in Cornwall,everyone is fantastic,sales, office, service. BRAVO TO Cornwall Nissan. l team
Cornwall nissan went above and beyond our expectations - it was fantastic. Extremely clean and representable. The extreme willingness too work with us.
Very nice..we'll informed. I told them what I wanted they gave me a price and it was a done deal. They went through the whole vehicle and explained all the features. They took their time and explained everything to me and also synced my Bluetooth to the vehicle. Very clean, modern and comfortable inside and out..very organized. Very nice experience. Professional
All was great. I decided to lease but perhaps I will buy next time. Very very nice. Wish all business were that great.
Very informative...great knowledge of products..very courteous ...overall awesome experience! Fair price on my trade in...financing really knew her stuff and made me feel very relaxed...explanation of everything was very complete and informative. Very pleased with the delivery and the explanation of all the features. Very clean and organized...awesome friendly atmosphere! Overall friendliness of everyone...really made buying my car a great experience.
Our sales consultant was Spencer from the moment we were introduced Spencer was extremely knowledgeable, honest and totally informative as to our specific wants and needs..therefore with Spencer's helpfulness we obtained the perfect vehicle for us... Our vehicle was delivered to us spotless and Spencer arranged for us to obtain an awesome set of floor mats at no charge..thank you Spencer... The Spencer took the time to set up our phone and explain the cars funtions thoroughly... Spacious and bright lots of friendly helpful people manager was there when we needed some advice or information... Many cars to look at large lot and many service bays...nice areas to talk with the sales rep and the financial room was nicely secluded... Jill the lady that helped us with all the paper work was extremely pleasant and totally efficient in explaining all the details to us...very professional ..thank you Jill... The experience of obtaining a new vehicle through Nissan Cornwall was very informative and a awesome experience for us... No pressure what so ever our experience with Nissan Cornwall was truly a pleasure for us...thank you...
Both my spouse and I are repeat customers of Cornwall Nissan. Their service is excellent.
Kim was very knowledgeable and helpful returning calls as necessary to answer my questions.
They were very friendly and helpful. I felt good about trading my vehichle. I did't have to worry about a thing. They took care of everything for me. I was given business cards and given the permission to call whenever i needed to. If i had questions or concerns to call anytime. They were very helpful and explained things clearly. I was very excited to purchase a new vehichle with Nissan. I needed change and they put me in a beautiful vehichle. More importantly, my son absolutely loves the new Rogue! So thank you for your great costomer service. I greatly appreciate it. I appreciate that kind of costumer service. Thank you so much. I love my new Rogue, i can't wait to take it on a long road trip!
Kim Delo is a very professional sales agent. Knows her product very well. This my fith Nissan vehicle since 2003, have always had great service & Kim shows great concern for your needs & requirements. She is a great asset to Cornwall Nissan. When I was managing a major furniture store I would have loved to have her on my team. Very easy to deal with them. Cornwall Nissan team from sales to office to service very willing to do what needed to be done. It has been that way since I began buying or leasing vehicles since 2003. I asked for a couple of things to be done when I picked up my vehicle that I had forgotten to ask & they were done with no problem. Again this is why I like to deal with this dealer & his team. Very easy to deal with them. Mr.Gabriel & the whole Cornwall Nissan team is second to none Cornwall Nissan is an asset to Nissan Canada. From Mr. Gabriel the owner to the service staff like Andre & Jacques, the sales & office staff & the service technicians it is very hard to find better. You are treated like a friend & not a number. It is one great dealership. Bravo Cornwall Nissan
Highly professional and efficient. Reasonable and timely. On time as promised - organized and thorough. Neat and clean. staffed with good people. This is probably my fifth car purchased from this dealership. I am pleased with all aspects of the way they do business. I know that Cornwall Nissan will look after me.
Steve was great to deal with. Steve took the time to explain everything to me in the sales of the car.Kim was very helpful also. Jill is my hero. She is very knowledgeable and sure knows her business. Jill sure took all the time I needed to help me. Great Lady. I know all the service dept. workers. This is my 5 Nissan. Jacques is the best.....
Extended warranty I should have taken it for 20,000km/year. instead of the 15,000km/year. I travel to Ottawa 2-3 times a month and did not think of this extra mileage. I went back the next business day and tried to change it but was told too late. Speedometer dash was not properly installed and winter tires were not on rims as per our request
Their std prices for maintenance services much better priced than in Kingston...that is why I drive to Cornwall where I purchased the car. The staff is always very friendly at Cornwall Nissan no matter who you speak with. I have never been disappointed when I call nor go to the dealership directly as they always make your feel welcome not a hindrance. Always wanting to help in any way they can. I LOVE my Nissan Altima but I would not just go to any Nissan Dealership...Cornwall is the best by far that I have dealt with :)
Spencer was an excellent representative of Nissan products, very helpful and was extremely helpful and courteous. Jill was very knowledgable and very nice and friendly lady. Very clean and all personnel were very friendly and helpful - also coffee and donut was appreciated.
The Sales Rep was able to give us different options to suit our budget. He allowed us to test drive different size vehicles but gave recommendations to maintain budget limit. Knowledgeable and courteous. He gave us time and privacy to discuss purchase, financing was agreeable and understood. Was informed if I did not understand any of the features following explanation to feel free to return and will review again. He detailed overview of the financing, overview of the car repeating use of features that initially I did not understand how to use. Negotiations were at desk in showroom which were open to public. Financing took place in a closed office for privacy. The Sales rep did not attempt to sell a vehicle beyond our budget means. He remained focus on what was available and options for sale
Excellent. No problem setting up an appointment. Very flexible. The service was for a recall. A very positive experience. Very friendly, fast service. I waited there. Service was quicker than I expected. The fact that someone came out as soon as I arrived, and as I was leaving, to walk me to and from my car to make sure I didn't slip on the ice. I was impressed. Staff always friendly and helpful at Cornwall Nissan.
I always chat with one of the service agents and they are very courteous and polite. They always work around my schedule and if I drop my vehicle befor work, they are ready to get me to work on time. Great service at all times. Over the years I have leased 5 vehic,Es, so I have a long standing relationship with my dealer. I only service my Nissan at the dealer so they know me well, know what I expect and bend over backwards to fulfill my needs. The friendliness of all the staff makes me feel welcome. I know that my Nissan dealer and his staff value my business. That is important to me. I have loved every vehicle I have owned!
Best service ever
This is not our first Nissan as well as our second used vehicle (not a Nissan) also came from Cornwall Nissan and Spencer has been wonderful each time, Always speaks to em when in for service. Calls me by name and reembers little deatil about my family so that you feel that he cares and is interested in us. We are always pleased or wouldn't go back. We obtained the vehicle much faster than I expected or thought possible. Quick and hassle free. Spencer even helped us clean out our belongings from our old vehicle. Whole dealership treats us like family. It starts at the top with Gaby, sales manager, service manager, Spencer and all the staff. Even the shuttle driver knows me by name and knows where I work. A wonderful dealership all around, bright and cheerful. Clean and the cars sparkle. We have loved or Nissans and have recommened them.
There were no problems with the Sales Consultant, it was done in short order as I was an existing owner of a murano and knew what I wanted. I did not really negotiate as the offer fell within my excpectations. I was completely satisfied. What can I say, the retailers facility was just fine to me. The proof will be in the pudding when service is tested!! I am not a complainer until there is something to complain about.
Our sales consultant was Very good.
Very good deal with same person before and would again upon trade time if Nissan has a product I like. Tthey stated their best price and i agreed. deal done. It was great problem free. Told to drop around anytime for additional assistance. When demonstrating the vehicle's features, it was to much info to be absorbed in one setting. I am getting older for all this tech stuff!!
Received a text message asking for a review of your service. My partner mad an appointment several weeks ago to have the new snow tires on rims installed purchased with the two new Versa Notes earlier in the year. The appointment was for 2:00 P.M. by 3:00 P.M. the cars had not moved. I realize it may have been a busy day but the appointment was for a tire rotation only on both cars. After 4:00 P.M. they were finally ready, two hours later. I could have done both of these cars myself in an hour and I will do the next time. When we went to drive away, I noticed that Simopne's wheel covers were installed but mine were not. After reaching home I attempted to install them on my car. They would not go on. The next day I returned to Nissan to have then installed and was informed they could not be because the rims were OEM rims and not Nissan rims. I purchase a brand new automobile and expensive Michelin tires and the rims installed are not Nissan???
I would just like to take a moment to say the staff at this site is wonderful, from the guys in the service dept to the finance and sales reps. So friendly and eager to help. They got me into a new Sentra for less than I was paying on my Juke and went out of their way to make me feel comfortable the whole time. Made the process so easy. Thank you to everyone!
Our Salesman was very knowledgable and looked for options that would meet my needs. He stayed way after closing and I never felt rushes. When with the Business Manager it was outstanding! From our inital conversation on the phone I was made to feel comfortable. I felt like I was part of the family. Above and beyond service. I would hire your Business Manger in a flash if they were looking for emplyment. The customer service I received from your Business Manager is legendary. Totally and amazing experience.
I always enjoy going to the dealership everyone is so welcoming and friendly
Very pleasant, very professional. I was very pleased with the process. All my questions were answered. Very pleasant atmosphere.
Our Sales Consultant was very imformative and took the time to listen to our questions and was very knowledgeable. The price wasn't really negotiable, however we were notified of discounts through my emplyer that we weren't even aware of. That was a positive point. We both had to work until 5pm and the dealership closed at 6pm. The staff never made us feel rushed or anything. considering we were there well past closing time. Our Sales Cunsultant was very informative and fully explained everything. The honesty of our Sales Consultant, who disclosed employee discounts that we weren't aware of whihc caused us to have significant savings on the vehicle. My parents are loyal Nissan customers and based on their experience and our recent purchase, so are we.
I have always been a fan of Nissan cars, but I have never really been fond of the Montreal Dealerships I have dealt with.
My last purchase brought this concern right into my headlights. My experience in the Sales Dept of Metro Nissan left very
much to be desired in terms of sales service and customer relations (their service dept however is first rate!).
On a recommendation from a friend Stephen Holtzman I contacted Cornwall Nissan. Boy was that an eye opener.
They solved my problem in a week with absolutely no complications whatsoever. Their professionalism was apparent
right from the get go. Cudos to Steve Eastman and Jill Caron (the only two members of the team I met).
I can't thank you enough for how you took care of me at every step of the way. I will recommend your dealership to all
who will listen. The short drive to Cornwall is worth every mile traveled!
I absolutely love my 2015 Nissan Versa Note SR. Thank you so much for everything you guys have done for me. I couldn't be happier, and a few weeks ago I didn't think things would turn out this great. You guys really made a very stressful situation so much better. You guys are superfantabulous. Thank you to each and ever one of you, you're an amazing team.
Our Sales Rep was responsive, helpful, patient with our indecision about the course to go. Trade in and purchase of the new Nissan was effortless and painless. Awesome in terms of how quickly we moved through the processing to picking up the vehicle. Cornwall Nissan did a very good job of arranging a fair deal given that my trade-in Altima was 2012 but had higher K due to commuting. From the Sales Reps to the General Manager, all were excellent, attentive, helpful without being intrusive. They gave much appreciated informed opinions about options which ultimately lead to the current purchase which was the right vehicle for our current needs. Our Sales Rep did say I could drop in anytime if I had questions regarding the upgraded electronics which are impressive. Could not ask for more flexible, reasonable people. Really could not have been any more effortless. I need to move fast and they were with or ahead of me all the way. They really extended themselves to work out a deal that felt reasonable and met our needs. Our Sales Rep and the General Manager were great. The General Manager is always welcoming and efficient. The sales staff have always been helpful, never pressuring, giving appropriate and informed choices. Great dealership! The personal connection means everything. I have been going to this retailer since 2012 and have a 2014 Rogue with them as well so I know the staff in servicing. Clean, well organized. Limited space due to use of a building that had been built for other purposes, but they have managed to set things up so it feels open. How about having a shiatsu massage therapist on staff to treat customers during the process :) They are doing a great job at Cornwall Nissan. That doesn't happen very often in any work environment and they clearly extend themselves every time to treat customers with the utmost respect and care. I think the Japanese would actually find this retailer very much in line with their manner of conducting business.
Our Salesperson, the Business Manager and the General Manager were all amazing! I e-mailed in the morning and that night I was doing a test drive. The Salesperson was extremely personable. It wasn't all about business, she was genuine. We came to figure out that it seamed that everyone was like this at Cornwall NISSAN. Everyone exceeded my expectations. My Wife and I were impressed with how clean the facility was. We could not believe it compared to other dealers. I have already recommened Cornwall NISSAN to several people, telling them the incredible customer service. I would recommend Cornwall NISSAN to anyone.
Great people there especially, our Salesman. He answered all my question with accuracy and very friendly
Dear Cornwall Nissan I purchased 2 Vehicles from you guys in the Past a Brand new 2012 Nissan Maxima & a 2014 new 370z with no problems I come All the way from Ottawa The other Day I was having problem with my new Infiniti & came into your Service Department and had my car checked out I have always Received good Service from you guys until i met your new Service Adviser Kellie Lalonde & because of her Rudeness & Attitude & poor customer Service skills I will not be returning to Cornwall Nissan she treated me like i was driving a Kia she needs to take the time too listen to your customer needs instead of Rambling on & on about stuff I dont need to know about like her love life etc etc Merry Christmas Cornwall Nissan
We just made our 2nd purchase from Cornwall Nissan.So easy to deal with. Nice honest service. no sales tricks. They know the products they sale inside and out. Big thank you to Spencer, Steve, Cory and Jill. I'd also like to thank Stephen Holtzman for bringing Cornwall Nissan to my attention. Loving my new Juke. Thank you.
Great dealer, great cars. I have been dealing with Gaby and the team since 2004, I have no reasons to look elsewhere, keep up the good work! Currently 5 Nissans in this family;)
If I could rate the overall responsiveness of Cornwall NISSAN higher I would. They were pro-actively responsive. They answered questions and solved problems before I even asked. The Sales Consultant was very pleasant and kind and considerate. During the negotiation and financing I felt as if I was sitting and chatting with a friend rather than doing a business transaction. The most wonderful part of the demonstration was constantly being told - "don't worry, if you forget, we are still here, just come back". During the vehicle delivery I realized that these people are simply doing their job, but I really felt that they cared about doing things right and making sure the client (me) knew everything necessary. I sat in a few of the cars in the showroom and decided to test drive three. When I got back with one car, the other was waiting for me, ready to go. Finally I really did have excellent service. Friendly, but not overly personal, nice smiles, seemed happy to see me. It was a very good experience.
What a wonderful car dealer. I couldn't be happier with the service. It's wonderful to walk into a dealership and be treated with warmth and respect, and an important person and not just a customer. I highly recommend Cornwall Nissan, and I will definitely keep dealing with you. I bought a 2007 Chevy Cobalt SS in August and that was the first time I had ever set foot there, and Kim and Jill were amazing. Sadly, I was rear ended two weeks ago, and Steve and Jill truly stepped up to make my bad situation better. I am now the proud owner of a 2015 Versa Note SR, as of Wednesday. Thank you so much for everything you've done. You guys ROCK!
I have been stranded in Montreal twice this year after dark with a serious flat. Spinelli NISSAN was contacted by Cornwall NISSAN and they treated me as if I was their regular customer. Even gave me a courtesy car to drive home as they had to repair my tire over night. The service has been fantastic especially from Cornwall NISSAN but also from Spinelli NISSAN in Montreal. Now if only NISSAN would bring out a diesel version, all wheel drive ROGUE or JUKE... I would be in heaven!
I give a big thanks to Mr. Gabriel & his service staff for resolving a hard to find heater problem. My 2014 Nissan Juke was in their shop for over a week while they put every effort into fixing the issue. After replacing four sensors & finally the Climate Control unit which was the actual culprit my car is now back on the road. As I leave for Florida on Friday I am very happy to have this resolved. I highly recommend this dealership for it's commitment to customer satisfaction. Thanks especially to Andre, the service manager, for his efforts. I will be back.
Our Salesperson was knowledgeable and understood our needs and provided us with a proper solution to our needs.
EXCELLENT... I purchased a used Altima almost 10 years ago from Cornwall NISSAN with great experience. It was now time to trade in the ol' gal (my car) at 325,000 km!! So returned to Cornwall even though I moved over 2 hrs away several years ago but I returned to Cornwall NISSAN to purchase my NEW vehicle...as I knew who I was dealing with and the overall good impressions I was left with previously!!
Very good
Our Salesman is always a pleasure to deal with!
Even though I was a walk in, he made me feel as we had done business for years. And again I repeat he cared about my needs rather than pushing a vehicle that perhaps would have given him a higher commision. As well he made sure they got me the color I wanted (white) rather than pushing one they had in stock.
Our Salesman went way above and beyond. He was so flexible and understood what I wanted and that I didn't have much time to deal with him so he problem solved by giving my mom the car to bring to me. They were quick and efficient dealing with the Quebec licensing fees and taxes which I know not every dealership is. Beyond impressed. This is my first car I'm pretty damn happy!
Our Sales Representative was friendly, honest and very patient. He answered all of my questions and went through all the cars I was interested in
Always happy to serve me. Made me feel important every time I went in. If he didn't know the answer, he went to find someone who did. This is my third Nissan from here. Love the service
Our sales rep was fabulous to deal with. He has only been with Cornwall Nissan but I was truly impresses with his professionalism and courtesy. I went to buy a battey and came out with a new Pathfinder...Good Job!!!
Our Salesperson was extrememely efficient and knowledgable about the car. She bent over backwards to answer our questions. She followed up two days later to see if we had any concerns and was able to answer my questions on a technical matter.
She was very straight-forward, funny and down to earth. She didn't act so much like a sales consultant but more like a new friend; because of this I felt very comfortable with her and I trusted her.
Helpful, knowledgeable, honest and welcoming!
I was very pleased with the sales consultant.
Wonderful, fabulous, etc.
Our two salesperson's provided an excellent customer experience/ My husband and I are very satisfied with out vehicle and service we received.
As we were pulling into the dealership our Salesperson was waiting for us (outside) From that moment on we had a great client experience.
Cornwall NISSAN is hands down the best car company we have ever dealt with! Just great staff all around!
We purchased a new Nissan Altima ( just purchased a Nissan Versa a year ago as well) and I have to say once again Spencer and Jill have outdone themselves once again, friendly, professional and excellent service!! Big thumbs up to the Nissan folks.
Love my new Nissan Altima!! Gary MacNeil is an A1 Sales Consultant. Highly recommend Cornwall Nissan. Friendly & knowledgeable staff (not at all pushy) from Show Room to Service Department. This is my second purchase at Cornwall Nissan.
"I stopped into your Dearlership today as I had an issue with the wiper blade on MY 2012 Frontier I purchased from You. I went in with the intentions to purchase a new wiper and the parts person insisted at looking at the one on MY truck. He ran out and repaired it on the spot and would take nothing for His time, to Me this was true service. This has fortified My thoughts of anyone I know to recommend Your dealership thinking of a New or used car purchase. Sorry I did not catch his name but it was much appreciated. Thanks"
Nissan Customer Voice Response: "Thank you for taking the time to get back to me. This, to me, demonstrates a strog desire Cornwall Nissan has to meet and exceed the customer's Nissan experience."
I would like to thank the employees at Cornwall Nissan for making things right after a minor miscommunication error. Mistakes may have been made, but in the end it's seems they truly do care about their customers, and will go out of their way to make sure everyone is satisfied.
Great service from Cornwall Nissan! :) My husband got a 2014 Sentra last week, and we are just waiting for the Micra to come in mid-April and we'll be a 2-Nissan family! My husband said the service was great, and that Spencer was awesome to deal with! Thanks guys from the MacNeil Family!
I would like to send a huge "Thank You" to Cornwall NISSAN - Andre and Jacques who helped me when my car broke down and I was stuck on the 417 near Casselman. They made sure I made it to Cornwall and arranged a vehicle until mine was repaired. I'm so grateful. Reprinted from Letter to the Cornwall Seaway News
Popped in to get a part for my 98 Nissan Quest which was purchased in Quebec (I'm a new resident to the area). They were very friendly and helpful, and even sorted out my keychain thingee at no charge. Thanks guys!
Today I purchased my new 2013 Altima at Cornwall NISSAN, I can say that: This Altima was sold to a very nice and happy customer! Their service is pretty awesome, Spencer and Steve really ensure that they met my expectations! I certainly understand why Spencer is part of the Club Excellence! Thank you to both of you and to your team! Looking forward to car servicing in Cornwall! We ended up at Cornwall Nissan last Saturday , they stayed extra hours for us. We heard about Cornwall Nissan from Stephen C. Holtzman Facebook post . (Maryse)
Enjoyed each visit that I make to Nissan, staff at Cornwall Nissan are extremely friendly, courteous and knowledgeable.
Purchased Nissan 2011 Juke, then 2012 Nissan Titan. Great guys, easy to deal with..
Luis
We purchased a used 2009 Murano two years ago and the buying experience and after sales service has been nothing but exceptional... They go above and beyond every time we take it in for service....
You can thank Rosco for the amazing customer service! He always goes above and beyond for us...
Shawn
Hey Jill,
Just wanted to say thanks again for the loaner car last week, you guys really helped me out!
However, I want to apologize to Jacques because I realize I hadn't checked me messages all day Friday, and he had left me a couple voice mails requesting if I could return the vehicle asap. So when I showed up on Fri to pick up my car, I had no clue about the Altima. So Sorry for that!
Thanks again to you and the team, you're an A+ in book!
Shawn
Want to say thanks to Cornwall Nissan for the baby gift....
Megan and Matt
Several years ago when we lived in Pointe-Claire, Quebec we were looking for a certain model of the Nissan Quest. We could not find it anywhere. My husband and I did a search on the Internet and found it at Cornwall Nissan. We dealt with Kim and had nothing but exceptional service and still love the Quest today! When it is time to purchase another vehicle, you can be sure it will be from Cornwall Nissan and their team again.
